4.5 Room Apartment 2nd floor with great Matterhorn View | Terrace/patio
Check availability

Reviews of Casa Della Luce Appartments

4 out of 5
Casa Della Luce Appartments
Untere Wiestistrasse 8 Postfach 153, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 33 out of 41 reviews" "
Rating 8 - Good. 6 out of 41 reviews" "
Rating 6 - Okay. 1 out of 41 reviews" "
Rating 4 - Poor. 1 out of 41 reviews" "
Rating 2 - Terrible. 0 out of 41 reviews" "

9.6/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Yuen Fun

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Philipp K. on Nov 8, 2023
Good evening. Thank you for your feedback. Best regards. Philipp

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Philiopp K. on Aug 15, 2023
Thank you for your positive feedback. All the best

10/10 Excellent

Kenton

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place--choose an upper floor!
Stayed for 3 nights in the ground floor apartment. If you are staying here, pay a little more for an upper floor--if the mountain is out, the views from above will definitely be worth the few extra dollars you paid...! The apartment was very clean and Very Well equipped. We made our own fondue one night in the pot they provided. The 2 bathrooms were nice for 6 people to spread out. No one tried the jacuzzi tub, but the spa downstairs was nice! No one else there but me using the sauna! The location is walkable from the train station, and there are restaurants and grocery stores within a 10-minute walk. Be aware that there is a very steep short hill you have to go up to get to the street where the building is. Zermatt is a gorgeous place. Communicated with the 'property manager' before arriving who responded right away, but at the property the key is left for you in a box near the door, and you won't have a building manager to go to if you have a problem. That said, the apartment was in such great shape we had no complaints. Only concern is recycling--the guest manual implies that they will take recycling in the bins outside, but we couldn't figure out what to include or not, so I took it all to bins that are placed around the town. Stay here--you won't regret it!
Stayed 3 nights in Jun 2023
Response from Philipp K. on Jul 12, 2023
Thank you very much for your positive review of our apartments. All the best and kind regards. Philipp

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a great place to relax after hiking all day around Zermatt, very comfortable bedding, and bathroom setup. I was looking forward to a hot tub one evening after dinner, and a long day of hiking, and found the hot tub/spa area closes at 9pm. That was a bummer, but other than that very comfortable stay.
Stayed 3 nights in Jun 2023
Response from Fiona on Jun 29, 2023
Thank you very much for your stay with us, it was our pleasure to have you as our guest. I hope you have enjoyed it. Hope to see you soon back in beautiful Zermatt. Kind Regards. Fiona

10/10 Excellent

XiaoPei

Stayed 3 nights in Jun 2023
Response from Fiona on Jun 29, 2023
Thank you very much for your stay with us, it was our pleasure to have you as our guest. I hope you have enjoyed it. Hope to see you soon back in beautiful Zermatt. Kind Regards. Fiona

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Although the area is hilly, it’s an easy walk to the center of town and railway station. We arrived late, and the check-in was quite easy, just a phone call for instructions.
Stayed 4 nights in Jun 2023
Response from Philipp K. on Jun 23, 2023
Thank you for your positive feedback. All the best. Regards. Philipp

10/10 Excellent

Jennifer, Vacaville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe, quiet and family friendly. I liked the grass area for kids to play. Walkable to restaurants, market and train station. Crib and high chair were perfect for our baby. Plenty of space for baby to crawl around. View of Matterhorn was very minimal so don’t get your hopes up on that (unless they’ve trimmed trees etc)? Comfortable, relaxing stay. One day it rained so we stayed in, relaxed and the kids watched cartoons. I usually prefer hotels but I’d definitely stay here again!
Response from Philipp K. on Mar 29, 2023
Thank you very much for your feedback. All the best.

10/10 Excellent

Katharine

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place! Super spacious, awesome kitchen, great matterhorn view!
Stayed 3 nights in Jan 2023
Response from PHILIPP K. on Mar 7, 2023
Thank you for your positive feedback. It was a pleasure for us that you have been staying with us.

