Beautiful location, poor service
Posted May 29, 2016 on Hotels
We came in Thursday evening for a business trip Friday and stayed through early Saturday morning.
The gym is great. There are charges for fitness classes, but the facility itself is very modern. The hot tub was wonderful.
The alarm clock was set by a previous guest for 5am and woke us.
The plumbing in our room emitted a horrible smell. The toilet did not flush properly. We called the front desk and a promise to send an engineer at 9pm. No one came. We went to the front desk at 10pm. The engineers worked until 11pm. They said they would send someone. No one came. At 11:40 we called again. Too late. They sent a maintenance guy with a can of air freshener.
Saturday morning we received a 6am wake up call from the front desk. We had not asked for a wake up call.
We stopped at the concierge for directions to a liquor store. Instead we were pressured to do a time share presentation. Heavily.
We ate Thursday evening in the Maya, the restaurant on site. The food was excellent. At the end the dessert menu was brought... and then no one ever came back. We tried to get people's attention after 20 minutes.
Every problem we had was because of a person who did not take excellent care of us, which is what we expect from a Westin.
We were refunded our parking fee as compensation.