Modern & clean hotel. Excellent location.
Posted Dec 31, 2016
Excellent hotel, very clean & modern rooms, very helpful and friendly staff. Hotel is conveniently located at the base of the Strawberry Park Express Lift. However, we booked a superior room on Expedia. Unfortunately, the pictures shown on Expedia for this room type do not correspond to the actual superior room. The hotel check-in staff confirmed that we were given the superior room and mentioned that they have no control over the advertisement through the 3rd party booking sites. We showed them the pictures of the room as displayed on Expedia and they said that it would be the deluxe room type which costs significantly more. When we called Expedia and spoke to a supervisor, we were told that Expedia does not post pictures for the hotels available through their web site. In short, neither the Osprey Hotel nor Expedia took responsibility for misrepresenting the room type due to wrong pictures posted on Expedia. Aside from the misrepresentation, the stay was pleasant - ski valet service is very convenient: kept our ski boots warm which was a nice touch. Had it not been for the initial misrepresentation this would have been excellent!