10/10 Excellent

Timothy

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Everything with Casa Della was great! The only gripes we had was the placed could have used a more thorough cleaning of the floors, extra toilet paper . We will come again next time we ski in Zermatt
Stayed 6 nights in Jan 2023
Response from PHILIPP K. on Mar 7, 2023
Thank you for your positive feedback. It was a pleasure for us that you have been staying with us.

10/10 Excellent

William

Stayed 3 nights in Jan 2023
Response from Philipp K. on Jan 24, 2023
Thank you very much for your feedback.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Outstanding
Near train station in a quiet area. Apartment is excellent. Loved stating here and would definitely return.
Stayed 3 nights in Jun 2022
Response from Philipp K. on Aug 16, 2022
Thank you very much for your stay with us. Alle the bebst and kind Regards. Philipp

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Philipp K. on Jul 22, 2022
Thank you very much fro your visit. All the best and kind regards Philipp

10/10 Excellent

Liam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole family really enjoyed it
Stayed 3 nights in Jul 2022
Response from Philipp K. on Jul 22, 2022
Thank you and best regards from Zermatt Philipp

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice location, great view of the Matterhorn. Clean, only complaint was the smell coming from the dishwasher. Would stay again.
Stayed 3 nights in Jun 2022
Response from Philipp K. on Jun 24, 2022
Thank you very much for your feedback. Kind Regards

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Nov 2021
Response from Philipp K. on Nov 18, 2021
Thank you for your positive feedback. Regards

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020
Response from Philipp k. on Oct 15, 2020
Thank you very much for your very positive feedback. Hope to welcome you soon again in Zermatt. Regards Philipp

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The apartment was very nice and on a quiet street. Just a short walk down the hill to the weisstibruke ski bus stop for service to zenstecken (gondola to furi) or a 3 minute walk to sunnegga train servicing the mountain. Also very easy walk to the Main Street for restaurants and shopping.
Stayed 5 nights in Jan 2020
Response from Philipp. K. on Jan 22, 2020
wow, Thank you very much for your 10 star review. We always give our best to satisfy our guests.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 min walk from station. Very nice modern 1st floor appartment with lift. Efficient use of space and all well designed modern decor. Kitchen is well specified with dishwasher, electric cooker and fridge/freezer. All to a high standard.
Stayed 7 nights in Aug 2019
Response from Your Review on Aug 31, 2019
Thank you very much for your positive review. We hope to welcoming you soon again in Zermatt. Zermatt Premium Apartments

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment well located with good space Nice little kitchen
Stayed 3 nights in Oct 2018
Response from Philipp K. on Oct 20, 2018
thank you for your 5 Star rating. Glad to had you here. Regards Philipp

10/10 Excellent

Gawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great area. Room and view was splendid. The spa facilities in the basement was nice clean and functional. Great for recovery after hiking the mountains. Shops only a few minutes away.
Stayed 3 nights in Aug 2018
Response from Philipp Klos on Aug 23, 2018
Thaaank you for the nice 5 Stars. Its a real pleasure to hear that you have been enjoying your stay with us. We are playing hard to satisfy the expectations of our guests. Have a greggat day and Kind Regards Philipp

10/10 Excellent

Gitty, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
We really loved this apartment. Brand new stunning kitchen. Decorated nicely. Clean spacious. Great view of the Matterhorn. Very close to city center. It was a great choice

10/10 Excellent

Matt, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal apartment in Zermatt.
Great spot, ideal location near the train station, but with a view of the Matterhorn. High end everything. Great for cooking. Swiss restaraunts just aren't that great (esp after traveling in Italy) so we mostly made our own meals. Can't think of a way to improve this place.

10/10 Excellent

Erica, Greater Sudbury, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Loved the apartment, had everything we could have wanted with respect to utensils and appliances. Looked like an IKEA showroom. Great view with a ten min walk to the Sunnega/Gornegrat lifts

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Views
Excellent views. Clean room and well equiped kitchen. Nice Shower and W/C. Excellent beds. Only complaint is SLOW internet wi-fi. I used my phone hot-spot.

