Ratings based on 73 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
85% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Welcoming

Posted Oct 14, 2016
Pros: The staff was friendly and our room was very comfortable.
Cons: Had to walk up a hill to get there.
Location: About a 10 minute walk from center of town
We were very pleased with our room and the staff. We had a great view of the Matterhorn just outside of the hotel.
Comment from Hotel Management
Oct 21, 2016 by Olivier Joray - Hotel Manager, Hotel Management
Thank you very much for your kind feedback! Sorry about the uphill walk. Lots of greetings from Zermatt!
5 out of 5
by A verified traveler from Land O Lakes, Florida

Waling distance to train and activities

Posted Sep 30, 2016
Beautiful old hotel. Comfortable beds, very clean, knowledgable staff determined to make visit perfect. Very safe location. Walking distance to train, all activities.
Comment from Hotel Management
Oct 21, 2016 by Olivier Joray - Hotel Manager, Hotel Management
Dear Elisabeth, Thanks for your comments……you make us blush! Lots of greetings from Zermatt!
5 out of 5
by A verified traveler from Canada QC

Excellent séjour

Posted Sep 23, 2016
Nous avons passé 3 jours dans cet hôtel très agréable. La chambre était spacieuse, confortable et très propre, le personnel très sympathique et serviable, le tout à 5 minutes à pied de la gare et du centre. Je recommande à 100% cet hôtel.
Comment from Hotel Management
Oct 23, 2016 by Olivier Joray - Direction, Hotel Management
Cher Serge, Nous sommes heureux d'apprendre que vous avez été très satisfait de votre séjour et vous remercions pour vos gentils commentaires. Meilleures salutations de Zermatt
4 out of 5
by A verified traveler

Kurzaufenthalt

Posted Sep 5, 2016 on Hotels
Das Hotels liegt etwas vom grossen Rummel abgelegen, an einer etwas ruhigeren Lage. Das Zentrum ist dennoch in ca. 5 Minuten Fussmarsch erreichbar. Leider gibt es in den Zimmern keine separate Dusche, man muss in der Badewanne duschen. Sehr freundliches Personal.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Lieber Gast Herzlichen dank für Ihre Bewertung. Es freut uns sehr dass Sie Ihren Aufenthalt bei uns genossen haben und dass Sie uns freundlich fanden. Wir wünschen Ihnen eine schöne Zeit und würden Sie gerne erneut als Gast bei uns willkommen heissen zu dürfen. Freundliche Grüsse - Sabine - Rezeption
5 out of 5
by Pedro from Suisse

Hotel Holiday - Zermatt

Posted Aug 25, 2016 on Hotels
Hôtel charmant, propre, confortable et la gentillesse de la réceptionniste et son savoir faire. L'emplacement de l'hôtel à 5 minutes de la gare. La chambre (Économique), grande, confortable et propre, très bon petit déjeuner.
4 out of 5
by Raphael from Nyon

Pleasantly surprised

Posted Jul 4, 2016 on Hotels
Very happy with the room location with a nice terrace and great view of the Matterhorn. Also pleasantly surprised at the selection for breakfast which we expected to only be a continental breakfast but was much more.
Comment from Hotel Management
Jul 10, 2016 by Laurence, Hotel Management
Thank you very much for your feedback. We are very happy to know that you have enjoyed your stay. We are looking forward to welcoming you some day soon again.
4 out of 5
by Philip from Londoner living in NYC

Posted Mar 2, 2016 on Hotels
The restaurant is a little bit pricey but truly excellent food
4 out of 5
by Sébastien

This traveler left a rating score only Posted Jan 5, 2016 on Hotels
5 out of 5
by A verified traveler

Muy buen hotel

Posted Dec 28, 2015
Muy buen hotel, sólo creo q el desayuno que incluye es muy escaso
5 out of 5
by A verified traveler

不错的住宿

Posted Oct 11, 2015 on Hotels
带阳台,离火车站不算太远