Outdoor pool

Reviews of Vail's Mountain Haus

3.5 out of 5
Vail's Mountain Haus
292 E Meadow Drive, Vail, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 388 out of 614 reviews" "
Rating 8 - Good. 155 out of 614 reviews" "
Rating 6 - Okay. 43 out of 614 reviews" "
Rating 4 - Poor. 18 out of 614 reviews" "
Rating 2 - Terrible. 10 out of 614 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic! Stayed many places in Vail, this one did not disappoint. Great staff!
Stayed 3 nights in Feb 2024
Response from Mariana on Mar 4, 2024
Thank you very much for your feedback Leana we look forward to seeing you again. Hopefully in the near future!!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to stay for a ski vacation with my daughter. There is no need to drive around. The bus is just in front of the hotel
Stayed 5 nights in Feb 2024
Response from Iva on Feb 28, 2024
Armando, we are glad to hear you enjoyed your recent stay with us. Thank you for your review and hope you and your daughter visit again soon.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (5-7 min walk to Gondola). Clean and renovated space. Friendly staff, afternoon cookies and great hottub. This is my 3rd time staying and will be coming back.
Stayed 4 nights in Dec 2023
Response from Madison on Feb 26, 2024
Thank you very much for your feedback and the great review. We apprecite you staying with us and look forward to your next stay with us at the Mountain Haus!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Iva on Feb 28, 2024
Alexander, thank you for your feedback and hope to see you again in the future.

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024
Response from Sasha on Mar 25, 2024
Thank you for your review!

8/10 Good

lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would actually give 4.5 stars if it were an option. We had a penthouse unit. The location was great. The front desk staff was very friendly and helpful. We enjoyed the pool and hot tubs. It was nice to have coffee available to guests.
Stayed 4 nights in Feb 2024
Response from Madison on Feb 26, 2024
Hello Lynn, thank you for your review and a great rating. We are pleased to hear you enjoyed your stay with us at the Mountain Haus and we look forward to hosting you again!

8/10 Good

Justyna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location to the Gondola and the village. Clean and in good condition. Great coffee option in the lobby! A wonderful welcoming gift. Someone always available to assist at the front desk. A couple of minor things: the heat. No way to control it on your own. It’s set to 67 but it goes up to 74. The only way to bring it down is to open the window. Very thin walls. That said I would absolutely stay again!
Stayed 4 nights in Feb 2024
Response from Madison on Feb 19, 2024
We are glad to hear you enjoyed your stay in Vail and appreciate your feedback. Please contact us in the future so we can ensure to place you in a comfortable unit. Thanks again for the great rating!

8/10 Good

Brian L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Mariana on Feb 20, 2024
Thank you for your feedback Brian. We hope to have you again soon!!

10/10 Excellent

Armando, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lodging option in Vail, walking distance to Gondola One and plenty of dining options and shopping.
Stayed 6 nights in Feb 2024
Response from Madison on Feb 15, 2024
Thank you for your review, we are pleased to hear you enjoyed your stay with us at Mountain Haus and we look forward to hosting you again!

6/10 Okay

Shannon

Traveled with family
Disliked: Staff & service
The location was perfect. However, when I booked I wasn’t informed that they don’t have parking. I’ve stayed in several places in Vail Village all with parking availability. This hotel does not have any parking so you’re forced to park in the overnight parking garage at Vail Village… $60 per night.
Stayed 4 nights in Feb 2024
Response from Madison on Feb 15, 2024
Hi Shannon, thank you for the feedback and the review. It is notated on all third party websites that parking is 60 a night. Most hotels that do offer parking have resort fees to cover the parking cost. We hope you enjoyed your time in Vail!

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ski lift
Stayed 5 nights in Jan 2024
Response from Iva on Jan 29, 2024
Thank you for sharing your feedback and hope to see you soon again.

