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Reviews of Hotel Derby

3 out of 5
Hotel Derby
Bahnhofstrasse 22, Zermatt, VS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 199 reviews" "
Rating 8 - Good. 37 out of 199 reviews" "
Rating 6 - Okay. 8 out of 199 reviews" "
Rating 4 - Poor. 2 out of 199 reviews" "
Rating 2 - Terrible. 6 out of 199 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Hotel Derby on Apr 18, 2024
Dear Lisa,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

Hamzah

Stayed 3 nights in Mar 2024
Response from Hotel Derby on Apr 7, 2024
Dear Hamzah,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

DONGSIK

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Derby on Dec 31, 2023
Dear Dongsik,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a healthy and successful new Year.

8/10 Good

Jolene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Derby on Dec 27, 2023
Dear Jolene,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a peaceful Christmas and a healthy 2024.

10/10 Excellent

Nina

Stayed 1 night in Dec 2023
Response from Hotel Derby on Dec 11, 2023
Dear Nina,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a a peaceful Christmas season

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Derby on Dec 11, 2023
Dear BrianThank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a a peaceful Christmas season

10/10 Excellent

Hazel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs
Stayed 2 nights in Oct 2023
Response from Hotel Derby on Oct 29, 2023
Dear Hazel,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

Sue

Stayed 1 night in Oct 2023
Response from Hotel Derby on Oct 11, 2023
Dear Sue,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the Main Street and short walk to train station. Staff were very helpful and rooms are basically new. Balcony was huge and overlooked main street out front.
Stayed 1 night in Oct 2023
Response from Hotel Derby on Oct 7, 2023
Dear Matt,thank you very much for this kind review. It gives us the incentive to continue to do everything for the benefit of our guests. We wish you a good onward journey and enjoy the beautiful autumn.

8/10 Good

Yun-jung

Stayed 2 nights in Sep 2023
Response from Hotel Derby on Oct 6, 2023
Dear Yun-jung,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

8/10 Good

Cheuk Yeung

Traveled with partner
Liked: Cleanliness, staff & service
We had a very pleasant stay in the family room. It is spacious, clean and cozy. The check-in process was fast and convenient.
Stayed 1 night in Sep 2023
Response from Hotel Derby on Oct 3, 2023
Dear Cheuk Yeung,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

Sourish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms with a view of Mt. Matterhorn
It is located at the heart of Zermatt, easily walkable from the train station. We had a room at the first floor with a view of Mt. Matterhorn. The rooms are very comfortable and have room service for food and beverages.
View from the patio of our room.
Stayed 2 nights in Aug 2023
Response from Hotel Derby on Sep 26, 2023
Dear Sourish,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from Hotel Derby on Sep 26, 2023
Dear John, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sweet lady that checked us in suggested we pay the local tax with coins we may need to get rid of - this was so helpful as we had lots of change that we needed to spend and this was the perfect option!! It was also very close to the train station and very walkable!
Stayed 2 nights in Sep 2023
Response from Hotel Derby on Sep 24, 2023
Dear Connie,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunne and colourful autumn.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Extreme friendly staff. Beautiful and clean rooms. Good breakfast
Stayed 1 night in Sep 2023
Response from Hotel Derby on Sep 16, 2023
Dear Werner,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful autumn.

10/10 Excellent

Michael, Santa Rosa

Stayed 3 nights in Sep 2023
Response from Hotel Derby on Oct 3, 2023
Dear Michael,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny and colourful autumn.

10/10 Excellent

Jennifer, Racine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! So convenient to everything!
Stayed 1 night in Sep 2023
Response from Hotel Derby on Sep 8, 2023
Dear Jennifer,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful autumn.

