Ratings based on 256 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Florida

good location right on the square

Posted Nov 8, 2017
Pros: breakfast was good
Cons: front desk was unfriendly and seemed bored with the job
no parking the reception desk was awful no help at all, could not find the reservation , rooms are very old , shower could not fit an adult in it elevator the same , in the middle of nowhere makes t charming but impossible to find took forever to get there
Comment from Hotel Management
Nov 11, 2017 by paola, Hotel Management
Dear al, thank you for your feedback, that help us on improve our service. We are sorry if ther was a misunderstood with your reservation and if our staff seemed unfriendly with you. As is written in our profile our Hotel does not have a car park. If we have guests e-mail we send theme all informations to reach our Hotel and where is it possible to park. It is possible to come into the center with the car and reach the Hotel to unload the luggages but then you have to leave the car outside the city center: Car Park 1 (Parcheggio Giubileo) is at 800 mt far on foot from our Hotel and costs 6 €/day. Car Park 2 (Parcheggio Montemaggio) is at 300 mt far on foot from our Hotel and costs 20 €/day. Car Parks 3 and 4 (Parcheggio Bagnaia) are at 500 mt far on foot from the Hotel and cost 15 €/day. Private garage are at 300 mt far on foot from our Hotel and cost 25 €/day. We have a Shuttle bus service to and from Car park. The service has to be booked in advance. We have different types of room with different price and different comforts. Double room no view: basic, simple and economical. Double room with view: they have a panoramic view over the valley or over the square. Double room with view and balcony: have a private balcony or a shared terrace. Comfort double room: they are the largest rooms we have and they have a private balcony. As you said we have an elevator (3 people max) that reach the second floor. We are lucky on have it because the most part of old bulding doesn't have one because of architectural constraints linked to the historical and artistic value of the palace.. We hope to see you again in San Gimignano, you are always welcome to our Hotel! All our best regards, the family and the staff of Hotel la Cisterna
3 out of 5
by A verified traveler

In the Main Square

Posted Nov 5, 2017
Hotel staff were cold, unfriendly and did not appreciate our booking with Expedia. The room was the worst one, noisy, next to a steel stairway, loud factory type noise until 23:00 and toilet sounded like an aircraft taking off. Would not recommend for other than the location.
Comment from Hotel Management
Nov 11, 2017 by paola, Hotel Management
Dear Guest, we are sorry if you didn't have a good impression of our staff. We normally receive lots of good comments so maybe there was a misunderstood with you. Please accept our excuses if you think we done something wrong with you. From the moment you don't specify your name we can not reply punctually to your review but we can guarantee you that every people are welcomed with every kind of reservation in our Hotel! we have different types of room with different price and different comforts. Double room no view: basic, simple and economical. Double room with view: they have a panoramic view over the valley or over the square. Double room with view and balcony: have a private balcony or a shared terrace. Comfort double room: they are the largest rooms we have and they have a private balcony. Thank you for your comment because it give us the opportunity to improve our service. We hope to welcome you again and to have the possibility to help you on finding the right room for you. All our best regards the staff and the family at La Cisterna Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 1, 2017
Pros: See above
Location: In the center of San Gimignano
Great location, well staffed. Vert well informed and friendly.
Comment from Hotel Management
Oct 3, 2017 by paola, Hotel Management
Dear Guest, thank you so much for the positive feedback. We hope to welcome you again soon, all our best regards from the family and the staff of La Cisterna Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful hotel!!

Posted Oct 1, 2017
Cons: The bed was a little firm.
This hotel was just wonderful. My view from my balcony was breath taking. Very clean and breakfast won very good. The beds were a little hard. My only complaint. Would stay here again.
Comment from Hotel Management
Oct 3, 2017 by paola, Hotel Management
Dear Guest, what a wonderful score!! Thank you very much for your review. All our best regards the family and the staff of Hotel la Cisterna
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel in the perfect location.

Posted Sep 12, 2017
Pros: Location, Charm and staff.
Arriving at the hotel in the center of the San Gimignano square started the incredible experince.
Comment from Hotel Management
Oct 3, 2017 by paola, Hotel Management
Dear Guest, thank you for the good score and the nice comment. So, don't hexitate to come back to visit us for another incredible experience! Looking forward for your visit we send you all our best regards, the staff and the family
3 out of 5
by A verified traveler from Norwich, England

Great location but book a room with a view

Posted Aug 18, 2017
We stayed in room 54 which is the first room down the hall behind reception. We booked a room without a view of the valley. I mistakenly thought that the room would face the Piazza. The window looked onto the neighbouring buildings wall, to the front and both sides about 10ft away. This affected the light and made the room dark. The decor was a little tired as was the public areas of the hotel. The room was very clean though. The carpet up the stairs to the restaurant needed vacuuming. The lady that checked us in seemed uninterested but polite. The breakfast was disappointing, not stocked as well as other hotels and food not as appealing. Staff at breakfast were polite but again uninterested and on their mobile phones. Room 54 was noisy with voices near reception on the second night and the lift caused some background noise when you were trying to sleep. Some of the better rooms with views may be very nice but I can only review my experience here. The location is fantastic, right on the main Piazza. I would not recommend this hotel for any room without a view especially room 54 or for the breakfast. We saw some of the rooms with views from the Torre Grosse and they looked much better, I would advise paying extra for the better rooms or it may spoil your experience of staying in San Gimignano.
Comment from Hotel Management
Aug 21, 2017 by paola, Hotel Management
Dear Jon, thank you for your review and your suggestions. We hope to welcome you again in our Hotel. All our best regards, the staff and the family
3 out of 5
by Joy

Just Ok

Posted Aug 7, 2017 on Hotels
La Cisterna was just ok. For the money it seems the rooms should have been a little nicer. But, the breakfast was good with a nice view over the Tuscan countryside. Also, I appreciated that they stocked the mini fridge with water. It's been super hot in Italy this August so it was nice to have the water on hand. Location to the main Piazza was excellent as well.
Comment from Hotel Management
Aug 11, 2017 by Paola, Hotel Management
Dear Joy, we are sorry if you didn't like the room you had, we could change it but we are happy to see you enjoyed the location, the panoramic view the breakfast and the water in the mini fridge. We hope to welcome you back again, it will be a pleasure to describe you better all our rooms so to give you the opportunity to choose the best one for you. All our best regards, the staff & family
4 out of 5
by Judith

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017 by Paola, Hotel Management
Thank you very much for the positive feed back. We hope to welcome you again soon. All our best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

A perfect situation.

Posted Jul 8, 2017
Beautiful period hotel in the very centre of the stunning Tuscan hill town of San Gimignano with easy access to architecture, restaurants, shops and expansive views of rolling landscapes. A splendid contrast to home. The hotel staff were attentive and very helpful.
Comment from Hotel Management
Jul 15, 2017 by paola, Hotel Management
Dear John and Janet, thank you so much for the great revie, we are very happy to know you enjoyed our location. We hope to welcome you again soo , all our best raegrds, the family and the staff La Cisterna Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Center of Town

Posted Jul 5, 2017
Great location and everything within walking distance. Avoid top floor rooms as elevator only reaches second floor.
Comment from Hotel Management
Jul 15, 2017 by paola, Hotel Management
Dear Sean, thank you for your feedback. In fact we have an elevator that reach only the second floor but room on the tower are great even if there are some stairs to do! We have a porter but we ask to all people to let us know in advance if there are problem with stairs. All our best regards, the family and the staff of Hotel la Cisterna