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Reviews of Barcelo Valencia Hotel

4 out of 5
Barcelo Valencia Hotel
Avenida Francia 11, Valencia, Valencia

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1006 reviews" "
Rating 8 - Good. 385 out of 1006 reviews" "
Rating 6 - Okay. 85 out of 1006 reviews" "
Rating 4 - Poor. 21 out of 1006 reviews" "
Rating 2 - Terrible. 11 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Carolina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not worth the price, bed was super uncomfortable, the air conditioning wasn’t working properly. First time a Barceló disappointment me
Stayed 1 night in Apr 2024
Response from Paula Merino | Guest Experience Manager on Apr 16, 2024
Dear Carolina,Thank you for taking the time to review your recent stay at our hotel.We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are sorry that the comfort of the bed was not up to expectations. Rest assured, we are dedicated to ensuring the well-being and comfort of all our guests.We deeply regret to read about your remarks regardin room cleanliness and amenities. We perfectly understand that it is essential to guarantee a comfortable stay in our hotels and we strive daily to maintain high standards.We hope we can provide you with an improved stay in the future.Kind regards,Paula Merino Guest Experience Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biggest bed i seen in a hotel.
Stayed 3 nights in Apr 2024
Response from Paula Merino | Guest Experience Manager on Apr 16, 2024
Dear Stephen, Thank you very much for your kind feedback.It's wonderful to know that the size of our beds exceeded your expectations and contributed to a comfortable stay. We pride ourselves on maintaining impeccable cleanliness and are thrilled to receive your full marks in both room and hotel condition. Our team is dedicated to providing outstanding service, so your recognition of their efforts is much appreciated. We are proud that Barceló Valencia was able to meet all your needs, and we look forward to welcoming you back in the future for another excellent experience.Best wishes,Paula Merino Guest Experience Manager

10/10 Excellent

Miriam

Traveled with partner
Lovely stay at Barcelo Valencia. Great hotel. Extremely clean & modern. Great proximity to Arts & Sciences museums.
Stayed 4 nights in Apr 2024
Response from Paula Merino | Guest Experience Manager on Apr 15, 2024
Dear Miriam,Thank you for your positive feedback.It is heartening to learn that the cleanliness and modern design of Barceló Valencia met your expectations and contributed to a memorable stay. Our proximity to the iconic Arts & Sciences museums is indeed one of the highlights we are proud of and we are glad it enhanced your visit.We are committed to maintaining the high standards that you experienced, from our well-appointed rooms to the prime location that allows our guests to explore Valencia with ease. Thank you for choosing us for your stay.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager

10/10 Excellent

Hannah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great location
Stayed 3 nights in Mar 2024
Response from Paula Merino | Guest Experience Manager on Apr 15, 2024
Dear Hannah,Thank you for your positive feedback.We are thrilled to hear that our team's dedication to service made a lasting impression on you. It is gratifying to know that our prime location contributed positively to your stay. Your remarks on the impeccable cleanliness of our rooms and the overall condition of our hotel fill us with pride, as these are aspects we take great care in maintaining.Each member of our staff is committed to providing an exceptional experience, and we are delighted to see this reflected in your feedback.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean hotel with great staff, good location and 5 stars breakfast.
Stayed 2 nights in Apr 2024
Response from Paula Merino | Guest Experience Manager on Apr 9, 2024
Dear Allan, Thank you very much for your kind feedback.It is heartening to hear your appreciation for the contemporary design of Barceló Valencia and our commitment to maintaining high standards of cleanliness. Our team is delighted to have contributed positively to your stay and we're thrilled that our central location met your expectations for convenience and enjoyment. Furthermore, your commendation of our breakfast selection truly brightens our day; we take pride in offering a diverse and delectable start to the morning.We're always striving to deliver a memorable hotel experience and it seems we have succeeded during your visit.We look forward to welcoming you back for another memorable experience.Best wishes,Paula Merino Guest Experience Manager