10/10 Excellent

Purvaja

Stayed 1 night in Aug 2023
Response from Hotel Derby on Sep 19, 2023
Dear Purvaja,Thank you for taking the time to post a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful autumn.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Robbers
I was booked for 1 double bed and 1 bunk bed. The guy gave me a room with double bed which was not my room at first place. When after been in the room for couple of minutes, we asked for the bunk bed he said oh i can't open here i give you different room. So we had to move, and bcz of that we left our expensive umbrella in it. When we noticed our umbrella is left in the other room, reception was closed. Waited for the next morning. And guess what umbrella is not found. The lady did say that no one had that room since last night, also she said why the guy gave u that room when it wasn't your. Well robbers around. The receptionist guy or cleaner took our umbrella. It was very good quality and expensive. Overall had very very bad experience in this hotel.
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 31, 2023
Dear Anonymous,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
“9.2 & Superb”? You can’t be serious!
This one is a conundrum. If you look at the pictures on hotels.com and you see the price, and it says “Mountain View” with a little icon of a mountain, and it shows in their photos what a picture of the mountain looks like, you have a pretty good hunch you’ll end up with a room that resembles the photos and will give you a peek at the Matterhorn, since that is THE mountain in the area. When you arrive to what feels like a 70’s era ski lodge room, you and look out the window to an alley and you can see into the Pategonia store across the alley, you feel like you’ve been had. A return to the front desk revealed no other rooms like the one we had were available, but they did have two completely renovated and contemporary rooms that unfortunately included bunk beds that my kids have long-since grown out of. Breakfast was good. The staff was friendly. The “Bellevue” room was a JOKE. Belle meaning “beautiful” vue meaning “view”. Put that together and what do you get?? A clean room where they put lipstick on a pig. They made up the sofa for my girls and as soon as my daughter sat in it, the pillow end (where the couch seat is) collapsed and she fell to the floor. This revealed they had not assembled the bed properly. The shower head came alive. Turn on the water and it could not be contained in any one position. It was like a cobra tossing too and fro. The decor was easily 40 years old. Brown shag carpeting too. A complete miss for a room that cost $433 USD. 9.2 Superb?
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 22, 2023
Dear Mr Anonymous,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Really nice hotel on the high street but rooms are still quiet. Well appointed rooms, very clean and modern feel. Definetley go there again..
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 14, 2023
Dear Alan,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Kang, yorba linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility and nice hospitalities at the front.
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 10, 2023
Dear Kang,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Roy, Chattanooga

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Management was very kind and flexible in changing my reservation for a day later without charge (airport delay). The hotel was very cozy, clean, and modern. The natural pine scent from the wood on the walls and roof was refreshing. The town is lovely.
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 10, 2023
Dear Roy,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Derby on Aug 10, 2023
Dear Tara,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

SOCORINHA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Derby on Aug 3, 2023
Dear Socorinha,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Winnie, Los Angeles

Stayed 2 nights in Jul 2023
Response from Hotel Derby on Aug 22, 2023
Dear Winnie,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Winnie, Los Angeles

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located and just a few mins walk from the train station. Breakfast was great and the restaurant served good food as well. The staff were very friendly and helpful. We could not be happier with our stay at the Derby. Can't wait to go back!
Stayed 1 night in Jul 2023
Response from Hotel Derby on Aug 1, 2023
Dear Winnie,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny rest of the summer.

10/10 Excellent

Yue

Stayed 1 night in Jul 2023
Response from Hotel Derby on Aug 10, 2023
Dear Yue, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

anne

Stayed 1 night in Jun 2023
Response from Hotel Derby on Jul 9, 2023
Dear Anne,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

Jose, Suwanee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Derby on Jun 14, 2023
Dear Jose, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 2 nights in Jun 2023
Response from Hotel Derby on Jun 15, 2023
Dear Manny, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

Gracie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms have been recently renovated and are beautifully done. We thoroughly enjoyed the room. The restaurant should be doing the same. We took advantage of the free breakfast and it was poorly set up, too crowded and for some odd reason, you weren’t allowed to sit at some tables in the exact same area as other tables. It just seemed dated, and unappealing This hotel needs a restaurant renovation from staff, menu and design of flow.
Stayed 1 night in Jun 2023
Response from Hotel Derby on Jun 13, 2023
Dear Gracie,Thank you for taking the time to write a review about our hotel. We did a slight remodeling of the restaurant in 2020, when we did the rooms. But we can always improve further. We wish you a sunny summer

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is modern and clean. The staff is friendly and helpful. The beds are comfortable and the room was spacious. We felt very safe here and the breakfast was excellent. It was close to shopping, pharmacy, and restaurants. We would stay here again!
Response from Hotel Derby on Jun 4, 2023
Dear Laura,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a sunny summer.

