Great location, but just okay experience
Posted Aug 10, 2016
I traveled to Vail for a wedding. The wedding started at 4:30 in the afternoon and check in at those hotel doesn't start till 4. I called first thing in the morning to see about an early check in since I would need some time to get ready for the wedding. The front desk guy stated rooms become available around 1:30, but he couldn't request one for me. I arrived at 2pm and checked in and the guy told me my room wouldn't be ready until 4. I explained my situation and he told me I could get ready in the pool locker room. Really?! He told me he would call me as soon as my room was ready. I stopped by the desk around 3:15 to see about my room and a different guy told me my room was ready. Thanks for the call! There was not A/C in the hotel. My room was very hot! When you are paying this much for a room it should have air-conditioning! My friends at the hotel next door had A/C and their room was the same price. Disappointing experience here. Between the customer service and the hot hotel, I would not stay here again.