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We have stayed at this property numerous times. The food in the club was not good at all. The staff in the club was not very friendly or eager to meet your needs with the exception of the gentleman that came to give you the ski report that has worked there for 8 years. He is awesome. We changed rooms and they could not find our luggage and the girl at the desk was extremely confused and lacked the knowledge to do her Job. It was a very different experience we had as compared to 2022.
Overall the service was really good. The front desk check in girl needs an attitude check or needs to be removed entirely. Pillows on the bed were no good either.
Staff, service and the hotel incredible. Would come back anytime. Thanks for a great experience.
Valeria (from Peru) at the Market, was so nice, friendly and efficient. It was a pleasure going to the Market
Not cheap. But nice. Valet $$. Wyld restaurant $$ for so-so, salty food.
Checkin was early and awesome, included an upgrade. Good spa, although the staff there was uninspired. Ski concierge staff was hit and miss. Fun apres scene on Saturday.
The most amazing trip, will only stay at Ritz-Carlton irrespective of where I travel. Thank you for the exquisite experience, thank you to all staff members who were kind and attentive. A must stay experience. Our dog also had the time of his life, thank you for your dog friendliness!
Staff was amazing and so attentive! Rachel at the concierge desk was amazing, they found out it was my daughters birthday and gave her a huge unicorn stuffed animal as a surprise. She was so excited and we were so impressed. Would definitely stay there again and any other Ritz-Carlton, there level of hospitality is truly top notch!
The Ritz BC is our favorite get away! We always have exceptional service and our most recent stay was no exception. The staff go out of their way to accommodate any request and often checked in to see how our stay was going. The concierge arranged several activities for our family and the facilities themselves are beautiful. We particularly prefer the resort in the fall or “mud season”. The food, additionally, was fantastic this last stay. The salmon was some of the best we have ever had and the chef often came out himself to check on our meals. Just spectacular. We will be back hopefully sooner rather than later!