2 indoor pools, 2 outdoor pools, open 9:00 AM to 8:00 PM, sun loungers
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Reviews of Thermalhotels & Walliser Alpentherme Spa

3 out of 5
Thermalhotels & Walliser Alpentherme Spa
Dorfplatz, Leukerbad, VS

Reviews

7.8

Good

Rating 10 - Excellent. 241 out of 856 reviews" "
Rating 8 - Good. 353 out of 856 reviews" "
Rating 6 - Okay. 169 out of 856 reviews" "
Rating 4 - Poor. 69 out of 856 reviews" "
Rating 2 - Terrible. 24 out of 856 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Chaya

Stayed 2 nights in Sep 2023

8/10 Good

Esperanza

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is opposite to of spa, the hotel is old, in addiction the bedroom is not the bedroom in the photos of expedia. The breakfast was very good in quality and variety. The staff is very frendly, bad the sauna was not working.
Stayed 2 nights in Feb 2023

6/10 Okay

SAUL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have been a guest at this property for many years, and I have seen a disturbing decline in the overall service, and amenities. There has been no improvement of the rooms, and the entire property. The small staff present were very helpful and caring during our visit. They were outstanding.
Stayed 2 nights in Aug 2022

8/10 Good

Craig

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Pawel

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room , very clean, amazing pool whit mountain view
Stayed 4 nights in Sep 2021

10/10 Excellent

Humma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing
Stayed 3 nights in Jul 2021

10/10 Excellent

Ala

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Christine

Centrally located but outdated room furniture
The hotel was impossible to contact per phone prior the stay when I wanted to confirm some amenities. The staff at the check in was overwhelmed, very slow. Room availability was delayed for 2 hrs. As a gesture, I did get a bar voucher for the same day. The room was quiet big but its definitely outdated, the painting and furniture is chipped. The bathroom would need a redo and the bedding (mattress and "pillows") would need to be changed. No extra pillows available. Had to insist twice the next day. No indication to the only option of buffet for 56CHF per person for onsite dining. The breakfast buffet was very chaotic, people were definitely not respecting social distancing, everyone grabbing the food with the same tools, coffee machines (2 machines for the 3 serving rooms) with German menu and no cleaning gel handy close to them. The food was hardly warm (eggs or pancakes) by the time we got to them. Very crowded in these special covid times! Staff in the breakfast room completely overwhelmed. It doesn't really deserve the 4* at this point, the room was definitely too outdated. And one little bottle of water (0.5L) for 2 people for 2 nights...
Stayed 2 nights in Apr 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nous étions à l’hôtel de France, emplacement idéal dans le village et la chambre était agréable. L’avantage est l’accès aux bains thermaux de l’hôtel mais également aux bains thermaux public (payant). L’établissement en général est vétuste même si il y a eu quelques rénovations, et nous avons payé passablement cher en comparatif à d’autres hôtels du même standing, leurs plus values sont la proximité et les bains thermaux. Nous avons relevé un manque dans le service hôtelier ainsi que le service clientèle.
Stayed 2 nights in Dec 2020

6/10 Okay

Maria Lia

Liked: Cleanliness, staff & service
Nice but a bit too expensive for its worth
The thermal spa was really good, the hotel itself is a bit dated and I don't think it's worth it for the amount it costs (small, antiquated room, spotty wifi). Overall it was a good stay but I was expecting more luxury for the amount a room costs...
Stayed 1 night in Jan 2020
Response from Thermalhotels & Walliser Alpentherme Spa on Mar 3, 2020
Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again.

6/10 Okay

Silvy, New Jersey

Traveled with group
Location, surrounding nature is great but not close to ski lift/cabin. We had to move after first night ; we got twin beds instead of Queen. Next room had a broken Refrigerator and no coffee maker. In the Bathroom, the tiles and paint were chipped but the Room had great views (although with a relatively small window. Nice Breakfast buffet. You have to pay extra charge for the access to the big Alpenthermes complex across the street !....eventhough the Hotel has direct Interior communication to it.
Stayed 5 nights in Jan 2020
Response from Thermalhotels & Walliser Alpentherme Spa on Mar 3, 2020
Thank you for taking the time to share you review regarding you recent experience with us. We take every feedback us an opportunity to improve our services and we are looking forward to welcoming you again.

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Thermalhotels & Walliser Alpentherme Spa on Mar 3, 2020
Thank you!

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, property conditions & facilities
There’s another building (the paid spa building which is part of the hotel group) that partially block your view of the mountains from the outdoor pool. Hence it would be better to pay extra to enjoy the magnificent view.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We went here for Christmas time, as usual. I can't believe that in the outside pool area, no one Christmas light was on and working. All in the dark! Also the outdoor lighting was no working. A lot of shower in the sauna or pool area wasn't working. Maintenance service non-existent. Waiters in the breakfast area were unfriendly. Breakfast too became poor than in the past. Mini-bar in the room was empty and switched off. No Apero offered at our arrival or in the Christmas Eve. No parking service offered (YOU have to bring and take your car in the public parking). With the previous hotel management (LINDNER), all was perfect. Really a pity, for the HIGH price paied!
Stayed 3 nights in Dec 2019

10/10 Excellent

Shimon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
I liked that the hotel was in the village but I didn't like the aspect price-quality...
Stayed 1 night in Oct 2019

