Bar (on property)

Reviews of Mercure Paris Val de Fontenay

4 out of 5
Mercure Paris Val de Fontenay
Avenue des Olympiades, Fontenay-sous-Bois, Val-de-Marne

Reviews

8.2

Very Good

Rating 10 - Excellent. 99 out of 270 reviews" "
Rating 8 - Good. 119 out of 270 reviews" "
Rating 6 - Okay. 32 out of 270 reviews" "
Rating 4 - Poor. 11 out of 270 reviews" "
Rating 2 - Terrible. 9 out of 270 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Caroline

Stayed 3 nights in Sep 2023

10/10 Excellent

Laura

Stayed 1 night in Sep 2023

8/10 Good

Guillermo

Stayed 1 night in Jul 2023

6/10 Okay

Andrew

Stayed 3 nights in Jun 2023

10/10 Excellent

Maricor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was a good stay for ky family. The area is both close to Disney and Centre even the metro is just putside the hotel. Hotel room is always attended by the houskeeping team.
Stayed 3 nights in Mar 2023

10/10 Excellent

Natalija

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel. The hotel and our room were very clean and nice. Our brekfast server Vladimir ( if I corectly remember his name) was great and the breakfast we great. Especialy the cheese. Metro is just around the corner and a small mall is 5min walk away. Great for families with kids.
Stayed 4 nights in Dec 2021
Response from Elene and Team MVDF. on Jan 10, 2022
Dear Natalia, Thank you for the great review 5 stars of our hotel! Thank you especially for your kindly view regarding Vadan ;) We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Churchill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
It’s a amazing property I was there with my family to spend out time to reflect on the holiday season
Stayed 1 night in Dec 2021
Response from Elene et l'équipe MVDF. on Jan 6, 2022
Dear Guest, Thank you for taking the time to leave us such a nice comment after your stay at the Mercure Val De Fontenay hotel. Comment that gave us great pleasure! We are very happy that this stay and your room met your expectations. Thank you especially for your appreciation on our team. We look forward to seeing you again on another occasion.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip
Hotel staff was helpful however we were given wrong keys to our rooms. Error was rectified promptly. Location of hotel was good. Right beside station.
Stayed 1 night in Nov 2021
Response from ELENE on Dec 29, 2021
Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Val de Fontenay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Elene and the Mercure Val de Fontenay Team.

10/10 Excellent

Armi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paris visit
Stayed 2 nights in Oct 2021
Response from ELENE on Nov 13, 2021
Monsieur Armi, Nous sommes sincèrement ravis de votre commentaire et de lire que vous avez passé un agréable séjour au Mercure Paris Val de Fontenay. Nous espérons vous y revoir bientôt :) L'équipe de la réception.

10/10 Excellent

Hussein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Amazing stay at Mercure hotel. The hotel room is of high class. I really had a nice stay with the family.
Stayed 1 night in Aug 2021
Response from ELENE on Sep 6, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Louis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Great hotel, clean, comfortable, accessible. Right next to metro and RER.
Stayed 2 nights in Dec 2019

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Lovely and clean lobby and reception area. Reception staff always polite, although when i booked i asked for an infant/toddler bed. On arrival there wasnt anything in the room. Asked reception they said they will try and find one. We went back down 2 hours later to be told they cant find one. So we asked for a spare sheet to make a pillow bed, we were told one would be braught to the room that evening, we never received it. Breakfast was limited and very often had to ask for utensils or for
Stayed 6 nights in Dec 2019

10/10 Excellent

said

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and clean location near For everything
Stayed 1 night in Nov 2019

6/10 Okay

Gigi

Traveled with partner
Liked: Cleanliness
The property is not in the city. Booked the hotel for two people and only one tiny bottle of water in the room. No shampoo, conditioner or lotion. Room was clean but very basic not like in the pictures. No sheets in the room just a blanket.
Stayed 3 nights in Nov 2019

