Ratings based on 470 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Colorado

Nice hotel, close to fast food restaurant & store.

Posted Apr 24, 2017
Pros: The pool and the bed.
Cons: The one thing that was disappointing is the first night we stayed we visited the pool and I wanted to go into the sauna but it didn't seem to be on.
Location: The location is great, we were traveling to glenwood and it was not that far from the stay. Love the small town also.
I really enjoyed our stay, our daughter loved the pool. The room was clean and full stocked when room cleaned.
Comment from Hotel Management
Apr 27, 2017 by Melissa, Hotel Management
Dear Gustavo, Thank you for taking the time to leave us a five star review. I am pleased to hear that you enjoyed our pool and clean guest rooms. However I am sorry to hear that the sauna was not in working order. I will be sure to have our chief engineer look into this. On behalf of the entire staff we look forward to serving you on your next trip to Eagle.
4 out of 5
Recommended
for Everyone
by A verified traveler from Parker, CO

Close to Beaver Creek/Vail without BC/Vail prices!

Posted Mar 7, 2017
So I booked here in Eagle for a weekend skiing trip to Beaver Creek. The hotel is right off of I70 and a quick 20 minutes to the ski slopes. The room is small, but quaint and very clean. The hotel staff is very nice and courteous. The comp breakfast is perfect for any diet, waffles, eggs, dairy, pastries, bacon: good variety. The pool and jacuzzi were clean and a nice way to relax after a day on the slopes. Overall, I'm very happy with our stay and will book here again next year!
Comment from Hotel Management
Mar 9, 2017 by Melissa, Hotel Management
Dear Eric, Thank you for taking the time to leave a review on your recent stay. I am thrilled to hear that you found the staff to be very nice and courteous and our rooms to be very clean. We work hard to provide every guest with exceptional customer service. Like you, many of the families that stay with us have found the close proximity to Beaver Creek/Vail ski resorts a great advantage. On behalf of the entire staff we look forward to our next opportunity to serve you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff & great location

Posted Mar 5, 2017
Great staff & location! We will definitely stay there again!
Comment from Hotel Management
Mar 7, 2017 by Amy, Hotel Management
Dear valued guest, Thank you for choosing to stay with us. I'm so happy to hear that enjoyed our location and you found our staff to be friendly. We look forward to having you back with us again!
3 out of 5
by A verified traveler

not bad, but not great

Posted Feb 17, 2017
Cons: Plumbing
The pool/sauna area was nice and the breakfast was good. The rooms were a nice size but the plumbing was an issue. We stayed in two different rooms and in both rooms took about 15 minutes to get the water hot enough to be able to showere. Toilets also did not flush very well. The hotel was good but could be better.
Comment from Hotel Management
Feb 21, 2017 by Melissa, Hotel Management
Dear valued guest, Thank you for your feedback. I am very pleased to hear that you were able to enjoy our amenities we have to offer. The sauna and pool are always a nice treat at the end of the day. In regards to the plumbing issues I will be sure to share your review with our maintenance team so that future guests don’t experience the same problem. Thank you choosing to stay at the Best Western Plus Eagle Lodge & Suites; we look forward to serving you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from G.

Hotel is nice but staff was kinda rude

Posted Feb 6, 2017
The hotel staff were kind of rude when we walked in. A lot of them looked disheveled and some were on their phones, others were leaning on the front desk flirting while we were checking in. The girl checking us in went really really slow and no one would help her. The room was really nice we had a 2 bedroom 2 bath. The second bedroom was on another level. In all you could sleep 10 people in there! Crazy! It was quiet. Breakfast was good.
Comment from Hotel Management
Feb 10, 2017 by Melissa, Hotel Management
Dear Meagan, Thank you for choosing to stay at the Eagle Lodge & Suites. It is very displeasing to hear that during your check in process the interaction with our staff wasn’t as accommodating as it should have been. Our goal is to provide every guest with a consistent exemplary level of service. From your comments it sounds like we fell short of this and for that I sincerely apologize. We hope that you will give us a chance to better serve you in the future.
4 out of 5
by kathleen

Great value

Posted Jan 26, 2017 on Hotels
Very quiet if you stay on wing not facing traffic. Nice breakfast and comfy bed.
Comment from Hotel Management
Feb 1, 2017 by General Manager, Hotel Management
Dear Kathleen, Thank you for taking the time to leave your feedback! We look forward to your return.
5 out of 5
by Edward

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Dear Edward, Thank you for the 5 star review. We look forward to seeing you again soon.
5 out of 5
by Kimberly

Nice Best Western!

Posted Jan 16, 2017 on Hotels
Hotel was great for the price. When we checked in, they gave us a complimentary room upgrade. The complimentary breakfast was also good! Overall, great stay.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Kimberly, Thank you for taking the time to leave your feedback on your recent stay. I am pleased to hear that you enjoyed our complimentary hot breakfast. We look forward to serving you on your next visit to Eagle.
3 out of 5
by Art

Decent hotel, poor service

Posted Dec 31, 2016 on Hotels
A decent hotel. The front desk people were pretty rude. The manage was extremely nice and helpful. They advertise breakfast until 10, and I went to get something at 9:45. A worker was picking everything up and there was nothing available. Had yo go across the street to the Eagle Diner-it was well worth it. A great place.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Art, Thank you for taking the time to leave your feedback on your recent stay with us. Our goal is to provide a consistent exemplary level of service. From your comments it sounds like we fell short and for this I sincerely apologize. We hope in the future you will give us a chance to show you our true value.
4 out of 5
Recommended
for Everyone
by A verified traveler from A

Very nice hotel !!

Posted Dec 30, 2016 on Orbitz
Easy access to freeway, close from all towns around and ski areas
Comment from Hotel Management
Jan 4, 2017 by Melissa, Hotel Management
Dear Romero Family, Thank you for taking the time to leave us your feedback. We hope to see you in the near future!