Ratings based on 180 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Anchorage

SMELLY

Posted Sep 11, 2017
The room was so smelly that I wanted to hold my breath. I asked the front desk to spray it and she did but that just made it worse. I opened the window (on the ground floor) all night and I was very very uncomfortable. It definitely was not worth $ 187,00 I couldn't wait to get out of there.
Comment from Hotel Management
Sep 13, 2017 by Scott GM, Hotel Management
We are so sorry we did not meet your expectations.
1 out of 5
by A verified traveler

August 18

Posted Sep 5, 2017
Staff terrible, especially front desk Terrible personality
Comment from Hotel Management
Sep 7, 2017 by Scott GM, Hotel Management
Not sure what went on but I appoligize.
5 out of 5
Recommended
for Everyone
by A verified traveler from Roseville, California

Nice Hotel, Clean Comfortable, Right on the harbor

Posted Aug 11, 2017
One of the best in town. Nice and helpful staff. Breakfast is more than just Continental.
Comment from Hotel Management
Aug 11, 2017 by GM, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Great advice.

Posted Jul 31, 2017
Great advice to go and see the salmon hatchery in the short time we had in Valdez. Great location only 2 minutes drive to the ferry and in the town centre. Food was great.
Comment from Hotel Management
Jul 31, 2017 by GM, Hotel Management
Thank you.
2 out of 5
by A verified traveler

Not the greatest Best Western

Posted Jul 18, 2017
Pros: The breakfast was the only thing nice about this place. Variety to chose from and the ladies were extremely nice.
Cons: Expedia should take into consideration that this place is costing them business. Will not rent from Best western or feel comfortable using Expedia.
Will not be going back to this place ever. Booked on Expedia and thought we would have a nice room, but no I think they gave us the worst room in the whole place. The room was extremely hot even with the window open and a fan running. I went to the front desk to ask why the room was so hot and the hallway was so cool, the front desk person asked if I had the heater on. I thought no how stupid do you think I am, and there was no offer to come check it out or try to help cool the room down. The price I had to pay was a real rip off I would have stayed at the other places because apparently they were better and cheaper. We were on the ground floor so it sucked having the window open because people were walking and talking right next to us. They were possible doing painting or something to the walls in the hallway also, so it looked trashy and tacky to walk in and see the masking paper and the walls looked like crap. Then when I took a shower the water didn't drain it pooled up in the tub. Then I had to keep adjusting the water because it would go too hot then cold all of a sudden. The breakfast was good nice selection and the girls taking care of it were extremely nice. Then in the morning the room keys stopped working so I had to go have the desk take care of that and they only gave me one key. When checking out of this place I had the privilege of dealing with the same girl I talked to about how hot it was in the room. Told her stay was miserable, and no one cared
Comment from Hotel Management
Jul 20, 2017 by GM, Hotel Management
I am sorry but I am at a little of a disadvantage here We are sorry we did not meet your expectations. If you would please email me directly with your name and room # please.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stonewall, LA

Comfortable hotel in Valdez Harbor.

Posted Jul 7, 2017
Hotel was clean with very comfortable beds, great breakfast, convenient laundry, work-out facility, friendly staff and nice views. It was convenient to shopping, restaurants, and excursions. Would definitely stay there again. Cons: Couldn't get Wifi and no concierge service. Staff was not helpful.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Beautiful scenery right out our windows.

Posted Jul 3, 2017
Pros: Really liked the location
Location: Great location - walking distance to a lot of shops, harbor, etc.
Six of us stayed at the hotel - loved the scenery right out our window. Valdez is beautiful. We'd love to come back again and would stay at the same hotel.
Comment from Hotel Management
Jul 3, 2017 by Scott GM, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from montréal

Posted Jun 28, 2017
Nice location Clean room Confortable bed Right for the price
Comment from Hotel Management
Jul 3, 2017 by GM, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Nice hotel on the harbor

Posted Jun 27, 2017
Nice hotel next to the harbor, shops and restaurants. Beautiful views. Easy walking areas.
Comment from Hotel Management
Jul 3, 2017 by GM, Hotel Management
Thank you.
5 out of 5
by Robert

Best in Valdez

Posted May 30, 2017 on Hotels
We loved our stay here, yes the hotel might be showing little signs of wear & tear, but it is clean, comfortable and great location. We had what they called their oversize room, which has a king bed, couch, 2 desks and a small balcony, and the room itself huge. The harbor location cannot be beaten, and the staff are friendly and helpful. Breakfast is plentiful and nice, there is everything here that you need. Would definately recommend.
Comment from Hotel Management
Jun 1, 2017
Thank you