10/10 Excellent

Dr

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay. Very friendly and clean.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at reception will go out there way to help you
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it's proximity to the metro station. Very convenient. Also located near a shopping mall with a super market.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was too basic and staff was not to a standard (rude in some cases).
Stayed 2 nights in Oct 2019

10/10 Excellent

Churchill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is across the street from RER E and A to disney. So easy to get to from Eurostar, perfect for people who are less mobile to easily get around. Hotel was plesant inside with a bar and restaurant, there is also a bakery 1min away and a Mall 2 mins away with a large supermarket, and a few restaurants. I only stayed 1 night but everything was perfect for my stay.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good, parking nearby difficult. Hotel and staff very good.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tahir O

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very convenient location. Rer station and shopping mall are in 50 mts.
Stayed 5 nights in Aug 2019

8/10 Good

shahir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Jeanne, Jacksonville, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Hendricks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was nice and friendly clean hotel breakfast buffet was great
Stayed 2 nights in Apr 2019
Response from Julien Barbas on Jul 10, 2019
Good morning Hendricks, We have happy to read your good remarks on the hotel and staff warm welcoming. We do not hesitate to share your comment to our team. Have a nice day and hope to see you in the future. Julien Barbas Assistant Front Office Manager

6/10 Okay

Hazel

Liked: Property conditions & facilities, room comfort
OK but some disappointment
Stayed for business so it was local. Right next to the train station. Room was large and reasonably clean. Room rate was half board BUT the restaurant was closed on 1 or the 2 days!!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with access to RER E and A which take you to Gard Du Nord and Louvre in about 15 min. Basic comfort close to shopping centre and Auchan supermarket which is very convenient.
Stayed 6 nights in Sep 2018
Response from Jerôme on Oct 2, 2018
Dear customer, Thank you very much for your kind review. Best regards.

8/10 Good

hamidreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgetable accomodation
Very friendly staff.specially a kind and gentel woman at the reception in the afternoon. Thank you so much for pricise appointment with taxi driver to cdg airport
Stayed 5 nights in Sep 2018
Response from Jerôme on Sep 18, 2018
Dear Hamidreza, Thank you very much for your review and the words you have for our friendly staff !! We hope to see you soon in Fontenay sous-bois. Best regards

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Jerôme on Sep 4, 2018
Dear Jack, Thank you for your review. We are happy to hear that you have a pleasant stay with us. Best regards.

2/10 Terrible

Bothered, Central Mexico

Disliked: Staff & service, property conditions & facilities, room comfort
Rude lazy front desk personnel at night Really didn’t care to do his job or aid the customer. . Did not want to bother looking up guest room number for important call. Gave incorrect room key and tossed it in a bothered manner. Mattresses lumpy and uncomfortable. Bar man was the only pleasant employee
Stayed 3 nights in Jul 2018
Response from Jerôme on Jul 31, 2018
Dear customer, Thank you very mucj for your review. We are very sorry to read the bad experience you had with our night receptionnist. We will take measures in order this does not happen again. Wishing you a nice day. Best regards

8/10 Good

D, St. Louis. MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Hotel had towels but not washcloths therefore pack washcloths. If traveling from USA be sure to purchase plug adapters befote going. Overall hotel was good and staff was very friendly.
Stayed 5 nights in Jul 2018
Response from Jerôme on Jul 31, 2018
Dear D, Thank you for your nice review. Hope to receive you for your next visit to Paris. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good standard hotel room for the price you pay, close to Paris and Disney. Easy access to Gare du Nord also.
Stayed 3 nights in Jul 2018
Response from Jerôme on Jul 31, 2018
Dear customer, Thank you very much for your kind review. We are happy to read that you appreciate the hotel location close to transports. Best regards

10/10 Excellent

MONG PING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet & Comfortable
Its location is very closed to train station for RER A train service to Disneyland as well as having direct train to Gare du Nord. Very convenient location. Staffs are very friendly too! Upgrading of room TV set is happened during our period of stay. This can be very disturbing if we were to keep staying in the room.
Stayed 5 nights in Jun 2018
Response from Jerôme on Jun 26, 2018
Dear Mong Ping, Thank you very much for your kind review about our hotel. We are happy to hear that you appreciate the location close to Disney and our staff! Seen you soon in Fontenay. Kind regards

