Ratings based on 84 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Tokyo

Posted Jul 17, 2016
山小屋風で、駅からは遠いものの良いホテルです。朝食はとても充実していましたし、レストランの雰囲気もGood. ホテルの部屋からの眺めも抜群でした。
4 out of 5
by A verified traveler

Nice hotel with huge pool

Posted Jun 3, 2016
The hotel was nice and clean. The staff was very helpful. Not all the rooms have air conditioning though so check first. The swimming pool and spa is huge. I find the beds to be hard though.
5 out of 5
by Morgan

This traveler left a rating score only Posted Mar 31, 2016 on Hotels
4 out of 5
by A verified traveler from Connecticut

Great family owned and operated hotel

Posted Feb 25, 2016
Our stay was most pleasant. The hotel is in a great location, the rooms are more than adequate, the staff is most congenial. Each morning the breakfast buffet was enjoyable. The restaurant is wonderful for the evening meal. The bar is a good place to start the evening and end it!
5 out of 5
by A verified traveler

Posted Feb 23, 2016
Beautiful hotel, and the staff bends overbackwards to please you. I highly recommend it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 18, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Feb 8, 2016
Great experience overall, great staff, great hotel and had an amazing time.
5 out of 5
by Olivier from Cambridge, MA

Wonderful. Sleeping on sheep's wool pillows.

Posted Feb 4, 2016 on Hotels
Very traditional Swiss Hotel. Even my great-grandmother already stayed here before WWII. Fantastic family running the hotel, modern and cozy furniture and the blankets and pillows are stuffed with wool from their own herd of sheep. The Wellness area is also good, but the Egyptian theme feels a bit like early 1990s style. Breakfast buffet excellent. Great value. Great memories. A real Swiss Zermatt experience. Only negative is potentially the late night noise from the Paperlapup.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2016 on Hotels
5 out of 5
by A verified traveler from Cambridge, UK

Early season ski weekend

Posted Nov 29, 2015
Pros: Everything, it was great for a weekend and we would have been very happy to stay longer
Location: Good location in Zermatt village, all amenities within walking distance.
Four of us stayed for a ski weekend at the start of the season. All the staff were friendly and helpful, especially on arrival and in the bar and restaurant. The hotel is in a good location and owns the pub opposite which had live music for apres-ski. Really enjoyed the food and comfort of the hotel. Swimming pool was a great help for ski legs. It even snowed overnight in the village after we arrived and the snow was good up on the glacier despite being early in the season.