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location for sights.
Stayed 2 nights in Mar 2024
Response from Paula Merino | Guest Experience Manager on Apr 5, 2024
Dear Diana,Thank you for your positive feedback.We are delighted to hear that the hotel's location positively contributed to your experience, and that you found the condition of our hotel and the service provided by our team to be excellent. It is also gratifying to know that the amenities in your room were to your complete satisfaction, enhancing your stay at Barceló Valencia.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
View of the fireworks during the Falla Festival was amazing!
Stayed 3 nights in Mar 2024
Response from Paula Merino | Guest Experience Manager on Mar 20, 2024
Dear Sara,Thank you for your positive feedback.We are thrilled that you enjoyed the view of the fireworks during the Fallas and appreciated the condition of our hotel and the service provided by our team. Our staff strives to offer exceptional service, and it's heartening to hear that we were able to make a positive impact on your stay.We look forward to welcoming you back on a future occasion.Best regards,Paula Merino Guest Experience Manager

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good stay . Easy access to the area of interest for us. Only downside was we went to the 270 bar and after waiting 10 minutes to be served we left .
Stayed 3 nights in Mar 2024
Response from María Oltra | Adjunta a dirección on Mar 15, 2024
Dear Steve,Thank you for your review.We regret to hear about your wait at the 270 bar and understand this may have impacted your overall experience. Please rest assured that guest satisfaction is our priority, and we continuously strive to provide prompt service.We are delighted to know that you found the room cleanliness, hotel condition, and service to your satisfaction. It is also pleasing to hear that our hotel's location provided you with easy access to your areas of interest.We look forward to welcoming you back. Best regards,María Oltra Adjunta a dirección

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all round experience.
Stayed 2 nights in Jan 2024
Response from María Oltra | Adjunta a dirección on Jan 30, 2024
Dear Iain, Thank you very much for your kind feedback.We are thrilled to hear that you had a good stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

6/10 Okay

Carlos

Disliked: Room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel-Great Location
Two nights getting to know València … we loved the city, and Barceló was a wonderful hotel for our stay. The location was fantastic. A beautiful walk to the old town or a short bus ride on Bus 19 (Euro 1.50 paid on the bus with a touch credit card—super easy). We would stay here again. We even got free parking with hotels.com
View from Rooftop Bar
Stayed 2 nights in Jan 2024
Response from María Oltra | Adjunta a dirección on Jan 17, 2024
Dear Guest, Thank you very much for your kind feedback.We are thrilled to learn that you found our location to be fantastic and that the accessibility to the old town via a beautiful walk or a short bus ride enhanced your stay. It's wonderful to hear that you would consider staying with us again and that the cleanliness, condition of the hotel, and the service met your expectations. Moreover, we appreciate your positive words about the room comfort, which we strive to maintain at the highest standard for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location
Good Location, parking on site , nice roof top bar .
Stayed 1 night in Jan 2024
Response from María Oltra | Adjunta a dirección on Jan 12, 2024
Dear Guest,Thank you for taking the time to review your stay.It's wonderful to hear that you enjoyed our convenient location and on-site parking, as well as the ambiance of our rooftop bar.The entire team look forward to welcoming you back for a future visit.Kind regards,María Oltra Adjunta a dirección

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights. Room was clean bed very comfortable. Staff friendly. Location was very walkable to the activities we had planned.
Stayed 4 nights in Dec 2023
Response from Sandra Altaver | Assistant General Manager on Jan 8, 2024
Dear Cathy,Thank you for your positive feedback.We're glad to hear that you found the room to your liking with its cleanliness and comfort. It's also heartening to know our staff made a positive impression with their friendliness. We appreciate your comments on the hotel's convenient location, which allowed for easy access to your planned activities.We are sorry that the solutions provided during the stay were not satisfactory.We look forward to welcoming you back on a future occasion.Best regards,Sandra Altaver Assistant General Manager