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Good for my business trip
2 night business trip. Room was comfortable and large but not that clean. I found several items on the floor of the room, including a piece of glass that I got stuck in my finger! Not sure the last time it was vacuumed. Problem with hair in the bed and bathroom too which I hate. The staff didn’t really explain much on arrival so I was left to figure it out on my own. Apparently I had breakfast included in my room rate but this wasn’t explained until I saw it on my invoice at checkout. This was a shame as I would have eaten in the hotel! Otherwise a pleasant stay and would stay again. Convenient for the railway station but not a lovely area at all.
Stayed 2 nights in Jun 2018
Response from Jerôme on Jun 26, 2018
Dear traveller, Thank you very much for your review. We apologize about the experience in your room and the misunderstanding regarding breakfast. We hope we can improve your feeling about service during your next stay with us. Best regards

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
It was a very nice hotel. Very nice room. The staff were wonderful. The only drawbacks were the slight odor of old tobacco smoke in the room and the local area. It is right by the train station and bus depot, so there was a lot of activity in the area....some of it was a bit shady.
Stayed 1 night in Mar 2018
Response from Jerôme on Apr 17, 2018
Dear Barbara , We thank you very much for your kind comment about the room and our staff. We are happy to hear that you've enjoyed your stay with us and we hope to see you again soon. Best regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Hashem, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to metro line, easy to reach Euro Disney
Enjoyed staying at the hotel and was easy to reach the city and Euro Disney by metro

6/10 Okay

Kathryn G, Winnipeg Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Hotel
The hotel itself was very comfortable, modern, clean and the staff were great. But because it's a business hotel the restaurant closes at noon Friday until noon Monday. Room services is available at no extra charge but not an extensive menu. Can eat in bar but again not extensive menu. As a senior I could have had a free breakfast every morning but was not told until day before I left. Distance is a big factor from Paris unless young and used to the metro system. Took me a while to get used to it. If I went again I would spend extra money and stay in city centre. I thought bus depot behind hotel would get me to Paris but only areas around so not so good. Enjoyed Paris but would do it different next time. Kathryn G
Response from Severine Moire General Manager on Oct 9, 2015
Dear Kathryn, We thank you very much for your comments. In fact the restaurant is closed during the week-end but we propose a little menu in your room.See you soon !

10/10 Excellent

Paramanathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
it's a nice hotel. restorant is also nice

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a worse hotel to book
It was a very bad choice. No air conditioner. Room was very hot & if you open window it's very noisy. The weather was hot but they refused to open air conditioner or give a fan. The service was very bad. No help or support from management. I ask them if they can open air conditioner or give me a fan but they refused they only told me you can only open window. I hope no one be in that bad condition I was in.

10/10 Excellent

Daofei, NL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Just OK
Hotel is out of town. My room is just faced the high way, got woken by the traffic noise early. The hotel restaurant food is terrible. Not recommended. The staff is less friendly. Not come back again for sure.

8/10 Good

PP, london

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel fine - location convenient - area not good
Hotel perfectly ok. Not luxurious but bed large and comfortable and enough hanging space for one or two nights. Breakfast poor and v expensive for what you got. Trouble is the area is pretty rough and not conducive for wandering around to find a breakfast alternative.

6/10 Okay

Marta, Tampa Fl

Liked: Cleanliness, room comfort
Disliked: Staff & service
Three days in Paris
I had booked and paid for the room some 5 months before but when I got there I was informed they had no rooms available for me. They offered another hotel of lower quality, or for me to go by cab to another hotel for one night. I had to insist to talk to the manager on call and only after much frustration, I was given an upgraded, very nice room. This happened even though I had specifically asked earlier if they had absolutely no available rooms in the hotel and was told there were NONE. I understand hotels overbook sometimes, but I think they should have had a plan B and offer me the upgraded room immediately. The chance of me not showing up for a paid room was really very small and they should have been prepared for my arrival.