10/10 Excellent

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay
Stayed 1 night in May 2023
Response from Hotel Derby on May 30, 2023
Dear Vikas, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

xing

Stayed 1 night in May 2023
Response from Hotel Derby on Jun 13, 2023
Dear Xing, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and sunny summer.

10/10 Excellent

Myles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Derby on May 23, 2023
Dear Miles,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

JoAnn

Stayed 2 nights in May 2023
Response from Hotel Derby on May 14, 2023
Dear Jo Ann, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

AI PENG

Stayed 1 night in May 2023
Response from Hotel Derby on May 9, 2023
Dear Ai Peng, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

Hui Guan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Hotel Derby on May 9, 2023
Dear Hui Guan, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

pv

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i’d return to Zermatt just to stay at the Derby Hotel again. beautifully designed rooms and close to train station.
Stayed 1 night in Apr 2023
Response from Hotel Derby on May 3, 2023
Dear PV, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

8/10 Good

Diane, North Walsham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with the fresh smell of pine from the walls. Superb bathroom.
Stayed 1 night in Apr 2023
Response from Hotel Derby on May 1, 2023
Dear Diane,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

Hemant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern newly renovated. On the Main Street and walking distance to railway station
Stayed 3 nights in Apr 2023
Response from Hotel Derby on Apr 24, 2023
Dear Hemant, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime.

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Had to postpone our visit to the hotel by a day due to illness but Kristiane at the hotel generously shifted our non cancel label reservation by a day. Seamless check in, lovely room excellent food and helpful staff
Stayed 1 night in Apr 2023
Response from Hotel Derby on Apr 21, 2023
Dear Clive,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice and colourful springtime

10/10 Excellent

Angelica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful Place to stay! Staff was so friendly and helpful! Breakfast was amazing and the location was perfect. It’s clean, smells new, everything was so comfortable and updated!
Stayed 3 nights in Apr 2023
Response from Hotel Derby on Apr 19, 2023
Dear Angelica, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a colourful springtime

10/10 Excellent

Carlos

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2023
Response from Hotel Derby on Apr 12, 2023
Dear Carlos, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a colourful springtime

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2023
Response from Hotel Derby on Feb 9, 2023
Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a nice weekend.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Derby on Mar 7, 2023
Dear Maria,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a colourful springtime

10/10 Excellent

HALUK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good in Zermatt.
100% Recommended. Best location, best service, best (new) rooms, best breakfast best vibe. This place is so convenient, so comfortable and so welcoming. Special thanks to Christina.
Stayed 8 nights in Dec 2022
Response from Hotel Derby on Jan 8, 2023
Dear Haluk,Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a pleasant year

10/10 Excellent

Emily

Stayed 2 nights in Dec 2022
Response from Hotel Derby on Jan 8, 2023
Dear Emily, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you a pleasant year

2/10 Terrible

Chinthaka

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Receptionist was unprofessional, Paid a city Tax at checkin but she didn’t update the system, furthermore she was dexterous, crafty as gave me an out of use bill ( money note). Whole night stayed without a heating on. It was very warm when we arrived, midnight was really cold. I shouldn’t give any stars at all
Response from Hotel Derby on Jan 5, 2023
Dear Chinthaka, Thank you for taking the time to write a review about our hotel. Only through criticism - positive or negative - we can improve for the benefit of the guest. We wish you happy new Year 2023