Mountain Premier Room, 1 King Bed | Exterior

Reviews of Four Seasons Resort Vail

5 out of 5
Four Seasons Resort Vail
1 Vail Rd, Vail, CO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 515 out of 622 reviews" "
Rating 8 - Good. 66 out of 622 reviews" "
Rating 6 - Okay. 22 out of 622 reviews" "
Rating 4 - Poor. 12 out of 622 reviews" "
Rating 2 - Terrible. 7 out of 622 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

shannon

Traveled with family
Housekeeping was lacking and rude. Hotel restaurant floor was terrible and desperately needed a good cleaning.
Stayed 3 nights in Jan 2024

8/10 Good

Jean Francois

Stayed 4 nights in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No elk chili to room. No decent selection of local bars. Staff diligent but failed on several essential requests.
Stayed 3 nights in Nov 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

sean

Stayed 2 nights in Nov 2023

10/10 Excellent

Aaliyah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Lovely staff. Wonderful dining.
Stayed 1 night in Nov 2023

10/10 Excellent

Jonathan, Northlake

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love 4 seasons best hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Ashley, Aurora

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with incredibly kind staff! Dog friendly! 🐾❤️🐶
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Vail
Amazing service, beautiful location, and the hotel was beautiful
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Beth

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at Four Seasons. Such a high level of service and amenities. This particular property was awesome! Staff was great and food was great.
Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel were outstanding
Stayed 2 nights in Oct 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't want to leave!
Always wanted to stay there, we were not disappointed! Great property and service!
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

mark

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
All of employees were extremely friendly and helpful. Workout room was very nice. Pool area secluded and beautiful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Stayed 1 night in Aug 2023

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our greeting was lovely. Great suite. Terrible bar and awful bar service. Cocktails with no napkins. Also terrible layout. It’s not the layout of a 5 star hotel.
Stayed 1 night in Aug 2023

6/10 Okay

Virginia

Traveled with family
Liked: Cleanliness, staff & service
There were doing. construction inside, next to and above my room all day. There were loads of workers in hallways with beams. It was loud!! Not pleasant at all.
Stayed 3 nights in Jun 2023
Response from William Panaretos, Resort Manager. Submitted by FS on Aug 8, 2023
Virginia, thank you for taking the time to provide your valuable feedback. I am sorry to read your stay did not meet your expectations. Please do rest assured we will be addressing and sharing amongst our resort team members. Unfortunately I am unable to list my direct line or my direct email in this response due to Expedia's guidelines. However, if you would like to reach out and speak with me further, please contact th hotel and ask to be put in touch with me directly.

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Great people up front but the noise is terrible. We stayed two days and had to transfer rooms due to construction. It was so loud and other services were slow
Stayed 1 night in Jun 2023
Response from William Panaretos, Resort Manager. Submitted by FS on Aug 8, 2023
Ryan, thank you for taking the time to provide your valuable feedback. I am sorry to read your stay did not meet your expectations. Please do rest assured we will be addressing and sharing amongst our resort team members. Unfortunately I am unable to list my direct line or my direct email in this response due to Expedia's guidelines. However, if you would like to reach out and speak with me further, please contact th hotel and ask to be put in touch with me directly.

10/10 Excellent

Judy

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from William Panaretos, Resort Manager. Submitted by FS on Aug 8, 2023
Judy, thank you for the wonderful rating! We look forward to welcoming you back to Four Seasons Vail in the near future.

10/10 Excellent

Scott, Chicago

Stayed 1 night in Jun 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect. The people that worked there even better! Loved s'mores at nightt. Pool food and drink service.
Stayed 4 nights in May 2023

10/10 Excellent

cari

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Obnoxious parking fee mandatory
The parking fees were obnoxious. $60 USD per night without any option to self park.
Stayed 3 nights in Apr 2023

8/10 Good

Rolando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the pool
Stayed 1 night in Apr 2023