6/10 Okay

Nilian

Traveled with partner
Liked: Staff & service
Very noisy room and we were on 4th floor. You can hear every car that passes by. Room needs a little tlc.. buffet was good but one of the staff was constantly coughing over everything with no mask. They also were letting parents with sick children touch food and cough over it. Should be more considerate.
Stayed 3 nights in Dec 2023
Response from Sandra Altaver | Assistant General Manager on Jan 31, 2024
Dear Ilian,Thank you for your review.We are sorry to hear that you experienced noise disturbances during your stay with us. We strive to ensure a peaceful environment for our guests and will look into this matter further. Regarding your comments about the buffet, we take health and safety very seriously and have protocols in place to ensure the wellbeing of our guests; we regret any concerns this may have caused you.We are pleased to know that you found our buffet to be good and appreciate your positive rating of our service.We hope to welcome you again in the future. Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

K

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great stay in this luxurious hotel. Staff are all really kind and friendly and the beds are enormous and so comfortable. Central location near El Corte Inglés for shopping and El Turia is perfect. Lots of restaurants and bars nearby.
Stayed 2 nights in Dec 2023

8/10 Good

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and room, but our bathroom smelled of sewer pipe even after we notified the front desk to have them look into it.
Stayed 2 nights in Dec 2023
Response from Sandra Altaver | Assistant General Manager on Dec 8, 2023
Dear Kristen,We appreciate that you took the time to share your experience with us.We are thrilled that you had a pleasant stay with us; however, we wish it was completely satisfying. We are sorry for any inconvenience and have taken note of your remarks. Thank you for appreciating our teams' service.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it!!!
The only sad thing was spending just one night at the hotel.
Stayed 1 night in Nov 2023
Response from Sandra Altaver | Assistant General Manager on Dec 3, 2023
Dear Dennis, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,Sandra Altaver Assistant General Manager

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and it is close to all the major attractions, cafes and restaurants. Bit expensive but worth it. Rooftop bar was especially nice and popular.
Stayed 5 nights in Nov 2023
Response from Sandra Altaver | Assistant General Manager on Dec 3, 2023
Dear John,Thank you for your review.We're delighted to hear that the proximity of our hotel to major attractions added value to your stay, and that you found our rooftop bar to be a highlight. We are sorry that the solutions provided during the stay were not satisfactory. It's a pleasure to know the overall ambiance and offerings of our hotel met your expectations and made your visit worthwhile.We look forward to welcoming you back. Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

Loren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me gustó
Muy buena localización. Habitación espaciosa, colchones muy cómodo
Stayed 1 night in Nov 2023
Response from Sandra Altaver | Assistant General Manager on Dec 13, 2023
Apreciada Loren,Nos alegra enormemente que haya disfrutado de la ubicación privilegiada y de la amplitud y comodidad de nuestras habitaciones. Agradecemos su apreciación sobre nuestros colchones, que se seleccionan cuidadosamente para garantizar el descanso óptimo de nuestros visitantes.Esperamos volver a recibirle en futuras ocasiones.Saludos cordiales,Sandra Altaver Assistant General Manager

10/10 Excellent

Penny

Stayed 2 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and modern. The staff were the most friendly and helpful I have come across anywhere.
Stayed 3 nights in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 30, 2023
Dear Mark, Thank you very much for your kind feedback.We're delighted to hear that the spaciousness and modern design of our rooms contributed to an unforgettable stay. It's heartwarming to know that our staff's friendliness and helpfulness stood out during your visit. We take pride in maintaining high standards of cleanliness and overall condition, and your appreciation of these efforts is greatly valued.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Excellent location. Rooms are nice and have a very modern/posh aesthetic. Staff was bilingual, which was helpful.
Stayed 4 nights in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 24, 2023
Dear David, Thank you very much for your kind feedback.We're delighted to hear that you appreciated the prime location of our establishment and the contemporary elegance of our rooms. It's also gratifying to know that our bilingual staff was able to assist you effectively during your stay. We strive to maintain high standards of cleanliness and comfort, so it's wonderful to see these efforts reflected in your feedback.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and really comfortable stay
Stayed 1 night in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 20, 2023
Dear William, Thank you very much for your kind feedback.We're delighted to hear that our staff made a great impression and that your stay was comfortable. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the service provided, and the amenities available met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