10/10 Excellent

Michael

Traveled with family
Liked: Amenities, property conditions & facilities
Beautiful room with well stocked kitchen. Easy walk to gondola, shops and restaurants.
Stayed 6 nights in Jan 2024
Response from Madison on Jan 25, 2024
Hi Michael, Thank you for taking the time to leave a review. We are thrilled to have exceeded expectations on your most recent stay at Vail's Mountain Haus. We look forward to your return again in the future.

10/10 Excellent

Lora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Iva on Jan 17, 2024
Lora, thank you for the positive feedback. We look forward to hosting you next time.

6/10 Okay

michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location in the village is great. However parking and getting checked in is a big inconvenience. There is no parking or valet to help with luggage, skis. When we arrived there were no parking spots to unload your gear. After waiting, and finally getting a temporary spot, you have to bring all of your luggage and skis inside. It would be wonderful to hire some valets, especially in the village. Then we drove around through the parking garage going in circles until we finally found a spot. We rented a ski in/out two weeks earlier in vail that had its own garage and valets. I will definitely be renting in the previous location instead of this location.
Stayed 1 night in Dec 2023
Response from Madison on Dec 24, 2023
Thank you for staying with us and for the review. We are sorry to hear you didn't enjoy your recent stay and appreciate your feedback.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a standard room and had a balcony with a nice view of the Vail trees. There's also balconies overlooking Gore Creek and Vail Village. Literally steps away from the heart of Vail Village. There's a breath-taking trail alongside Gore Creek right outside the hotel. Highly recommend.
Stayed 3 nights in Sep 2023
Response from Sasha on Sep 26, 2023
Thank you for the review.We appreciate your business and look forward to the next time we can host you at the Mountain Haus!

8/10 Good

Derek

Stayed 3 nights in Sep 2023
Response from Madison on Sep 19, 2023
Thank you for your rating. We appreciate your feedback and we hope to host you again soon at Mountain Haus!

10/10 Excellent

Ashley, Thornton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Rooms are older but very clean and well kept. Hot tubs are great. Staff was helpful. Overall lovely place to stay!
Stayed 2 nights in Sep 2023
Response from Mariana on Sep 18, 2023
Thank you for your feedback Ashley, we appreciated you coming to visit us. Hope to see you again soon !!

8/10 Good

Fran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location. The person at the desk was not very helpful and seemed bothered when I asked about a breakfast place near the hotel. He had to put his phone down.
Stayed 1 night in Sep 2023
Response from Madison on Sep 19, 2023
Hi Fran, Thank you for your feedback about your recent experience. I am sorry you received this service from our staff. We will address this issue with our employees immediately to assure this does not happen again. We hope to host you again soon at Mountain Haus!

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
This hotel has a great location. Like many hotels in Vail, it has no central AC so you have to sleep with the windows open. This can be a problem when you are on the front of the building which faces the Vail parking lot and the highway but other than a few loud 18 wheelers, we survived. The staff was great and the maid service was fantastic. Our unit was just a bit tired-the carpet, rugs, etc. but overall nice for the price we paid. I did have some trouble working the stupid ROKU TV! Would stay again.
Stayed 4 nights in Sep 2023
Response from Madison on Sep 6, 2023
Thank you for your review, we are pleased to hear you enjoyed your stay with us at Mountain Haus and we look forward to hosting you again!

10/10 Excellent

Kelli

Stayed 1 night in Aug 2023
Response from Iva on Sep 22, 2023
Thank you! We hope to see you next time.

10/10 Excellent

john

Stayed 2 nights in Aug 2023
Response from Sasha on Aug 26, 2023
Thank you for your rating. We hope to host you again soon at Mountain Haus!

4/10 Poor

Katharine

Traveled with partner
Liked: Amenities
Hotel is a winter destination. Not a summer. No AC and small windows.
Stayed 2 nights in Aug 2023
Response from Madison on Aug 22, 2023
Thank you for staying with us and we appreciate your feedback. Please give us a call so we can exceed your expectations for your next trip to Vail.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning
Stayed 3 nights in Jul 2023
Response from Madison on Aug 17, 2023
Thank you for leaving a review and we appreciate your feedback!

