Get an overview of this hotelFamily-friendly ski hotel with a ski shuttle

Popular property highlights

Breakfast included
Free WiFi
Business center
Babysitting or childcare (surcharge)
24-hour front desk

Location

Located near the slopes, this City Centre hotel is in the mountains, within a 15-minute walk of Matterhorn Museum and Zermatt-Furi Gondola, and close to winter sports such as cross-country skiing and skiing lessons. St. Mauritius Church and Mountaineers Cemetery are also within 5 minutes.

Hotel Features

Jump on the free ski shuttle for a day on the slopes before returning to The Pollux for a drink at the bar/lounge and comforts including a spa tub and a steam room.

Room Amenities

All 35 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with digital channels. Guests will also find balconies, sitting areas, and minibars.

Hotel Amenities

Hotel Amenities

Relax in the spa tub after a day on the slopes or enjoy the use of a steam room. For a free ride to the slopes, hop on the mountain hotel's complimentary ski shuttle. Conveniences like ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

Dining is available at one of the hotel's 2 restaurants. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

  • Bar/lounge 
  • Free ski shuttle 
  • Ski passes available 
  • Elevator/lift 
  • 24-hour front desk 
  • Business center 
  • Free breakfast 
  • Turkish bath/Hammam 
  • Porter/bellhop 
  • Tours/ticket assistance 
  • Year Built 1978 
  • Dry cleaning/laundry service 
  • Free WiFi 
  • Steam room 
  • Babysitting or childcare (surcharge) 
  • Safe-deposit box at front desk 
  • Spa services on site 
  • Terrace 
  • Ski storage 
  • Luggage storage 
  • Number of restaurants - 2 
  • Concierge services 
  • Spa tub 
  • Total number of rooms - 35 
  • Television in common areas 
  • One meeting room 
  • Arcade/game room 
  • Garden 
  • Multilingual staff 
  • Fireplace in lobby 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Arcade/game room  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available 
  • Balcony 
  • Separate sitting area 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower only 
  • In-room childcare (surcharge) 
  • In-room safe 
  • Iron/ironing board (on request) 
  • Desk 
  • Digital TV service 
  • Flat-panel TV 
  • Free WiFi 
  • Rollaway/extra beds (surcharge) 
  • Free cribs/infant beds 

Where to Eat

Guests are offered a complimentary buffet breakfast each morning.

Restaurant Pinte - This restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Restaurant Arvenstube - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Chami Bar Fire Place - This bar serves light fare only. Open daily.

Nearby Things to Do

Recreational amenities at the hotel include a spa tub and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Game viewing nearby 
  • Snowboarding nearby 
  • Golfing nearby 
  • Rock climbing nearby 
  • Mountain biking nearby 
  • Snowshoeing nearby 
  • Downhill skiing nearby 
  • Cross-country skiing nearby 
  • Sledding nearby 
  • Bicycle rentals nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Hiking/biking trails nearby 
  • Golf lessons available nearby 

Hotel Policies

Check-in

Check-in time starts at 2 PM

Check-in time ends at 11:30 PM

Special check-in instructions:

Zermatt is in a car-free zone and can be reached only by train. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the property:
  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Rollaway beds are available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Pollux Hotel
  • Pollux Hotel Zermatt
  • Pollux Zermatt

We should mention

Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.


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