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Get an overview of this hotelFamily-friendly ski hotel with a full-service spa

Location

Located near the slopes, this Zermatt hotel is in the mountains, within a 15-minute walk of Gornergrat Station and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and skiing lessons. Matterhorn Museum and St. Mauritius Church are also within 5 minutes.

Hotel Features

The Pollux guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy a spa tub and a full-service spa.

Room Amenities

All 35 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with digital channels. Guests will also find balconies, sitting areas, and minibars.

Hotel Amenities

Hotel Amenities

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar or mingle with other revelers at the onsite nightclub.

Dining is available at one of the hotel's 2 restaurants. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary high-speed wireless Internet access.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 35 
  • Babysitting or childcare 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Free breakfast 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Tours/ticket assistance 
  • Free WiFi 
  • One meeting room 
  • Multilingual staff 
  • Nightclub 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Year Built 1978 
  • Number of restaurants - 2 
  • Ski passes available 
  • Ski storage 
  • Spa tub 
  • Steam room 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Balcony 
  • Separate sitting area 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Desk 
  • Digital TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Free cribs/infant beds 

Where to Eat

Guests are offered a complimentary buffet breakfast each morning.

Restaurant Pinte - This restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Chami Bar Fire Place - This bar serves light fare only.

Disco T-Bar - Onsite bar.

Nearby Things to Do

Recreational amenities at the hotel include a spa tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 
  • Sledding nearby 
  • Game viewing nearby 
  • Rock climbing nearby 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

  • Sauna in spa 
  • Spa tub in spa 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at 11:30 PM

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 11 AM

Payment types

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 6-12 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.


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