sungjin

Stayed 1 night in Nov 2023

8/10 Good

Genseric

Stayed 3 nights in Nov 2023

10/10 Excellent

armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property the breakfast buffet is awsome. The rooms are nice and big The hotel looks brand new
Stayed 1 night in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 13, 2023
Dear Armando, Thank you very much for your kind feedback.We aim to provide a memorable experience and are delighted that we were able to deliver just what you were looking for.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

William

Liked: Cleanliness, staff & service
Lovely modern hotel, close to many attractions
Stayed 3 nights in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 11, 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our modern design and convenient location near many attractions. It is our pleasure to provide a comfortable and enjoyable stay for our guests, and we are glad that our room cleanliness and service met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, amenities
Room wasn’t cleaned despite asking twice - bed was poor split up in middle. Tv was not working properly. Pool area closed. V average experience
Stayed 2 nights in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 11, 2023
Dear Joseph,Thank you for taking the time to share your feedback.We apologize for the inconvenience you faced regarding the room's cleanliness and bed comfort. Our housekeeping team is committed to maintaining high standards, and we will address your concerns to ensure better service in the future.We are sorry to hear about the issues with the TV and the pool area being closed during your stay. Our maintenance team is available to assist with any technical issues, and we encourage guests to reach out to our reception for assistance. Regarding the pool, it is closed during winter time and it is annouced on the information before booking. We hope to see you again in order to improve your expectations. Kind regards,María Oltra Adjunta a dirección

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado
Stayed 3 nights in Nov 2023
Response from María Oltra | Adjunta a dirección on Nov 8, 2023
Estimado Carlos, Nos gustaría aprovechar la oportunidad que su reseña nos brinda para darle las gracias por su feedback.Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre hacemos el máximo esfuerzo por dar a nuestros clientes el mejor servicio. Nos alegra que así lo haya valorado. Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,María Oltra Adjunta a dirección

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The only criticism is that the room was very noisy from traffic and street noise. Other hotels I’ve stayed in had really good sound proofed glazing do this was a disappointment but otherwise a lovely hotel
Stayed 1 night in Nov 2023

10/10 Excellent

RAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price
Stayed 3 nights in Oct 2023
Response from Sandra Altaver | Assistant General Manager on Nov 3, 2023
Dear Raul, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel to be a great value for the price. It is wonderful to know that you appreciated the cleanliness of the room, the hotel's condition, our service, and the room amenities. Our team works hard to provide a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Sandra Altaver Assistant General Manager

6/10 Okay

Mark

Liked: Cleanliness
Housekeeping missed a lot of items each day in my room(garbage bags, condiments for coffee, took my keycard one day)
Stayed 4 nights in Oct 2023
Response from Sandra Altaver | Assistant General Manager on Oct 29, 2023
Dear Mark,Thank you for your review.We are glad to hear that you found our room cleanliness satisfactory. However, we apologize for the inconvenience you faced with housekeeping during your stay. We strive to provide excellent service, and we will address these concerns with our housekeeping team to ensure that such issues do not occur in the future.We appreciate your feedback on the hotel condition, service, and room amenities. Your comments will help us improve our facilities and services to better meet the expectations of our valued guests like you.We hope to welcome you back in the future. Best wishes,Sandra Altaver Assistant General Manager

10/10 Excellent

Vahan, WINNETKA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything very good area located little far from historic center but transportation is very good by BUS or TAXIS, overall I am satisfied with the hotel.
Stayed 9 nights in Oct 2023
Response from Sandra Altaver | Assistant General Manager on Oct 28, 2023
Dear Vahan,Thank you for your review.We are delighted to hear that you enjoyed our location and found the transportation options convenient for exploring Valencia. It's great to know that you were satisfied with our hotel's overall service, cleanliness, and amenities.We hope to welcome you again in the future. Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

BDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice long weekend stay in Valencia
My wife and I enjoyed a long weekend in Valencia. This is a very nice hotel located very close to the modern science park. Very friendly staff and excellent selection to choose from at breakfast.
Stayed 3 nights in Oct 2023
Response from Sandra Altaver | Assistant General Manager on Oct 24, 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you and your wife enjoyed your long weekend in Valencia and appreciated our hotel's location near the science park. It's great to know that our friendly staff and excellent breakfast selection contributed to your positive experience.The entire team look forward to welcoming you back for a future visit.Kind regards,Sandra Altaver Assistant General Manager

10/10 Excellent

Tanguy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location next to the beautiful Calatrava buildings. Easy access to Historic Center or Beach.
Stayed 2 nights in Oct 2023
Response from María Oltra | Adjunta a dirección on Oct 17, 2023
Dear guest, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our excellent location next to the stunning Calatrava buildings, providing easy access to both the Historic Center and the beach. It is also great to know that you were satisfied with the cleanliness of the room, the hotel's condition, and the service provided by our staff. We strive to maintain high standards in all aspects of our hotel, and your feedback is a testament to our efforts. We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

Salvador Armando, New westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were clean. Friendly staff. Great location. The area is nice, quiet and close to restaurants, cafes, shopping centers, and transportation.
Stayed 6 nights in Oct 2023
Response from María Oltra | Adjunta a dirección on Oct 10, 2023
Dear Armando, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel and rooms clean, and that our staff provided friendly service. It's great to know that you enjoyed our convenient location, which is close to restaurants, cafes, shopping centers, and transportation options. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we are glad that we were able to meet your expectations.Once again, thank you for your kind words and positive feedback.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel close to things to see
Stayed 2 nights in Oct 2023
Response from María Oltra | Adjunta a dirección on Oct 9, 2023
Dear Sharon,Thank you for your positive feedback.We are thrilled to know that you appreciated the cleanliness of your room, the hotel's condition, our service, and the room amenities. Our team works diligently to ensure that our guests have a comfortable and enjoyable stay, and it is always rewarding to receive such positive feedback. Once again, thank you for your kind words, and we hope to have the opportunity to welcome you back in the future.Best regards,María Oltra Adjunta a dirección

10/10 Excellent

Ngai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities.
Stayed 4 nights in Oct 2023
Response from Sandra Altaver | Assistant General Manager on Oct 7, 2023
Dear Guest,Thank you for taking the time to review your stay.We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and facilities exceeded your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,Sandra Altaver Assistant General Manager

6/10 Okay

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything great/Dangerous shower
Our shower leaked so much it flooded the bathroom. We reported it and was told it would be fixed, but it didn’t happen. It was dangerous and unnerving stepptout of the shower on to a flooded floor. The front desk staff was helpful and the room comfortable. We enjoyed watching fireworks from our window and the location was perfect for seeing the sights and riding buses.
Stayed 6 nights in Sep 2023
Response from Sandra Altaver | Assistant General Manager on Oct 7, 2023
Dear Ronnie,Thank you for your review.We are glad to hear that you found our front desk staff helpful and enjoyed the comfortable room with a view of the fireworks. Our location is indeed perfect for exploring the city and accessing public transportation.We apologize for the inconvenience you experienced with the shower leakage in your bathroom. We understand how concerning it can be to step onto a flooded floor. We assure you that the maintenance issue you reported is not a common occurrence at our hotel, and we will address it with our team to ensure it is resolved. Your safety and comfort are our top priorities.We look forward to welcoming you back. Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view Barcelo Valencia
Wish they remodeled all the bathrooms to have showers with doors to provide privacy when showering and more user friendly getting into the shower. Also need to update towels and hair blowers. The staff was outstanding, great breakfast buffet and the location is fantastic, we had the best Mojitos in Roof Top Bar!
Stayed 3 nights in Sep 2023
Response from Sandra Altaver | Assistant General Manager on Oct 7, 2023
Dear Carmen,We appreciate that you took the time to share your experience with us.We are delighted to hear that you enjoyed the outstanding staff, fantastic location, and our delicious breakfast buffet. It's great to know that you had the chance to savor the best Mojitos at our Roof Top Bar as well! We appreciate your feedback regarding the bathroom and towels. We do offer rooms with different bathroom configurations to suit our guests' preferences, and we are always happy to accommodate requests whenever possible. We apologize for any inconvenience you may have experienced and will take your comments into consideration for future improvements. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Sandra Altaver Assistant General Manager

