Get an overview of this hotelMountain hotel with 2 restaurants


Located near the slopes, this Zermatt hotel is in the mountains and within 1 mi (2 km) of Gornergrat Station, Zermatt-Furi Gondola, and Matterhorn Museum. St. Mauritius Church and Mountaineers Cemetery are also within 10 minutes.

Hotel Features

Hotel Ambassador Zermatt guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy an indoor pool and a sauna.

Room Amenities

All 84 rooms offer thoughtful touches like pillow menus and bathrobes, as well as comforts such as pillowtop beds and premium bedding. Free WiFi and balconies or patios are standard, as are flat-screen TVs with cable channels.

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Hotel Ambassador Zermatt

Spissstrasse 10 Zermatt VS 3920

Hotel Amenities

Hotel Amenities

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the indoor swimming pool. Hotel Ambassador Zermatt helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Dining is available at one of the hotel's 2 restaurants. Guests can enjoy a complimentary breakfast. A computer station is located on site and high-speed wireless Internet access is complimentary.

Hotel Ambassador Zermatt is a smoke-free property.

  • Fireplace in lobby 
  • Total number of rooms - 84 
  • Number of buildings/towers - 3 
  • 24-hour front desk 
  • Bar/lounge 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Express check-in 
  • Express check-out 
  • Tours/ticket assistance 
  • Free WiFi 
  • Computer station 
  • Multilingual staff 
  • Porter/bellhop 
  • Luggage storage 
  • Year Built 1978 
  • Number of restaurants - 2 
  • Free train station pickup 
  • Pool sun loungers 
  • Sauna 
  • Ski storage 
  • Ski passes available 
  • Smoke-free property 
  • Spa tub 
  • Indoor pool 
  • Television in common areas 
  • Free use of nearby fitness center 

Family Friendly Amenities

  • Family Hotel  
  • Indoor pool  
  • Free Wi-Fi  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Private bathroom 
  • Hypo-allergenic bedding available 
  • Premium bedding 
  • Balcony or patio 
  • Access via exterior corridors 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • In-room safe 
  • Desk 
  • Blackout drapes/curtains 
  • Cable TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Room service (limited hours) 
  • Cribs/infant beds (surcharge) 
  • Pillowtop mattress 
  • Pillow menu 

Where to Eat

A complimentary breakfast is offered.

Chi-Ba-Bou - Overlooking the garden, this restaurant specializes in fondue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Dining Room - This restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Nearby Things to Do

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Parasailing nearby 
  • Ski lessons available nearby 
  • Golf lessons available nearby 
  • Ski equipment rentals on site 
  • Sledding nearby 
  • Snow tubing nearby 

Spa Services

  • Sauna in spa 
  • Spa tub in spa 

Hotel Policies


Check-in time starts at 4 PM

Check-in time ends at 11 PM

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.


Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available for CHF 50 per night.


  • Pets allowed for an extra charge of CHF 15.00 per pet
  • Dogs and cats only
  • 1 per room

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Service animals exempt from fees/restrictions

No rollaway/extra beds available

Noise-free rooms not guaranteed


You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests up to 16 years old.
The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 15.00 per pet
  • Crib (infant bed) fee: CHF 50 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Ambassador Hotel Zermatt
  • Ambassador Zermatt
  • Ambassador Zermatt Hotel
  • Hotel Ambassador Zermatt
  • Zermatt Ambassador Hotel

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.