Double Room, Shared Bathroom | Hypo-allergenic bedding, down comforters, individually decorated

Reviews of Casual de las Civilizaciones Valencia

1 out of 5
Casual de las Civilizaciones Valencia
Doctor Marco Merenciano 3, Valencia, Valencia

Reviews

7.8

Good

Rating 10 - Excellent. 79 out of 253 reviews" "
Rating 8 - Good. 110 out of 253 reviews" "
Rating 6 - Okay. 32 out of 253 reviews" "
Rating 4 - Poor. 15 out of 253 reviews" "
Rating 2 - Terrible. 17 out of 253 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It’s an interesting place that is well organized —just a little out of the way
Stayed 1 night in Dec 2023

10/10 Excellent

Muhammad Tahir

Stayed 2 nights in Oct 2023
Response from Belen - Recepcion on Oct 30, 2023
Thanks Muhammad! :)

2/10 Terrible

Mohammad Basel

Stayed 2 nights in May 2023
Response from Recepción on Jul 17, 2023
Hola, nos gustaria saber el motivo de tu valoracion para poder mejorar!

4/10 Poor

Jorge

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Recepción on May 12, 2023
Hola Jorge, agradeceríamos que nos comentes el por qué de tu puntuación para poder trabajar en lo que hayamos podido fallar.

2/10 Terrible

Cameron

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
expedia should ditch this spot bad experience for a hotel of this price
Stayed 2 nights in Apr 2023
Response from Belen - Recepcion on Apr 10, 2023
Hi Cameron,We are sorry to hear that we didn't meet your expectations and that you had a negative experience. We would like to learn more about what went wrong so that we can take steps to improve and ensure that our future guests have a great stay.Would you mind sharing some additional details about your experience with us and what you would like us to improve in the future? Your feedback is valuable to us and will help us to continue improving our services.Thank you again for staying with us and we hope to have the opportunity to welcome you back in the future.Best regards

10/10 Excellent

José

Stayed 1 night in Jan 2023
Response from Belen - Recepcion on Feb 4, 2023
Muchas gracias por tu valoracion Jose!

8/10 Good

rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
something different, convenient for a night!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique property, something you never see anywhere else. The biggest bed I have ever come across!
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not suitable if you have mobility difficulties
Overall I think the website information is misleading as I didn't realise it was a hostel and not a hotel. Luckily I emailed in advance to let the hotel know I would be arriving late - it's a good job I did or I wouldn't have been prepared for the little automated check in machine outside for anyone who arrives after 20:00. The machine was very frustrating to use but eventually I got in. I was shocked that there was a huge staircase in front of me and no lift. I have a serious spinal condition and am not meant to lift anything heavy, but with a 25kg suitcase, no lift and no one to ask for help, I had no choice but to haul it up the stairs, resulting in a flare up of pain for several days after. The room itself, like the hostel overall, was quaint and beautifully decorated - I was allocated the 'China Suite' which was a red room with painted dragons etc. I was impressed by the comfort and cleanliness of the room overall. Upon check out I did mention the lack of information on the website and that it should be clear there is no lift - what if a customer was in a wheelchair?? Overall, this is a hostel rather than a hotel, so the facilities are basic but the rooms are nice and the decor is quirky and interesting. Service is good - very friendly - but be prepared to use the automated check in machine if staff are away (you will need a code in advance for this), and avoid it if you have mobility issues or other problems with using stairs or carrying your luggage.
Stayed 1 night in Sep 2019

10/10 Excellent

Stewart, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet area
15 minutes from town center by bus where there is a stop 100 yards from the hotel.Nice quiet area, Doli was very helpful, we enjoyed our stay.
Stayed 4 nights in Aug 2018
Response from S. Gonzalez on Sep 19, 2018
Thank you so much for sharing! :)

6/10 Okay

Verified traveler

Hotel was just OK. Wish that I didn't have a shared bathroom, as there was a long wait in the a.m. The manager, Roberto, was very helpful.
Stayed 1 night in Mar 2018
Response from S. Gonzalez on Mar 23, 2018
Thanks for sharing your opinion with us. Kind regards, S. Gonzalez.

8/10 Good

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
There was a problem with checking in - the machine outside the hostel wasn't recognising my reference number. However the receptionist was really helpful and friendly, the room was nice and clean. However, male shower only had cold water.
Stayed 1 night in Nov 2017
Response from Juan Carlos Sanjuan on Dec 29, 2017
Thank you for sharing your experience!

