Disappointing stay, rude reception.
Posted Oct 15, 2016
This hotel could have been lovely, were it not for the women at reception. I am not sure if everyone gets such a poor reception at this hotel or if it is based on the color of your skin; however, as a couple from Hawaii celebrating our honeymoon we received a very cold welcome and each interaction with reception was equally chilly. We are very friendly and well traveled people and after two months in Europe this was the most disappointing hotel experience of all. We had emailed ahead that we were celebrating our honeymoon and they didn't even mention it or offer congratulations. Most notably upon check-out they told us they had to charge our credit card in US currency, which as experienced travelers we know is terrible value. We specifically asked to pay in local currency and the women told us we could not. This was the only hotel on our entire trip that did this. The rate we were charged was higher than what my Expedia confirmation quoted because of this. They were rude and cold the entire time so we just paid it so we could get away from them and had to dispute it with the credit card company later.