Posted Aug 26, 2016
Staff was incredibly rude and aloof. My wife and I were told that we could get next day laundry service for a pair of white jeans that had gotten a hot chocolate stain on them, even though the jeans would have been ready on a Sunday. We were told that the jeans would be ready by 10am on Sunday. We were checking out on Monday, so we figured that we would have plenty of time for the jeans to be dry-cleaned, thus removing the noticeable stain. On Sunday we checked with the front desk, and they looked extremely surprised, almost in a patronizing manner when we asked for the jeans. The next morning, we called down to see where the jeans were, and was told that the jeans were not washed, and would not be ready until Tuesday. When we explained to the staff that these jeans were most likely ruined, they simply laughed off the situation.