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Get an overview of this hotelFamily-friendly ski hotel with a full-service spa

Location

Located near the slopes, this Zermatt hotel is in the mountains, within a 15-minute walk of Gornergrat Station and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and skiing lessons. Matterhorn Museum and St. Mauritius Church are also within 5 minutes.

Hotel Features

The Pollux guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy a spa tub and a full-service spa.

Room Amenities

All 35 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, sitting areas, and minibars.

Hotel Amenities

Hotel Amenities

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. The Pollux helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar or mingle with other revelers at the onsite nightclub.

Dining is available at one of the hotel's 2 restaurants. A complimentary breakfast is offered each morning. High-speed wireless Internet access is complimentary.

  • 24-hour front desk 
  • Arcade/game room 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Free breakfast 
  • Free WiFi 
  • Full-service spa 
  • Garden 
  • Luggage storage 
  • Multilingual staff 
  • Nightclub 
  • Number of restaurants - 2 
  • One meeting room 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Ski passes available 
  • Ski storage 
  • Spa tub 
  • Steam room 
  • Television in lobby 
  • Terrace 
  • Total number of rooms - 35 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Year Built 1978 
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Family Friendly Amenities

  • Arcade/game room  
  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  

Room Amenities

  • Balcony 
  • Bathrobes 
  • Free newspaper 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Digital TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Minibar 
  • Phone 
  • Private bathroom 
  • Separate sitting area 
  • Slippers 
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Where to Eat

Guests are offered a complimentary buffet breakfast each morning.

Restaurant Pinte - This restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Chami Bar Fire Place - This bar serves light fare only.

Disco T-Bar - Onsite bar.

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Nearby Things to Do

Recreational amenities at the hotel include a spa tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Check-out

Check-out time is 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 2 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

No pets or service animals allowed

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Fees

You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 6-12 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

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