not coming back
Posted Jun 3, 2014
I got put in a tiny, dark room on the ground floor that was very loud as you could hear everything from the atrium/lobby where kids where running around and shouting and people where sitting having drinks in the bar etc. the room did not look anything like the pictures they had on their homepage. So I went back to reception and after complaining about the noise got moved into another room, that was exactly as tiny and dark as the first one, just a few doors down, next to a staircase. Everytime the door there closed made me jump as it was so loud and in the morning you got woken up at 7am the latest as the breakfast takes place literally outside the room. I was only able to sleep a bit cause I was wearing earplugs. When I asked for another room they told me hotel was completely sold out. Also it was my friends wedding and she stayed at the hotel as well, so I asked if she maybe could get an upgrade when they arrive or anything. The reply was only "she booked a studio, the cheapest category, so that is what she will get". However when other members of our group arrived, they all got rooms on the upper floors and one even got upgraded to a two-bedroom "suite". (not the bride and groom though). I am just leaving with a lot of questionsmarks and no intention of coming back.