8/10 Good

noreenizel

Stayed 1 night in Aug 2023
Response from Iva on Aug 11, 2023
Thank you for your review. We look forward to hosting you again.

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location in the heart
Stayed 3 nights in Aug 2023
Response from Iva on Aug 11, 2023
Edgardo,we appreciate you leaving a review and hope to see you again in the near future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2023
Response from Madison on Sep 6, 2023
Thank you for the great rating. We hope to host you again soon!

4/10 Poor

Marsha

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Bad Super Cheap Mattresses
We traveled from Denver to Vail to see the Vail Dance Festival. Although everything else at the hotel was adequate, the beds were miserable. I am not sure what type of mattress it was. It didn’t even feel like a mattress. My daughter and I did not sleep at all and woke up with sore backs.
Stayed 1 night in Aug 2023
Response from Madison on Aug 3, 2023
We are very sorry to hear about your recent stay with us. We greatly aprreciate your feedback and will pass this along to the owners. Please contact us directly so we can ensure a more comfortable stay next time you are in Vail.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mariana on Aug 1, 2023
Thank you for your feedback!!

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Iva on Jul 31, 2023
Andrew,thank you for your positive review and hope to see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent home away from home
Couldn't be happier with anything about this property. The location is fantastic; convenient to fine & casual dining, parking and everything Vail Village and the mountains have to offer. Love having the option to go out to dinner or to sit back in our 'own' living room, turn on the fireplace and watch a movie. The very friendly, helpful staff are the icing on the cake.
Stayed 3 nights in Jul 2023
Response from Iva on Jul 31, 2023
Jennifer,we are happy to hear you enjoyed your most recent stay with us and hope to see you again next year.

10/10 Excellent

Christina

Traveled with family
Liked: Amenities, property conditions & facilities
Mountain Haus is so convenient. Just walk out your door and you are right in town. Great amenities and helpful staff. We will definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Mariana on Jul 24, 2023
Thank you very much for your feedback Christina, we are glad you enjoyed staying with us and hope to see you again in the near future.

8/10 Good

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with small kids as they provide cribs and sound machines. The only thing is no AC in the buildings so it was a little bit on a hot side during the daytime even though fans were provided.
Stayed 4 nights in Jul 2023
Response from Mariana on Aug 1, 2023
We apologize for the inconvinience, we are glad to hear that other than that you had a good time with us. We hope to see you and your family again sometime soon.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Iva on Jul 17, 2023
We appreciate your feedback and hope to see you soon again.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful unit, fun place and amazing location. Will be back..
Stayed 1 night in Jul 2023
Response from Iva on Jul 17, 2023
We are glad to hear you enjoyed your stay with us and hope to see you soon again.

4/10 Poor

Connie

Traveled with partner
Liked: Cleanliness, staff & service
The bed design is a platform bed and walking around it is very tight. First thing I did was hurt my shin on the bed frame. The room we were in was directly above the pool so all the noise was heard. Also right across from the bus stop so we heard buses until about 1am. Had to have the window open because no air cond. No vending in the hotel so us to go out and find a place to buy bottles of water.
Stayed 2 nights in Jul 2023
Response from Iva on Jul 17, 2023
We are sorry to hear your recent stay with us didn't meet your expectations. Please reach out to us directly next time you are planning a visit to Vail so we can find a more comfortable and quiet room for you and point you in the right direction to all our amenities including the vending machine.

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing. My girls were in town from college and we wanted a weekend away together. This hotel and location was amazing. The pool & hot tub was beautiful & relaxing, the spa was an added bonus. The best part was The George (restaurant located in the basement of the hotel). Food, service and atmosphere was delightful. Early Bird Special Unbelievable.
Stayed 2 nights in Jun 2023
Response from Mariana on Jun 29, 2023
We are glad to hear that you a had a good time with us! We enjoyed having you and can't wait to see you again in the near future.

