Ratings based on 517 Verified Reviews

4.2 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Best stay!

Posted Dec 11, 2017
I loved my stay here was so much room for all my family. Would go back again for sure.
Comment from Hotel Management
Dec 11, 2017 by Guest Relations, Hotel Management
Wonderful to hear. Thank you so much for taking the time to post a review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel stay was amazing

Posted Dec 10, 2017
My family and I had a great experience at Vail Raquet resort.
Comment from Hotel Management
Dec 11, 2017 by Guest Relations, Hotel Management
Glad to hear! Hope to see you again soon!
3 out of 5
by A verified traveler from houston

Posted Nov 28, 2017
Room service was terrible and doesn't show up on time
Comment from Hotel Management
Dec 6, 2017 by Customer Care, Hotel Management
I'm sorry to hear of your disappointment. Can you tell me what you mean by "room service"? Also please let me know about the timing issue of the above complaint. Thank you for your help on this.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice quiet getaway.

Posted Oct 29, 2017
Nice, but dated place. The room was clean and nice woodwork. The gas stove didn’t work even after the nice maintenance man came to fix it. The TV in the bedroom was very small. Other than that it was a great stay.
Comment from Hotel Management
Nov 19, 2017 by Customer Relations, Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Parker, CO

Comfortable, clean, well appointed condo.

Posted Oct 14, 2017
Pros: Location was perfect plus it was spacious and clean.
Cons: It was a little difficult to find at night. Front desk staff could've given a little better detail on where to turn and park.
Location: Vail is amazing!
We enjoyed our stay. Condo was clean. Kitchen was modern and well appointed. Had plenty of space for our group. Beautiful location.
Comment from Hotel Management
Oct 23, 2017 by Customer Relations, Hotel Management
So glad to hear you enjoyed your stay here with us. We have had some new front desk employees, so it's good to know we must be sure they know precise instructions and directions to the property.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor CO

Great stay in Vail

Posted Oct 1, 2017
Pros: The condo was beautiful and had a wood burning fireplace. The views were incredible from our condo. I highly reccomend this resort.
Cons: Nothing...enjoyed it.
Location: It is quite a ways from the West side of Vail where there are restaurants and grocery stores so if you need quick access it may not be ideal.
We were in Vail for a wedding and I used some Expedia points and booked a condo at this resort. Pool and hot tub were great and I loved that they had a locker room with showers to use afterward. The condo was beautiful and had a wood burning fireplace. The views were incredible from our condo. I highly reccomend this resort.
Comment from Hotel Management
Oct 6, 2017 by Customer Care, Hotel Management
Wonderful to hear you enjoyed your stay with us. We hope you visit us again soon.
5 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
Thank you!
5 out of 5
by A verified traveler

The lords of the Vail

Posted Sep 5, 2017 on Hotels
Super quaint resort, great amenities for what it is, and a beautiful area.
Comment from Hotel Management
Sep 8, 2017
What nice comments. We love it too! Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Co Springs, CO

Great facility for a long weekend

Posted Sep 5, 2017
Pros: Clean, many additional facilities available, reasonably priced
Location: Tho on the edge of town, there were many things to do just on the campus and area; it was very accessible to town.
We really enjoyed our stay at the Vail Racquet Club. The facilities and available activities were great. We had a very nice condo right by the creek. Everything was clean and well taken care of ( except the grill which was not in good shape). The kitchen was very well appointed.Staff was friendly and helpful. We were attending a wedding at the facility which sent us there; I would stay again if going back to Vail! Great to have the free local bus pickup/drop off right across from the club. Downtown was packed due to holiday activities and we would have had a problem even finding a parking spot. We really enjoyed our stay.
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Wonderful to hear. So glad you came for the wedding and then found the area to be to your liking! We do hope you come again, summer or winter!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice surroundings...near great cycling and hiking

Posted Sep 5, 2017
Pros: Proximity
Cons: More customer service
Location: Close o hiking and biking trails
Not a customer service oriented place.. very unacommadating. I asked for a half hour delayed check out and they couldn't give me an answer till the morning of checkout,at which time they were u able to do so. I left an article of clothing behind, which I realized when I got home. I called them and they were very rude ....I am awaiting them sending my shorts back.
Comment from Hotel Management
Sep 8, 2017 by Guest Services, Hotel Management
Thank you for your 4 out of 5 stars even with your concerns. I will certainly address your concerns above as customer service is a priority here at the Vail Racquet Club Mountain Resort.