10/10 Excellent

Diego

Stayed 2 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what you expect from a Four Seasons
Having stayed at Four Seasons hotels from Madrid to Anguilla and Bahamas to Budapest and had amazing experiences. The Vail Four Seasons is the absolutely most disappointing of any Four Seasons I’ve stayed at and honestly not sure why it even carry’s the brand name. Four Seasons prides itself in recognition of its guests and outstanding service. You won’t find any of this in Vail (with the exception of the guys driving the hotel shuttle). Check-in might as well have been at the local Quality Inn. The sofa bed had no linens despite them knowing we would be using it. Service at the Remedy bar was atrocious and I had to call ski valet 3 times to get my equipment back to pack it. And don’t bother using the App for services. Either it takes forever to reply or you are told to “ignore the wine list on the App it’s wrong, would you like us to bring you a paper one instead”. And my favorite, I ordered a bottle of Malbec. I got a call from in-room dining 30 minutes later saying they didn’t have the bottle, fair enough no problem, bring me another bottle of Malbec. “Sorry sir we don’t have ANY Malbec on property”. Seriously? You have a full bar and multiple restaurants and you don’t have ANY bottle of Malbec. So I ask for a comparably priced bottle of Cabernet, the response “sorry sir we have nothing comparably priced!” I don’t know who is running this Four Seasons but don’t go there expecting what you have come to love about the brand because you will be disappointed
Stayed 4 nights in Apr 2023

10/10 Excellent

Jacqueline, Lake Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable bed and wonderful room with fireplace. super quiet. wonderful treatments at spa with fabulous steam room. great music at bar in the evening.
Stayed 2 nights in Mar 2023

10/10 Excellent

Steve, Indianapolis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facility all around. Very pleasant staff at every stop.
Stayed 5 nights in Mar 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Naira

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible I need my money back they didn’t give me the room I reserved and service was horrible they didn’t help me with my bags and there was a loud noise coming from next room and I told front desk 3 times it was the worst stay ever
Stayed 1 night in Feb 2023

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was just clueless; especially at the restaurants. Nobody was in charge and all servers were like headless chickens. The tent they put in the room for my daughter was a big hit but it took multiple requests and hours after they said it would be delivered to get.
Stayed 4 nights in Jan 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Four Seasons has the best experience and service all around.
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing service for a 4seasons hotel
Great hotel but terrible front desk, really unfriendly and concierge pretty clueless. Service at the bar inconsistent one great bartender and one terrible. I will try other hotels in Vail before I go back to this one. I’m summary, disappointing service.
Stayed 5 nights in Nov 2022

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it..
Stayed 3 nights in Nov 2022

8/10 Good

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I love four seasons but the pillows and bed was so uncomfortable
Stayed 4 nights in Oct 2022

10/10 Excellent

Reynaldo Sandoval

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star resort!
Stayed 3 nights in Oct 2022

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful and the service was outstanding.
Stayed 1 night in Oct 2022

10/10 Excellent

Mark, Boulder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great escape for the weekend. Everything was top notch, from the room to the service. Overall excellent experience.
Stayed 2 nights in Sep 2022

10/10 Excellent

beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! All staff were extremely friendly and helpful. If it wasnt so expensive I'd be returning again and again.
Stayed 1 night in Sep 2022

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Chase

Traveled with family
Liked: Cleanliness, property conditions & facilities
Property is clean. Front desk staff is not overly friendly. Not sure why even have double beds in a room clearly large enough for queens. The hotel was nice, but definitely not enough amenities to justify the price.
Stayed 2 nights in Jul 2022
Response from Resort Manager on Aug 3, 2022
Dear Chase, Thank you for taking the time to submit your review and sharing your thoughts on your experience. We will certainly be bringing this up with our front desk staff and have taken your thoughts into consideration regarding our bedding and amenities. Should you wish to discuss further directly with me, please do not hesitate to reach out to the Resort and ask to speak with me directly. We do appreciate your feedback! Best regards, Jose Ortiz Resort Manager Four Seasons Resort and Residences Vail

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Our first time in vail. We have stayed at other four season properties and this is one of my favorite FS properties. Worth the money. Highly recommend.
Stayed 1 night in Jul 2022
Response from Resort Manager on Aug 3, 2022
Dear Candace, Thank you so much for your kind words and lovely review, we sincerely appreciate the feedback and I will be sharing this with our team! Best regards, Jose Ortiz Resort Manager Four Seasons Resort and Residences Vail

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make our stay as comfortable as possible!! Truly amazing
Stayed 1 night in Jun 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice property
Stayed 4 nights in Jun 2022

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Jun 2022

10/10 Excellent

Joseph

Stayed 3 nights in May 2022

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch resort
Stayed 4 nights in Apr 2022