Get an overview of this hotelFamily-friendly hotel with 3 restaurants and full-service spa

Popular property highlights

Breakfast included
Free WiFi
Indoor pool
Babysitting or childcare (surcharge)
Multilingual staff

This family-friendly Zermatt hotel is located in the mountains, just steps from Matterhorn Museum and Mountaineers Cemetery.

Location

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness center, and a spa tub.

All 77 individually furnished rooms feature free WiFi and 24-hour room service. Guests will also find TVs, minibars, and coffee makers.

Room Amenities

Grand Hotel Zermatterhof

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Hotel Zermatterhof features an indoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 400 square feet (37 square meters) include conference space. This luxury hotel also offers a fitness center, a sauna, and spa services. A train station pick-up service and a train station drop-off service are complimentary for guests.

Grand Hotel Zermatterhof has designated areas for smoking.

  • Babysitting or childcare (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 77 
  • Number of floors - 5 
  • Number of bars/lounges - 2 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Fitness facilities 
  • Full-service spa 
  • Free train station drop-off 
  • Tours/ticket assistance 
  • Free WiFi 
  • Designated smoking areas 
  • Computer station 
  • Spa treatment room(s) 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Free train station pickup 
  • Conference space size (meters) - 37 
  • Number of meeting rooms - 4 
  • Area shuttle (surcharge) 
  • Number of restaurants - 3 
  • Conference space size (feet) - 400 
  • Sauna 
  • Ski storage 
  • Ski passes available 
  • Number of buildings/towers - 1 
  • Spa services on site 
  • Spa tub 
  • Steam room 
  • Indoor pool 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Free newspaper 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Hair dryer 
  • Slippers 
  • Shower/tub combination 
  • In-room childcare (surcharge) 
  • Desk 
  • Television 
  • In-room safe 
  • HDTV 
  • Free WiFi 
  • Room service (24 hours) 
  • Individually furnished 
  • Connecting/adjoining rooms available 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 
  • Heating 

Where to Eat

Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in regional cuisine and serves dinner only. Reservations are required.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Sledding nearby 
  • Rock climbing nearby 

Spa Services

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 
  • Number of treatment rooms 5 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Body treatments 
  • Facial treatments 

Hotel Policies

Check-in

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets allowed for an extra charge of CHF 35 per pet, per day
  • Dogs only

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

Union Pay

24-hour check-in

No rollaway/extra beds available

Fees

You'll be asked to pay the following charges at the property:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 310
  • New Year's Eve (31 December) Gala Dinner per child: CHF 155 (from 9 to 12 years old)
  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 35 per pet, per day
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • Grand Hotel Zermatterhof is listed in the 2015 Condé Nast Traveler Hot List.
  • The property is a member of Preferred Hotels & Resorts.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.


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