Get an overview of this hotelFamily-friendly Zermatt hotel in City Centre with 3 restaurants

Popular property highlights

Free breakfast
Pets allowed
Free WiFi
Swimming pool


This family-friendly Zermatt hotel is located in the mountains, just steps from Matterhorn Museum and Mountaineers Cemetery.

Hotel Features

Along with 3 restaurants, this hotel has a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas, and free train station pick-up are also provided. Other amenities include 2 bars/lounges, a fitness center, and a spa tub.

Room Amenities

All 77 individually furnished rooms feature free WiFi and 24-hour room service. Guests will also find TVs, minibars, and coffee makers.

Grand Hotel Zermatterhof

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Grand Hotel Zermatterhof features an indoor pool and a spa tub. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 400 square feet (37 square meters) include conference space. This luxury hotel also offers a fitness center, a sauna, and spa services. A train station pick-up service and a train station drop-off service are complimentary for guests.

Grand Hotel Zermatterhof has designated areas for smoking.

  • Ski passes available 
  • Elevator/lift 
  • Number of bars/lounges - 2 
  • Fitness facilities 
  • Free train station drop-off 
  • Full-service spa 
  • Indoor pool 
  • 24-hour front desk 
  • Free breakfast 
  • Conference space 
  • Spa treatment room(s) 
  • Tours/ticket assistance 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Steam room 
  • Sauna 
  • Babysitting or childcare (surcharge) 
  • Computer station 
  • Safe-deposit box at front desk 
  • Conference space size (meters) - 37 
  • Number of meeting rooms - 4 
  • Area shuttle (surcharge) 
  • Spa services on site 
  • Terrace 
  • Ski storage 
  • Luggage storage 
  • Number of restaurants - 3 
  • Concierge services 
  • Conference space size (feet) - 400 
  • Designated smoking areas 
  • Free train station pickup 
  • Spa tub 
  • Total number of rooms - 77 
  • Number of floors - 5 
  • Arcade/game room 
  • Number of buildings/towers - 1 
  • Wedding services 
  • Garden 
  • Multilingual staff 
  • Fireplace in lobby 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Free newspaper 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Hair dryer 
  • Slippers 
  • Shower/tub combination 
  • In-room childcare (surcharge) 
  • Desk 
  • In-room safe 
  • Television 
  • HDTV 
  • Free WiFi 
  • Room service (24 hours) 
  • Individually furnished 
  • Connecting/adjoining rooms available 
  • Heating 

Where to Eat

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Gourmet Prato Borni - Overlooking the garden, this fine-dining restaurant specializes in regional cuisine and serves dinner only. Reservations are required.

Brasserie Lusi - Overlooking the garden, this brasserie specializes in international cuisine and serves lunch and dinner. A children's menu is available. Reservations are required. Open daily.

Saycheese! - This theme restaurant specializes in fondue and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby 
  • Snowboarding nearby 
  • Bicycle rentals nearby 
  • Golfing nearby 
  • Ski lessons available nearby 
  • Rock climbing nearby 
  • Mountain biking nearby 
  • Ski equipment rental shops nearby 
  • Hiking/biking trails nearby 
  • Snowshoeing nearby 
  • Downhill skiing nearby 

Spa Services

Vita borni has 5 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

  • Number of treatment rooms 5 
  • Manicures and pedicures 
  • Body wraps 
  • Body treatments 
  • Body scrubs 
  • Facial treatments 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Hot stone massage 
  • Swedish massage 
  • Steam room in spa 
  • Reflexology 
  • Sports massage 

Hotel Policies


Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the property using the information on the reservation confirmation received after booking.


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.


  • Pets allowed for an extra charge of CHF 35 per pet, per day
  • Dogs only

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
No rollaway/extra beds available
Union Pay
24-hour check-in


You'll be asked to pay the following charges at the property:
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 310
  • New Year's Eve (31 December) Gala Dinner per child: CHF 155 (from 9 to 12 years old)
  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 35 per pet, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Grand Hotel Zermatterhof
  • Grand Zermatterhof
  • Zermatterhof Grand Hotel
  • Grand Hotel Zermatt

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Awards & Affiliations

  • Grand Hotel Zermatterhof is listed in the 2015 Condé Nast Traveler Hot List.
  • The property is a member of Preferred Hotels & Resorts.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 star Superior and is displayed on this page as 5.0 stars.

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