10/10 Excellent

Cassie

Stayed 3 nights in Jun 2023
Response from Iva on Jul 17, 2023
We appreciate your feedback and hope to see you back at the Mountain Haus.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it very efficient and quite. Checkin was wonderful and very attentive.
Stayed 2 nights in Jun 2023
Response from Mariana on Jun 26, 2023
Thank you very much for your feedback, we apprecite you staying with us and hope to see you again soon!!

10/10 Excellent

Phineas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice stay with good facilities and a reasonable price
Stayed 3 nights in Jun 2023
Response from Iva on Jun 23, 2023
Phineas, we are glad to hear you enjoyed your stay with us and hope to see in you the future again.

6/10 Okay

Brian, Timnath

Liked: Cleanliness, staff & service
I found the rate to be quite high for what the room was like...and the fact it faced I-70 so it was loud. The room was totally clean. But dated. Also, have to pay for parking which is an additional fee I didn't realize I'd incur until check in. Would I stay again? Only if I don't find something more updated even if it's a bit more expensive.
Stayed 1 night in Jun 2023
Response from Madison on Jun 23, 2023
Thank you for staying with us and for the review. We are sorry to hear you didn't enjoy your recent stay and appreciate your feedback. Please give us a call so we can exceed your expectations for your next trip to Vail.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in Vail
Vail Mountain Haus is a hidden gem in my opinion. I am a Native of Colorado, and have never stayed at this wonderful hotel. You need to reserve a stay and see for yourself, everything about this establishment is superb!
Stayed 1 night in Jun 2023
Response from Mariana on Jun 19, 2023
Thank you so much for your feedback, we hope to see you again soon!!

10/10 Excellent

AnneMarie

Stayed 1 night in Jun 2023
Response from Sasha on Jul 7, 2023
Thank you for the great rating. We hope to host you again soon!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, with shops and restaurants right outside your door. Clean and updated unit w/ everything you could need including fully stocked kitchen. Friendly and helpful staff, very attentive to needs. Peaceful and secluded heated pool and hot tub.
Stayed 3 nights in Jun 2023
Response from Sasha on Jun 13, 2023
Thank you for your review. We look forward to hosting you again soon at Mountain Haus!

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved being here! My husband and I wanted a quick weekend away and this was perfect! Right in the heart of things in village, was very clean.
Stayed 2 nights in Jun 2023
Response from Sasha on Jun 13, 2023
Thank you for your review. We look forward to hosting you again soon at Mountain Haus!

10/10 Excellent

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place convenient location to Vail and the parking lot
Stayed 1 night in Jun 2023
Response from Mariana on Jun 12, 2023
Thank you so much, we hope to see you again soon!!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff was very friendly. Rooms were kept clean everyday.
Stayed 7 nights in Mar 2023
Response from Sasha on Mar 29, 2023
We appreciate your review, we look forward to the next time we can host you at Mountain Haus!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and staff were wonderful. Parking at the city lot was pricey. Still a great place to stay.
Stayed 3 nights in Mar 2023
Response from Iva on Mar 21, 2023
Thank you for staying with us and your feedback. We are glad to hear you enjoyed your stay and hope to see you in the near future again.

10/10 Excellent

Anthony, Greensboro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very convenient to everything you need wish parking wasn’t so expensive but overall great place to say
Stayed 4 nights in Mar 2023
Response from Sasha on Mar 14, 2023
Thank you for your review, we look forward to the next time we host you at Mountain Haus!

10/10 Excellent

Laura, Herndon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The location is perfect in Vail Village. The room was clean and comfortable. No complaints!
Stayed 4 nights in Mar 2023
Response from Iva on Mar 9, 2023
Laura, thank you for staying with us and your kind review. We hope to host you in the future again.

8/10 Good

John

Stayed 4 nights in Feb 2023
Response from Sasha on Mar 29, 2023
Thank you for your rating, we hope to host you again soon at Mountain Haus!