Ratings based on 82 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Hawaii

Disappointing stay, rude reception.

Posted Oct 15, 2016
Pros: Clean modern rooms, good breakfast with lovely staff in the dining area.
Cons: The women at reception were awful.
Location: Location is okay, the walk from the train station took 10-15 minutes, partially up hill.
This hotel could have been lovely, were it not for the women at reception. I am not sure if everyone gets such a poor reception at this hotel or if it is based on the color of your skin; however, as a couple from Hawaii celebrating our honeymoon we received a very cold welcome and each interaction with reception was equally chilly. We are very friendly and well traveled people and after two months in Europe this was the most disappointing hotel experience of all. We had emailed ahead that we were celebrating our honeymoon and they didn't even mention it or offer congratulations. Most notably upon check-out they told us they had to charge our credit card in US currency, which as experienced travelers we know is terrible value. We specifically asked to pay in local currency and the women told us we could not. This was the only hotel on our entire trip that did this. The rate we were charged was higher than what my Expedia confirmation quoted because of this. They were rude and cold the entire time so we just paid it so we could get away from them and had to dispute it with the credit card company later.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Modern comfortable hotel

Posted Oct 2, 2016
Pros: Great breakfast with hot and cold food including smoke salmon and an excellent range of fruit and bread. attentive service.
Location: Easy to access from the train station. 8 min Walk.
Very helpful and friendly staff. Rooms are clean and beds comfortable. It is an 8 min walk to the station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to train station (within 10 mins)

Posted Sep 25, 2016
The hotel room is very clean but a little bit small. It's only 10 mins walk to the main train station. Good wifi.
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut USA

Great stay!!

Posted Sep 23, 2016
Had a great stay at the Phoenix with a view of the Matterhorn! We were late to breakfast due to travel but the innkeeper prepared us coffee and crossiants to take to our room which was greatly appreciated. Thanks for a great stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2016
Room is comfort and view is great. But no air condition.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2016
Standing shower area is way too small. Other than that it was a great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Posted Sep 7, 2016
Pros: Location, style
Cons: The rooms located near the breakfast area are loud in the morning.
Location: Matterhorn!!
Check-in was easy, all the of the staff was super friendly. Breakfast was amazing. We should have taken advantage of the hotel shuttle, it would have been cheaper than the expensive e-taxi ride from the train station. It's a quick walk once you know where you're going.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Sep 3, 2016
Super staff, easy walk into the shopping area. Wonderful breakfast- don't miss it
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location, near to town facilities

Posted Aug 8, 2016
Very clean hotel, bigger room than standard , quiet, beautiful location, some of the rooms have mountain view but our was on ground floor with a large terrace, great breakfast with a very professional staff, helpful and friendly reception staff who knew how to respect your privacy too . Will definitely go back! Great value for money!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with wonderful Matterhorn view

Posted Aug 7, 2016
Tasteful hotel, helpful staff, lovely breakfast, short walk to railway station (up and down hill). Would definitely return.