Get an overview of this hotelRiverfront hotel with free breakfast and fitness center

Popular property highlights

Breakfast included
Free WiFi
Laundry facilities
Smoke-free property
Multilingual staff

Location

Situated on a river, this hotel is within a 15-minute walk of St. Mauritius Church, Mountaineers Cemetery, and Matterhorn Museum. Zermatt-Furi Gondola and Gorner Ridge are also within 3 mi (5 km).

Hotel Features

Along with a fitness center, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and express check-in are onsite.

Room Amenities

All rooms are soundproofed and offer free WiFi and hair dryers. Flat-screen TVs, down comforters, and safes are among the other amenities available to guests.

 Guest Highlights

Our Guests Love
  • Friendly, helpful staff
  • Good, quiet location
  • Breakfast
  • Clean guestrooms
  • Overall room comfort

Renovations & Closures

The property is closed between 30 April and 31 May.

Hotel Amenities

Hotel Amenities

A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Zermatt hotel also offers a fitness center, tour/ticket assistance, and multilingual staff. For a surcharge, the property provides a train station pick-up service and a train station drop-off service.

Phoenix is a smoke-free property.

  • Free WiFi 
  • Number of floors - 4 
  • Number of buildings/towers - 1 
  • Total number of rooms - 27 
  • Bar/lounge 
  • Free breakfast 
  • Elevator/lift 
  • Fitness facilities 
  • Front desk (limited hours) 
  • Tours/ticket assistance 
  • Designated smoking areas (fines apply) 
  • Designated smoking areas 
  • Train station drop-off (surcharge) 
  • Express check-in 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Multilingual staff 
  • Garden 
  • Luggage storage 
  • Train station pickup (surcharge) 
  • Year Built 2009 
  • Ski storage 
  • Smoke-free property 
  • Coffee/tea in common areas 
  • Television in common areas 
  • Fireplace in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Soundproofed rooms 
  • Phone 
  • Private bathroom 
  • Hair dryer 
  • Bathtub or shower 
  • In-room safe 
  • Desk 
  • Blackout drapes/curtains 
  • Flat-panel TV 
  • Free WiFi 
  • Down comforter 
  • Connecting/adjoining rooms available 
  • Heating 

Where to Eat

Guests are offered a complimentary buffet breakfast. An additional breakfast (subject to charges) is served daily.

Nearby Things to Do

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby 
  • Downhill skiing nearby 
  • Snowshoeing nearby 
  • Mountain biking nearby 
  • Ski equipment rental shops nearby 
  • Hiking/biking trails nearby 
  • Ski lessons available nearby 

Spa Services

  • Hot stone massage 
  • Sports massage 
  • Massages 

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 7 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 9:30 PM
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation.
Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.
Due to a nearby renovation, guests should expect a high level of noise on weekdays between 8 AM and 6 PM, from June 1 to October 15, 2017. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets allowed for an extra charge of CHF 12 per pet, per night
  • Dogs and cats only

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
No rollaway/extra beds available
No cribs (infant beds) available

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 3 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Pet fee: CHF 12 per pet, per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Phoenix Hotel Zermatt
  • Phoenix Zermatt

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.


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