Posted Oct 14, 2016
We were met at the train station and taken to the hotel, even though it was only a 5 minute walk. It saved the wheels on our bags. We were upgraded to a Junior Suite so there was lots of room. The service from every member of staff was excellent, we couldn't have asked for more. The masseuse, Heidi, was one of the best, so much so that we had two massages each in the three nights we were at the Schlosshotel. The facilities were great. You have to go to the pool. The sauna was a bit too hot for us but then again, we are not ones to sit in the heat for any length of time. Breakfast was ok, slightly repetitive for 3 mornings but we really couldn't complain. The restaurant staff were lovely. Alex, the manager, was great with his advice about when to go up to see the Matterhorn. It was sad to go and we had the first snow of the season to see us off. We were taken back to the station after our stay. We can't recommend this hotel highly enough. The personal service and facilities are one of the best that we have had in any hotel anywhere in the world.