Ratings based on 445 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from suffolk VA

Wonderful location, wonderful hotel!!

Posted Sep 16, 2017
Pros: Everything!
Cons: Several of the morning pastries look better than they taste.
Location: Perfect-easy access to everything in Vail Village and surrounding area.
If I ever return to Vail Village, this is where I will stay! Charming, very friendly staff, rooms well appointed and very comfortable, complimentary breakfast good.
Comment from Hotel Management
Sep 20, 2017 by Molson1, Hotel Management
Norma, I am so glad to hear that you had such a fantastic stay with us and will be coming back on your next visit! You mentioned so many of our wonderful attributes and I am happy that you enjoyed everything so fully - with the exception of the pastries! Thank you for providing that feedback. Thank you, Morgan Olson Austria Haus Hotel Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

A first rate hotel at Vail.

Posted Sep 11, 2017
Pros: Great comfortable room with many amenities.
Cons: For the buffet breakfast, add an egg dish such as scrambled eggs to the hot items. That would be in addition to the hard boiled eggs.
Location: Lots of little shops to browse.
When we arrived the hotel was hard to find even though it was right on the corner. Once we found it, the excellent staff took great care of us and our. Car. The common area of the hotel we warm and inviting. The staff had suggestions for a short walk and were to find restaurants for dinner in the Vail village that was close by.
Comment from Hotel Management
Sep 20, 2017 by Molson1, Hotel Management
Thank you for noting the pros and cons about your stay! I appreciate the notes about breakfast, this feedback is very important to us for future planning. But I am happy that the staff took such good care of you throughout your stay. Thank you, Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland Oregon

Summer respite

Posted Aug 30, 2017
It was a last minute booking. Beautiful facility and great location. Close to everything, shops, food art walk. Really really felt like we lucked out. Would definitely stay again.
Comment from Hotel Management
Sep 20, 2017 by Molson1, Hotel Management
Dan, I am glad this last minute booking was such a success for you! We do have a really outstanding facility that is located centrally in Vail Village, it truly makes us a stand-out property. Please come back soon to see us! Thank you, Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ponte Vedra Beach

Great hotel with excellent staff

Posted Aug 24, 2017
Wasn't sure if I was going to like the hotel and we loved it! Just stayed two days and it was great! The breakfast was wonderful and location was great! The only thing I could see is a line of dust around the wall edge where the vacuum doesn't hit and they don't use a hand tool! And the Ac vents need to be vacuumed and wiped!
Comment from Hotel Management
Sep 20, 2017 by Molson1, Hotel Management
Sonya, Thank you for your candid response! I am so happy that you enjoyed your overall stay and found our staff to be so accommodating. However, I do apologize for the small housekeeping issues you mentioned. It is a basic standard of our to ensure that every room is cleanly and comfortable, and I am sorry that we fell short of that. I appreciate your notes and will certainly use them to provide better coaching and training in the future. Thank you, Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy hotel with a lot of atmosphere

Posted Aug 17, 2017
Room is cozy and clean. Near from the shops, but very quiet. We enjoyed watching the beautiful sky with full of stars from the jacuzzi outside. This stay was one of the greatest in my life.
Comment from Hotel Management
Sep 16, 2017 by Molson1, Hotel Management
Thank you for your glowing review! That is so great to know that we were able to provide you with one of the greatest stays of your life. Experiences like that are what we are always striving to provide, and I am glad to know that we achieved that with you. I do hope that we get the opportunity to host you again in the future! Thank you, Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Great place for a wedding

Posted Aug 4, 2017
Pros: Everything
My daughter got married in Vail. The hotel was perfect. The location was in the heart of Vail. The breakfast was great. They had a nice area to hang out in. So very happy with my experience.
Comment from Hotel Management
Sep 16, 2017 by Molson1, Hotel Management
Cindy, Thank you for your glowing review! I am so glad that we were able to make your stay so memorable and wonderful! We truly enjoy providing the highest levels of service, and I am happy to know that we were able to achieve this for you on such a special occasion. Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from hoover Al

Great stay in Vail

Posted Aug 1, 2017
Great place to stay for first trip to vail. That is all.
Comment from Hotel Management
Sep 16, 2017 by Molson1, Hotel Management
Thank you for visiting with us! I am glad that you enjoyed your first trip to Vail. We look forward to welcoming you back soon. Morgan Olson Austria Haus Hotel Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Close to everything

Posted Jul 15, 2017
Pros: Everything.
Our stay was great from check-in to check-out. The staff was cheerful, the breakfast was wonderful, the hotel was close to everything in Vail, and the bathroom was beautiful.
Comment from Hotel Management
Sep 12, 2017 by Molson, Hotel Management
Dear Joan, Thank you for your wonderful review! We greatly appreciate the positive feedback and I am glad that you enjoyed so many different things about your stay. We have a team that is truly committed to providing the best customer service possible to deliver the experience of a lifetime. Thank you, Morgan Olson Resident Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Excellent service/ comfortable , clean rooms/excellent location/ friendly staff /
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jun 27, 2017
Staff is great! Rooms are really nice! Great location.