8/10 Good

Coralie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

andy, perth australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
overpriced less than basic hotel. bed i need chiropractic help to recover from :(
Stayed 3 nights in Nov 2017

8/10 Good

sue, auckkand

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean. Easy to get to historical centr
Three things would have improved our experience here. A small fridge in n the rooms or a water cooler in the reception area. Summer is exceptionally hot in Valencia. Secondly the air conditioning was not greatly effective and requires attention or upgrading. Last point is the shower is so small it's difficult to move in.
Stayed 6 nights in Jul 2017
Response from Casual Valencia de las Civilizaciones on Jul 20, 2017
Dear Sue, thank you so much for your comments. It will help us to improve our service. Looking forward welcoming you again in our hostel. Kind regards, S. Gonzalez.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. Very unique and beautiful decor. Staff are very friendly and helpful and speak numerous languages. Very clean and tidy throughout. Would recommend highly.
Stayed 6 nights in Jun 2017

2/10 Terrible

Guy from Japan, Tokyo

Disliked: Cleanliness, staff & service
Totally Automated and over charged me
The room is large and interesting to but old, the place is not close to tourist attraction. The worst part of it is that it is Totally Automated and No Staff. But even worse the machine that checks you in needs a credit card and kept giving me errors so I could not check in. My friends card worked so he checked in for me, BUT when I got home to Japan, I was charged for the times the machine reported errors and I could not get in. So I was charged 3 times the amount of what it is supposed be. No I have to go through loops to get my money back.
Stayed 2 nights in May 2017
Response from S. Gonzalez on Jun 29, 2017
Dear guest, First of all thank you for contacting us. Regarding your comment, we are sorry to hear that you have not enjoyed your stay with us. Regarding your payment, there is no loops to go through, you only have to contact us. We have checked our records and we have found that you had 2 reservations and both were paid by the same card. But, once you checked your reservation on the machine, you make another payment, unnecessary, so we are happy to refund you the one that is not correct. Please, if you have any other question, please, do not hesitate to contact us directly to our email: casualvalenciadelascivilizaciones@casualhoteles.com. Thanks and kind regards,

6/10 Okay

Guy from Japan., Tokyo

Liked: Cleanliness, room comfort
Disliked: Staff & service
Totally automated stay
There is no one there, just a machine . I had to call a number on the machine because it did not recognize the reservation. Plus the English was not good. The room was nice size but quite distance from the center of city. Although I would no recommend it due to difficulty I had checking in, it is cheap so I rate it 3. Japanese Credit card did not work.
Stayed 2 nights in May 2017

6/10 Okay

Meredith, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting rooms, were clean and comfortable
Automated check-in did not work, and we were told by a housekeeper that we would have to return at 6pm. After a long journey to get there, and no cafes open nearby, this was not a good prospect. However the housekeeper was finally able to make a phone call & show us to our room. For the rest of our stay, no staff were apparent, and my one enquiry regarding the tea & coffee facilities mentioned in our welcome letter elicited a shrug and a sigh. Apparently they did not exist, although our Spanish is virtually non existant. Loud and lengthy berrating of the office woman by a male superior next morning did not make for the relaxed and comfortable establishment that we were seeking. The note in the welcome letter that we should check for the presence of a tv and air conditioner, otherwise we would be charged for their loss, was totally ludicrous. Spanish humour, perhaps?
Bed head in our room.

6/10 Okay

Lone Europhile, London

Liked: Cleanliness, staff & service
So near yet so far
The location is a bit further out than expected but buses and tram are near enough.......have a tourist card to make travel effortless!! There are even a few night buses nearby........ The hotel lacks catering but there are many food places and a supermarket nearby. Rooms are spacious, artfully decorated and comfortable but the shower unit badly proportioned and a distinct lack of plug sockets. I was very pleased with the welcome muffins left on the bedside table and an actual letter from the management explaining Wi-Fi and who to contact........the little touches count!
Got the Arabe suite

6/10 Okay

Verified traveler

The hostel is very bare bones with minimal amenities and no frills. Shower was tiny but clean, room smelled of cigarettes, only one room key was dispensed by the automated check-in machine. A decent option if you get a great deal but would pay a bit more to stay closer to the old town next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Robert, Usa

Urban..loud.
I would not do this again.

2/10 Terrible

paul, sussex, England

Disliked: Property conditions & facilities, room comfort
Cheap, but.....
Cheap, but clean. Located in not the best area. Easy to get to the centre by bus. Problems, reception not manned all day. We returned mid afternoon and room key did not work. Could not contact anyone as telephone numbers are premium rate. Left to wait until reception opened. Wondered what would have happened if this was late at night. Decided to check out early and booked in at another hotel.

8/10 Good

Martin

Liked: Cleanliness, staff & service
Casual Valencia de las Civilizaciones
Interesting hostel/hotel, rooms decked out in a different theme per room. My room was overlooking a street. Traffic constant and could here it. Could do with upgrading to double glazing for rooms on this side to.minimise noise. But friendly staff and room comfortable, could be i noticed more as a light sleeper Supplied cake as a welcome.

