Ratings based on 60 Verified Reviews

4.8 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs, CO

Modern hotel with great location

Posted Feb 11, 2017
Updated version of traditional accomodations with nice amenities. Rooms are small and space is tight, but a good trade off for short walk to town and bus to skiing. Nice breakfast included, and hotel restaurant was very good. Temperature was difficult to control in room but otherwise nice. Overall a great stay in Zermatt.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great Hotel

Posted Sep 19, 2016
Pros: Everything
The hotel is beautiful, we'll managed and in a great location.
Comment from Hotel Management
Sep 23, 2016 by reception team, Hotel Management
Thank you for your for your nice words. We would be happy if you had the opportunity to come back one day.
5 out of 5
by Simon from California

Excellent hotel

Posted Aug 8, 2016 on Hotels
We spent two nights in Zermatt and were thrilled with our choice. A great central location with restaurants close by.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
Dear Simon, we are happy that you and your family liked our house and had a good time here. Best regards from Zermatt,
5 out of 5
by Maybelline from Malaysia

Great hotel with everything you need

Posted Aug 5, 2016 on Hotels
Stayed a night at Aristella for my first visit to Zermatt. Everything went well with the pick up from train station. Staff was helpful and friendly.
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
Dear Maybelline Thank you for your nice feedback. We always try our best to make our clients stay as pleasant as possible. We would be happy if we could welcome you for your second visit ;-) Best regards from Zermatt
4 out of 5
by A verified traveler

Great stay at good location with excellent service

Posted Feb 18, 2016 on Hotels
The staff was very helpful and greatly polite in advance and throughout our stay. The rooms are at good sizes and in very good conditions. The location is convenient to restaurants, shopping and the sport facilities. Nice spa facilities in the hotel as well. Would recommend this place anytime.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel during our trip

Posted Sep 17, 2015
We stayed at 4 star hotels while traveling through Zermatt and found this one to be the nicest of them all. The pillows and comforter made it be hard to get out of bed each morning. The location is great and very walkable to the train station and other stations traveling up the mountain. This hotel has been recently renovated and they did a fine job upgrading...though some rooms still have carpet, like ours, but it was clean and modern looking. I would definitely recommend this place.
Comment from Hotel Management
Sep 30, 2015 by Aristella Team, Hotel Management
Thank you for your nice comment. We are happy that you had a good time in our house and liked our hotel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 31, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful hotel with a great location.

Posted Aug 19, 2015
This is a beautiful hotel located right in the heart of Zermatt. The staff could not be more friendly and helpful. Highly recommend you stay here and enjoy the fresh air of the Alps. The rooms are a great size and they are very well kept and clean. Bathrooms are big and again very clean. Breakfast is included, a good start to your day. I would recommend waking up early and catching a sun rise over the majestic Matterhorn peak. For a relaxing and laid back holiday I would definitely choose to return here!
Comment from Hotel Management
Aug 26, 2015 by Aristella, Hotel Management
Dear Razvan, thank you for your good feedback. We are happy that you enjoyed the clean air in our car-free Zermatt and also got up early enough to see the Matterhorn illuminated by the morning sun. It is really a special view. I also still love it.
5 out of 5
by healy from santa monica, ca

Posted Aug 15, 2015 on Hotels
The staff was extremely friendly, helpful, and, hospitable. When im having a rough day I think of my stay to bring a smile to my face.
Comment from Hotel Management
Oct 24, 2015 by swissflair Zermatt, Hotel Management
Thank you for your nice words. We are happy to make you smile and are very pleased to hear that you enjoyed your time here and had a good start in your future life. Perhaps we have the pleasure to welcome you back to celebrate another occasion.
5 out of 5
by A verified traveler

Perfect

Posted Aug 6, 2015 on Hotels
Too short. What an incredible part of the world ..... we will return . Of all of our hotels in the four countries we visited, yours was the best. Great staff, comfortable room and superb service.
Comment from Hotel Management
Oct 10, 2015 by swissflair Zermatt, Hotel Management
Thank you for your nice report. We are happy that you liked our place and would be happy to welcome you back one time, I am sure there is a lot more to explore.