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful apartment with excellent amenities
The room was clean, modern, and had everything we needed to prepare our own meals. (It even came with a fondue set!) We had a direct view of the Matterhorn off our balcony. The spa and sauna facilities were a real treat. My only complaint is that the otherwise excellent documentation provided with the room contained some out-of-date information about the wireless internet connection, and we were not able to get ahold of the property manager for a full day. This may seem very minor, but we were relying entirely on internet access to handle logistics for our hiking adventures. Bottom line: An excellent, beautiful apartment at a very reasonable price.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Super clean, modern apt. Really friendly staff, had an absolute blast!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Nobuko

Traveled with family
Liked: Cleanliness, property conditions & facilities
サウナとジャグジーがあり、きれいに清掃されていて快適に使えた。
Stayed 3 nights in Jun 2023
Response from Philipp K. on Jul 12, 2023
Thank you very much for your positive review of our apartments. All the best and kind regards. Philipp

10/10 Excellent

Yik Hei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great experience at casa della Luca apartment which is clean and convenient. Highly recommended
Stayed 3 nights in May 2023
Response from Philipp K. on Jun 23, 2023
Thank you for your positive feedback. All the best. Regards. Philipp

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lokation
Alles rundum tip top. Sehr gute und ruhige Lage.
Stayed 3 nights in Apr 2023
Response from Philipp K. on May 3, 2023
Vielen Dank für das super Feedback.

10/10 Excellent

kyung hun

Stayed 3 nights in Jul 2022

10/10 Excellent

Bogdan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice apartment close to the train station
The apartment is newly renovated, very well situated 5 min on foot from the train station. It has a nice view over the Matterhorn. We will return
Stayed 3 nights in Sep 2021
Response from Philipp K. on Sep 21, 2021
Thank you very much for your nice words. Kind Regards Philipp

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eine wunderschöne, grosse Wohnung, top ausgestattet. Grosse Badewanne im elternschlafzimmer. Mit schwedenofen und 3 Balkonen.
Stayed 3 nights in Jul 2021
Response from Philipp K. on Aug 3, 2021
Vielen Dank für Ihre netten Worte und die gute Bewertung. Alles Gute und veiel Grüsse Philipp Klos

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Philipp K. on Jul 24, 2021
Vielen Dank. Grüsse Philipp Klos

8/10 Good

Marisa

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Mar 2021
Response from Philipp K. on Apr 29, 2021
Thank you.

10/10 Excellent

Gérard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Philipp K. on Mar 11, 2020
Thank you ver ymuch for your 10 points out of 10 rating. We are always very happy to see our clients enjoying their stay in beautiful Zermatt.

10/10 Excellent

Lai Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
車站步行至酒店10分鐘，非常方便，清潔，寧靜，寛敞，環境一流，下次都會入住
Stayed 3 nights in May 2019
Response from Marleen on Jun 2, 2019
Dear guest, thank you for your review. We are happy you liked to stay with us and looking forward to host you again soon.

10/10 Excellent

Michael, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
herrlicher Wanderurlaub

8/10 Good

ji youn, 한국

Liked: Cleanliness, property conditions & facilities, room comfort
깔끔한 아파츠먼트
체르마트역에서 도보로 15분정도 가야합니다 수네가 쪽 스키장으로 올라가는 기차역까진 10분. 깨끗하고 가격에 비해 방이 크진 않아요 우리나라 1.5룸 정도..다양한 식기와 식기세척기 전자렌지등이 있어 음식해먹기 좋아요

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Oddvar, Stavanger

Liked: Cleanliness, staff & service, property conditions & facilities
Casa Della Luce
Flott hotell. Leiligheten godt innredet. Eneste problemet var sengen som knirket noe fryktelig. Våknet hver gang en av oss snudde oss i sengen.