Get an overview of this hotelFamily-friendly hotel with 2 restaurants and full-service spa


This family-friendly Lens hotel is located in the mountains, within 1 mi (2 km) of Golf Club Crans-sur-Sierre and Montana - Cry d'Er Gondola. Violettes Express Gondola and Miniature Train Museum are also within 3 mi (5 km).

Hotel Features

2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include an outdoor pool, a health club, and a bar/lounge.

Room Amenities

All 15 rooms boast jetted tubs and offer free WiFi and flat-screen TVs. Guests will also find minibars, room service, and separate bathtubs and showers.

Hostellerie du Pas de L'Ours Relais et Chateaux

41, Rue du pas de l'Ours Crans Montana Lens VS 3963

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hostellerie du Pas de L'Ours Relais et Chateaux features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wireless Internet access.

This 4.5-star property offers access to a business center and a meeting room. This luxury hotel also offers a health club, a spa tub, and a sauna. Complimentary self parking is available on site.

Hostellerie du Pas de L'Ours Relais et Chateaux is a smoke-free property.

  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Total number of rooms - 15 
  • Safe-deposit box at front desk 
  • Babysitting or childcare 
  • Number of floors - 3 
  • Barbecue grill(s) 
  • Business center 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Fitness facilities 
  • Front desk (limited hours) 
  • Full-service spa 
  • Tours/ticket assistance 
  • Free WiFi 
  • Turkish bath/Hammam 
  • Indoor pool 
  • Outdoor pool 
  • Health club 
  • Ski storage 
  • Laundry facilities 
  • Gift shops or newsstand 
  • Spa treatment room(s) 
  • One meeting room 
  • Multilingual staff 
  • Garden 
  • Terrace 
  • Poolside bar 
  • Porter/bellhop 
  • Luggage storage 
  • Free self parking 
  • Free area shuttle 
  • Number of restaurants - 2 
  • Sauna 
  • Smoke-free property 
  • Spa services on site 
  • Spa tub 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Indoor pool  
  • Free Wi-Fi  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking

Room Amenities

  • Premium TV channels 
  • Room service 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Turndown service 
  • Designer toiletries 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Separate bathtub and shower 
  • Jetted bathtub 
  • In-room childcare (surcharge) 
  • Iron/ironing board (on request) 
  • In-room safe 
  • Desk 
  • Blackout drapes/curtains 
  • Flat-panel TV 
  • Free WiFi 
  • Free cribs/infant beds 

Where to Eat

Guests are offered a complimentary continental breakfast.

L Ours - Overlooking the pool and garden, this fine-dining restaurant specializes in French cuisine.

Bistrot Des Ours - This bistro specializes in Mediterranean cuisine and serves lunch, dinner, and light fare. Open daily.

Room service is available.

Nearby Things to Do

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Parasailing nearby 
  • Ski lessons available nearby 
  • Golf lessons available nearby 
  • Ski equipment rentals on site 

Spa Services

L Alpage has 5 treatment rooms including rooms for couples. Services include massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy.

  • Sauna in spa 
  • Spa tub in spa 
  • Massages 
  • Number of treatment rooms 5 
  • Couples treatment rooms 
  • Hydrotherapy treatments 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • In-room accessibility 

Hotel Policies


Check-in time ends at 11 PM

Minimum check-in age is 18

Check-in time starts at 2:30 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 150 per night.
  • Free cribs (infant beds)!


  • Pets allowed for an extra charge of CHF 25 per pet, per night
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Minimum Spring Break check-in age is 18 years old.


You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 11 years old.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 150 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Hostellerie Pas L'Ours Relais Chateaux Hotel
  • Hostellerie Pas L'Ours Relais Chateaux Hotel Lens
  • Hostellerie Pas L'Ours Relais Chateaux Lens
  • Hostellerie Pas L'Ours Relais Chateaux

We should mention

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Awards & Affiliations

  • The property is a member of Relais & Chateaux.

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