Ratings based on 81 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by Kelvin from London

Wonderful hotel

Posted Apr 12, 2016 on Hotels
It was our first time skiing in Zermatt and the hotel staff were great. Really helped out with everything from ski hire to restaurants. Super friendly, and a great breakfast!
5 out of 5
by A verified traveler

Mycket bra skidhotell

Posted Mar 30, 2016 on Hotels
Hotellet låg väldigt nära tågstationen. Hotellets lobby och rummet kändes nyrenoverat väldigt smidigt med skidförvaring i källaren dit man kunde ta hissen. Pool och bastu var väldigt fräscht men det saknades ett riktigt omklädningsrum när vi skulle byta om där sista dagen. Det enda sämre egenskaperna var sängarna som var väldigt hårda och rummet var väldigt varmt.
5 out of 5
by Daniel from Lufingen

Tiptop und empfehlenswert

Posted Mar 8, 2016 on Hotels
Gutes Frühstück
4 out of 5
by A verified traveler

Very nice hotel close to train station

Posted Feb 23, 2016
We were really happy with this hotel choice - hotel was very nicely decorated, and our room was perfect for our family of 5. Super helpful that it was so close to the train station and the staff was very friendly and helpful! Would recommend this hotel for families for sure!
Comment from Hotel Management
Feb 25, 2016 by Pascal Küttel Manager Hotel Ambassador, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards
4 out of 5
by DULRAE from 대한민국

만족이요

Posted Jan 25, 2016 on Hotels
마테호른뷰였는데 발코니에서 잘보여서 계속 보고있었네요 방크기도 괜찮고 깨끗했어요 아쉬운건 커피포트가 없는것... 기차역에서 5분정도거리? 가깝고 찾기쉬워요
Comment from Hotel Management
Feb 25, 2016 by Pascal Streib, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards Pascal Küttel Manager Hotel Ambassador
5 out of 5
by Ronald from Hamilton Ontario Canada

Excellent hotel and location

Posted Jan 17, 2016 on Hotels
Beautiful modern hotel. Rooms are spacious with modern bathrooms. Beds are extremely comfortable. Bedding was very warm and comfortable in winter season. Pool, sauna, with outstanding complementary breakfast are in lower level. Bar and restaurant on main level. Ski storage and ski rentals in lower level was very convenient. Hotel staff "Diego" working in ski storage was extremely helpful. His help with rentals, ski tune ups, and mountain information was much appreciated. He went above his duties to ensure our ski plans were met. Hotel had their own electric shuttle taxi. Hotel right across from train station, very convenient since train is the only way into Zermatt. 100 meters from Gornergrat train for one ski hill and 300 meters to Sunnegga ski lifts.
Comment from Hotel Management
Feb 26, 2016 by Pascal Streib, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards Pascal Küttel Manager Hotel Ambassador
5 out of 5
by Paul from Chicago

Great hotel in a picture perfect town

Posted Jan 3, 2016 on Hotels
Great location, next to train station and town. One thing no one tells you about Zermatt is that cars are not allowed. You must leave your car in the town of Tesch and train in. Hotels.com, this should be in your write up. Nice bar and great breakfast buffet. Staff was very freindly and helpful.
Comment from Hotel Management
Feb 25, 2016 by Pascal Streib, Hotel Management
Dear guest, It was a pleasure having you at our hotel and we were delighted to read your estimated commentary concerning your visit in Zermatt. Thank you very much! Looking forward welcoming you sometime again in Zermatt! Best regards Pascal Küttel Manager Hotel Ambassador
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2016 on Hotels
2 out of 5
by A verified traveler

A ce prix on espérerait un sourire à l'accueil...

Posted Dec 24, 2015 on Hotels
Chambre familiale très confortable, piscine et spa très agréable, mais petit déjeuner en sous-sol déprimant, et accueil réception inexistant, dommage à ce tarif!
Comment from Hotel Management
Feb 25, 2016 by Pascal Streib, Hotel Management
Cher Client, C’est avec grand plaisir que nous avons pris note de votre commentaire dont nous vous remercions infiniment. Nous sommes heureux que vous avez passé un bon séjour à Zermatt et nous nous réjouissons de vous accueillir une prochaine fois. Meilleures salutations de Zermatt, P. Küttel Directeur Hotel Ambassador Zermatt
3 out of 5
by A verified traveler from HONG KONG

鄰近火車站, 房間頗大, 價格相宜。

Posted Nov 11, 2015
Pros: 地點, 價格
鄰近ZERMATT火車站, 步行只需3-5分鐘, 火車站及商店大街就在旁邊。房間頗大, 有露台, 但景觀只屬一般。價格相宜。