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Get an overview of this hotelFamily-friendly ski hotel with a restaurant


Conveniently located near the ski slopes, this Zermatt hotel is within a 10-minute walk of Mountaineers Cemetery, Zermatt-Furi Gondola, and Zermatt - Furi. Matterhorn Museum and St. Mauritius Church are also within 5 minutes.

Hotel Features

After a day on the slopes, return to Hotel Bristol to dine at the restaurant, drink at the bar/lounge, or relax in a steam room.

Room Amenities

All 44 rooms feature thoughtful touches like bathrobes and slippers, along with free WiFi and balconies. Other amenities available to guests include TVs, hair dryers, and safes.

Hotel Amenities

Hotel Amenities

Hotel Bristol helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast. A computer station is located on site and high-speed wireless Internet access is complimentary.

Hotel Bristol is a smoke-free property.

  • Arcade/game room 
  • Total number of rooms - 44 
  • Number of floors - 5 
  • Bar/lounge 
  • Free newspapers in lobby 
  • Free breakfast 
  • Dry cleaning/laundry service 
  • Computer station 
  • Tours/ticket assistance 
  • Elevator/lift 
  • Library 
  • Garden 
  • Terrace 
  • Luggage storage 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Free train station pickup 
  • 24-hour business center 
  • Conference space size (feet) - 35 
  • Conference space size (meters) - 3 
  • Sauna 
  • Ski passes available 
  • Ski storage 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Steam room 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Bathtub or shower 
  • Balcony 
  • Phone 
  • Private bathroom 
  • Bathrobes 
  • Hair dryer 
  • Slippers 
  • Desk 
  • In-room safe 
  • Television 
  • Rollaway/extra beds (surcharge) 
  • Free cribs/infant beds 
  • Free WiFi 

Where to Eat

Guests are offered a complimentary buffet breakfast.

Onsite venue - This restaurant serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open select days.

Nearby Things to Do

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing nearby 
  • Ski equipment rentals on site 

Hotel Policies


Check-in time starts at 3 PM

Check-in time ends at 11 PM

Special check-in instructions:


Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 50-80 per night.
  • Free cribs (infant beds)!


  • Pets allowed for an extra charge of CHF 10.00 per pet, per night
  • Dogs only

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.


You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 10.00 per pet, per night
  • Rollaway bed fee: CHF 50-80 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
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nice hotel close to station, downtown, and lift

5 out of 5
by from Paris, France
Posted Feb 10, 2017
My wife and I love its interior design, staff, spa and room. Especially, the owner is always welcoming everyone in the cafeteria in the morning or in the lobby. He introduce his family in the screen board and welcoming people with warm heart.
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5 out of 5
Posted Aug 8, 2016
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Awesome !!

5 out of 5
by from Alberta Canada
Posted Jul 22, 2016
Pros: Staff was English speaking - this is a family owned Hotel so they take a lot of pride in making their guest stay great.
Location: Great Location - near the main street, grocery store and restaurants.
We had the rooms on the fifth floor - facing the Matterhorn which were great. Unfortunately the weather was cloudy so only seen the Matterhorn for a few minutes each of the 2 days we were there. Huge breakfast is included with the room rate which was a bonus for sure.
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Good access to sites

3 out of 5
by from san francisco
Posted Jul 9, 2016
Pros: Good sized bathroom; staff always to help
Cons: Elevator access to floors
Location: Close to museum, restaurants
Layout of hotel was a bit strange. Entry could have been made more handicapped friendly. Room was spacious enough. Breakfast buffet was well though out.modern. Good sized bathroom
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5 out of 5
Posted May 30, 2016
Staff very helpful and friendly. Loved Zermatt but did not see the Matterhorn because of weather. 😒
Comment from Hotel Management
Jun 5, 2016 by Julie
Thank you very much for this positive feebdack! Its been quite bad weather this month :(
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Nice hotel, close to many recommended restaurants

4 out of 5
by from Washington, DC
Posted Mar 1, 2016
Pros: Extremely courteous, friendly and willing to help, English, French and German speaking manager and staff.
Generous three star breakfast buffet. Ski bus to all lifts in front of the hotel. Hotel shuttle for transfers to/from railway station. Occasionally, noise late at night, made by guests at the bar/Jacuzzi/sauna on the first floor.
Comment from Hotel Management
Mar 21, 2016 by Reception
Thank you very much for your good feedback. We are glad hear that you were happy with our service and breakfast buffet.
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Adorable, family-owned, centrally located chalet

4 out of 5
by from Washington, DC
Posted Feb 24, 2016
Pros: Daily European breakfast included; free shuttle to/from the train station; easy access to the cable car; private reservations for sauna and hot tub.
Cons: Bed was soft and comfortable, but it consisted of two separate mattresses, which created a crevice down the middle. It was like sleeping in two beds.
Visiting as a couple, the Hotel Bristol was an excellent starting point for our two nights of skiing and dining in Zermatt. The staff at this family-owned establishment was wonderfully accommodating, helping us learn the lay of the land (it was our first time in Switzerland) and guiding us on ski equipment rentals, the local shuttles, and recommended restaurants and shops nearby. We got a free upgrade to a larger room with a balcony overlooking the town center. The lobby is cozy and welcoming for apres-ski cocktails and snacks, and we were most pleased by the fact that we could reserve the sauna and hot tub for our private use in hour-long blocks -- especially useful for relaxing in the early evening after a day on the slops but before a night out on the town. Guests get a 20% discount from the Slalom Sport ski shop downstairs, where the staff got us geared up in less than 10 minutes, and we were able to buy our lift passes at hotel reception and have the charge billed directly to our room. The hotel is conveniently located along the green ski bus route -- the bus picks up just over the bridge (about half a block away) and is only one stop from the foot of the Matterhorn Express cable car -- or a short eight-minute walk.
Comment from Hotel Management
Mar 13, 2016 by reception
We thank you very much for your great feedback. We are glad to hear that you enjoyed your stay and that you were happy with almost everything. We are usually able to cover that gap in the middle of the two mattresses with an extra layer over the mattresses. Whenever you come back, what we really hope, we will definitly find a solution for that problem.
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Mountain Views

5 out of 5
by from Lima, Peru
Posted Oct 7, 2015
Pros: Cleanliness, location, views and staff.
Location: Skiing, hiking, and relaxation.
The Hotel Bristol is about a 10 minute walk from the train station. The hotel is modern with a rustic feel. The staff was helpful and courteous. They even made reservations for us at a hotel outside of town. We slept soundly and could not hear any noise from the streets, even though the hotel is located on a corner. The breakfast was great, and the staff knowledgeable on things to do locally. We would stay here again.
Comment from Hotel Management
Nov 24, 2015 by reception
We thank you very much for your feedback and we are happy to hear that you enjoyed your stay in our hotel.
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Beautiful views from room; very clean

4 out of 5
Posted Sep 16, 2015
Location: Just a few steps away from bridge that has awesome views of Matterhorn
Beautiful views from room; very clean; great breakfast
Comment from Hotel Management
Nov 24, 2015 by reception
Thank you very much for your feedback.
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Matterhorn View

4 out of 5
Posted Sep 12, 2015
Pros: Central and convenient
Cons: Spa out of use, without reduction in price.
View of tis marvellous moutnian from our bedroom. What more could one want.
Comment from Hotel Management
Nov 24, 2015 by reception
Thank you very much for your feedback. The spa was closed for the whole summer season but it is renewed and in use now for the winter season.
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