6/10 Okay

Tatina

Stayed 3 nights in Sep 2019

8/10 Good

Fernando

Stayed 3 nights in Aug 2019

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lopez Leukerbad
It is our fourth time and every single one has been really good 😀
Stayed 1 night in Aug 2019

6/10 Okay

Yaniv

Liked: Cleanliness
Good
The breakfast was very good The local is in the center off the village The family room is small The lift didn't work The parking is far a way and expensive The pools was very good
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disappointing. ..hotel's baths were not available
The hotel baths were under repair. We were asked to go to the Alpentherme, which has less facilities (only the swimming pools were available for the hotel's clients free of charge) and opening hours (from 9 to 20).
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Comfortable, great location, clean, nice service. DEFINITELY needs updating, but was comfortable nevertheless.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place
Stayed 1 night in Jun 2019

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and amazing place
Stayed 1 night in Jun 2019

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, clean but requires modernising
Great location in the heart of leukerbad Great pool/spa , coupled with the fact the hotel offers 50% discount on alpentherm entry Overall v clean but the rooms require modernisation. Furniture is v dated and bathroom is out of the 70’s We chose a fabulous wkd weather wise but there is no air in the rooms and on Sunday when we left the thermometer in the bedroom was reading 30 degrees. Réception really requires additional staffing during peak check out and in times Thé bar is lovely but hitty missy in terms of service level simply due to the fact there’s only one guy serving and if the bar/lounge area is busy he is completely backlogged and despite writing down our order, he still got it No free parking at hotel, closest is Alpemtherm public parking at 14chf per day. Warning, local tax payable at hotel of 6chf per person per day which is steep. You get an LBC card which offers discounts in the town and around but to be honest we didn’t find it interesting as we have the Swiss 1/2 card and you couldn’t use the 2 things in unison All in all still a very good hotel
Stayed 3 nights in May 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bob and Patty's European vacation
We loved the room plenty of room. Panoramic view of the mountains was incredible. Thermal tubs associated with the hotel was very nice could spend the whole day in them. Dinner at the hotel was very good and also was breakfast.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Jan-Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good long-weekend escapade😁
Perfect for a short family relaxing break
Stayed 2 nights in Apr 2019

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leukerbad family trip
All perfect, swiming pool is very good conditions and all clean and well prepared
Stayed 1 night in Apr 2019

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wellness/mountains/relax
Awesome relax surrounded by mountains and snow
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
This is very nice hotel and great thermo pool. The view is stunning and the food is excellent however when i visited, there were only few staff at the check in and check out counter, very long queue. We drove the car there but GPS didn't guide us correctly because there are some no-car allow road plus no sign guide us. We had to call several times to get to the hotel.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Parking was terrible. It should be included in the price of your stay. Also, it should be known that you have to pay for the other thermal pool with the best view
Stayed 3 nights in Dec 2018

8/10 Good

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Much improved compared to a couple of years ago. Staff generally helpful and competent.
Stayed 3 nights in Dec 2018

6/10 Okay

Internal, Switzerland

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Year by year the hotel facilities are more and more neglected, with a poor or nonexistent staff in the hotel thermal area. Really it's a pity!
Stayed 3 nights in Dec 2018

10/10 Excellent

Manuel Alejandro, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spa resort in Leukerbad, Switzerland. Enjoyed the thermal baths and facilities. Had to leave due to a snow storm but will be back.
Stayed 3 nights in Dec 2018

8/10 Good

Giyan, Calgary, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good hotel in Leukerbad and I will stay here again. The rooms were very clean and comfortable although not particularly modern or updated. The swimming pool and spa facilities were great and the breakfast was more than acceptable. The hotels location is also great and in close proximity to restaurants and shops. This is a good hotel to stay in.
Stayed 2 nights in Oct 2018

8/10 Good

apirak

Liked: Property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Stefano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great but the hotel need update in particular the room bathroom and furniture are worn out.
Stayed 2 nights in Sep 2018

8/10 Good

Rae Anne

Nice place to stay
Hotel and rooms are fine not super up to date but have all you need. Breakfast was included and was a great spread. We didn’t need lunch after such a good breakfast. Thermal pools at hotel were good but we did go to the pay ones as well. Get 1/2 off pool area so it worked and the view was great.
Stayed 1 night in Sep 2018

10/10 Excellent

avi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was good
Stayed 1 night in Aug 2018

6/10 Okay

Fadheelah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bath was amazing
The hotel was Good but no king sixe bed for couple
Stayed 3 nights in Jul 2018

10/10 Excellent

Martin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second stay at the Thermal Hotels & Walliser Alpentherme, and I have to say my opinion has not changed one bit. The service and facilities are all first class, and it would be very hard to find anything much about which to find fault. I will certainly be staying here again, and I would not hesitate to recommend this hotel to friends and family - I already have done!
Stayed 4 nights in Apr 2018

10/10 Excellent

Larry, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to enjoy spa
This is a wonderful place to stay, and enjoy spa. Excellent spa facilities are included.
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Leukerbad!
Great hotel in Leukerbad, nice spa, sizeable, clean rooms, great staff who dropped me off to the lift which was too far to walk to with skis and I was able to ski back to the village then. Would definitely recommend!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort