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Get an overview of this hotelFamily-friendly ski hotel with a full-service spa


Located near the slopes, this Zermatt hotel is in the mountains, within a 15-minute walk of Gornergrat Station and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and skiing lessons. Matterhorn Museum and St. Mauritius Church are also within 5 minutes.

Hotel Features

The Pollux guests can head out to the slopes, sip drinks at the bar/lounge, and enjoy a spa tub and a full-service spa.

Room Amenities

All 35 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with digital channels. Other amenities available to guests include balconies, sitting areas, and minibars.

Hotel Amenities

Hotel Amenities

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the spa tub. The Pollux helps provide the perfect ski vacation with ski storage and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar or mingle with other revelers at the onsite nightclub.

Dining is available at one of the hotel's 2 restaurants. A complimentary breakfast is offered each morning. High-speed wireless Internet access is complimentary.

  • 24-hour front desk 
  • Babysitting or childcare (surcharge) 
  • Arcade/game room 
  • Total number of rooms - 35 
  • Bar/lounge 
  • Business center 
  • Free newspapers in lobby 
  • Free breakfast 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Full-service spa 
  • Turkish bath/Hammam 
  • Tours/ticket assistance 
  • Free WiFi 
  • One meeting room 
  • Multilingual staff 
  • Nightclub 
  • Garden 
  • Terrace 
  • Porter/bellhop 
  • Luggage storage 
  • Safe-deposit box at front desk 
  • Year Built 1978 
  • Number of restaurants - 2 
  • Ski passes available 
  • Ski storage 
  • Spa tub 
  • Steam room 
  • Television in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Separate sitting area 
  • Balcony 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • In-room childcare (surcharge) 
  • Iron/ironing board (on request) 
  • Desk 
  • In-room safe 
  • Digital TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Free cribs/infant beds 

Where to Eat

Guests are offered a complimentary buffet breakfast each morning.

Restaurant Pinte - This restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Chami Bar Fire Place - This bar serves light fare only.

Disco T-Bar - Onsite bar.

Nearby Things to Do

Recreational amenities at the hotel include a spa tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Snowboarding nearby 
  • Snowshoeing nearby 
  • Hiking/biking trails nearby 
  • Mountain biking nearby 
  • Bicycle rentals nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 
  • Sledding nearby 
  • Game viewing nearby 
  • Rock climbing nearby 

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

  • Sauna in spa 
  • Spa tub in spa 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at midnight


Check-out time is 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 2 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

24-hour check-in

No pets or service animals allowed


You'll be asked to pay the following charges at the hotel:
  • A tax is imposed by the city: CHF 2.50 per person, per night for adults; CHF 1.25 per night for guests aged 6-12 years old. This tax does not apply to children under 6 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

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