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Sep 2023
Response from María Oltra | Adjunta a dirección on Oct 3, 2023
Dear Deborah,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,María Oltra Adjunta a dirección

10/10 Excellent

WANDA

Traveled with family
Excellent customer services… counter. cleaning. Special ladies at restaurant services…Amazing Food Rooms very clean Congratulations!!
Stayed 2 nights in Sep 2023
Response from Sandra Altaver | Assistant General Manager on Sep 27, 2023
Dear Wanda,Thank you for your positive feedback.We are thrilled to hear that you found our customer service to be excellent, and that our cleaning and restaurant staff made a positive impression on you. It's great to know that you enjoyed our delicious food and appreciated the cleanliness of our rooms. Your kind words truly motivate us to continue providing exceptional service to all our guests.We look forward to welcoming you back on a future occasion.Best regards,Sandra Altaver Assistant General Manager

8/10 Good

Nitin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Stayed 2 nights in Sep 2023
Response from María Oltra | Adjunta a dirección on Sep 18, 2023
Dear Gabriel, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is lovely and clean and the staff are excellent .location is the problem. Saturday night the road outside is full of motor bikes around the roads. The noise is horrendous it feels like a race circuit.
Stayed 3 nights in Sep 2023
Response from María Oltra | Adjunta a dirección on Sep 11, 2023
Dear Paul,Thank you for your review.We are delighted to hear that you found our hotel lovely, clean, and our staff excellent. We take pride in providing top-notch service to our guests and maintaining a clean environment. We hope to see you again in the future. Kind regards,María Oltra Adjunta a dirección

4/10 Poor

Evy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Extremly poor service in the dinning hal. The staff there was increadibly rude. They were very obviously gossiping about the hotel guests. I’ve never felt more uncomfortable. Very limited English speaking. Pool is only open from 11h until 20pm and not heated. Nice rooftopbar but you are obliged to order at least 10euro pp, meaning you cannot order soft drinks. I would not recommend staying at this hotel.
Stayed 3 nights in Sep 2023
Response from María Oltra | Adjunta a dirección on Sep 11, 2023
Dear Evy, Thank you very much for taking a few minutes to give your opinion about Barceló Valencia. I would like to inform you that at the hotel breakfast it is completely forbidden to take food out. If all guests were to take food from the buffet for later, we would have an extra cost that we could not afford. Furthermore, we cannot be held responsible for the food once it has left our premises, so we cannot guarantee its safety. Obviously, and in your case, we had to draw your attention to the fact that, as I said, it is forbidden to take food from the buffet. If in any case you have an intolerance or any other problem, you can tell our staff who will be happy to help you. Best regards,María Oltra Adjunta a dirección

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean hotel and the terrace a great view. Good transportation of bus in front of the hotel. Bus number 19 take you to the beach and to the historical city.
Stayed 3 nights in Aug 2023
Response from María Oltra | Adjunta a dirección on Sep 4, 2023
Dear Antonio, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel clean and enjoyed the stunning views from our terrace. It's great to know that you appreciated the convenient transportation options, with bus number 19 providing easy access to both the beach and the historical city. Our location near the City of Arts and Sciences is indeed a highlight for many guests.We look forward to welcoming you back for another memorable experience.Best wishes,María Oltra Adjunta a dirección

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023