10/10 Excellent

Octavian, Londom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing international culture hotel
We came in the evening, we did the self check in which was great, and we enjoyed beautiful Spanish style double bedroom, very good for rest, coffee and good talks.
Response from Juan Carlos Sanjuan on Mar 12, 2016
Thank you very much for your review

6/10 Okay

Paul

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not the worst
Good place to stay for the money. We ended up in a fairly small room which was clean and tidy until you ventured into the bathroom. Shower wasn't the cleanest and overall a little shabby. Would've been nice to have seen other rooms to see if it was just ours

10/10 Excellent

Amanda, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Comfortable hotel for a budget traveller. Beds were grea, wifi was excellent, and the rooms were a good size and well cleaned. My friend and I travelled around Spain prior to stopping in Valencia, and it was the best place we stayed. It wasn't too close to center and I would recommend women walking alone at night in the area, but otherwise, it was top notch.

8/10 Good

Roberts, Glasgow

Liked: Cleanliness, staff & service, room comfort
Cheap option for Valencia
Me and my girlfriend stayed here for 5 night at the peak of the heat wave. Our room had aircon, so there was no problem sleeping. Bed and towels were changed regularly. On the bad side, it is slightly out of the city centre with no close by metro stations. However, there is a tram line not too far away. We did not have a bathroom in our room, which was a pity, but I know what some other rooms had it. There is no option for breakfast, but there are a few nice coffee places around where you can get your zumo natural and tostada.

10/10 Excellent

Lee, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and unique.....
Great room, unexpected in a Hostel, very individual. A little out of town but worth it-amazing value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet and friendly.
Excellent service from the staff. The receptionist even booked a coach transfer for me. Only issue I have is upstairs, there was some kind of building work going on that started at 8am and woke me up. But It wasn't part of the hostal so I can't blame them for that. Overall very quiet and peaceful.
Response from Juan Carlos Sanjuan on Mar 12, 2016
Thank you for your review

10/10 Excellent

Doris, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
The hotel management team are friendly and informative. I was superise with the letter with so much detail when we check in.
Response from Juan Carlos on Sep 20, 2014
Thank you for your review

8/10 Good

first time in Valencia, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different
I got the 'Egyptian' room. Very clean, very large, comfy bed. You enter and get your key automatically using a digital display which scans your details. There was a staff member around during normal office hours and he was very friendly. A good stay. Only negatives are that it is not close to any metro station (although bus stop is just around the corner) and the walls & ceiling are a bit thin so you can hear your neighbours if they're banging around.
Response from Juan Carlos on Sep 20, 2014
Apparently we were not able to give you all the information. We usually leave a card on the bed with the explanation of the whole city. We have a metro stop (Martxalenes) a 3-minute walk escasoso Casual Inn. Sorry

6/10 Okay

Betsy, Wisconsin

Liked: Cleanliness, room comfort
Room for 4 but missed being greeted by a person.
This was a good value and decent location although the automated doorway check in process was very challenging. Don't plan to arrive between 2 and 5 if you want to be greeted by a person. The room was comfortable but lacked a chair. There was plenty of room for our family of 4 adults. The bathroom was HUGE but the shower was so tiny that we couldn't bend over to get soap without opening the door. The composting toilet made very odd processing noises and emitted bad smells. The decorating is somewhat dated and the place is hard to find by car - sign is small.
Response from Juan Carlos on Sep 20, 2014
Thanks for your review. We have done work and improved showers. It is old but theming. Each room is themed in a civilization, perhaps nmo were able to convey our philosophy ...

8/10 Good

Chris K., Omaha, NE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hostel, sketchy location
I loved this hostel. Each room has a theme, which are super fun. The bed was a nice size (king), and our room had its own bathroom, though the shower was a little small for a tall guy like me. Overall, a great place to stay. The only problem with this hostel is the location. It is very much within walking distance of the old city (maybe 20-25 minutes), but the neighborhood around it is not that great. Nothing fun to see, and my girlfriend told me that if I hadn't been with her she wouldn't have felt comfortable walking around at night.
Response from Juan Carlos on Sep 20, 2014
Thank you very much for your words

10/10 Excellent

AndyC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for cost
An interesting concept between backpacker and hotel. Helpful staff, weird automated check-in, but good when understood.
Response from Juan Carlos on Sep 20, 2014
Thank you very much for your review

10/10 Excellent

Camilo Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super recomendada
Stayed 2 nights in Mar 2024
Response from Recepcion on Mar 20, 2024
Gracias Camilo!

4/10 Poor

Pedro I

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
En la habitación q nos dieron tenía mucho mucho olor a cigarro ni abriendo las ventanas se iba ese olor era insoportable las señoras de la limpieza trataron de ayudarnos pero el olor no se iba, ni podíamos dormir bien por el olor
Stayed 2 nights in Mar 2024
Response from Recepcion on Mar 20, 2024
Hola Pedro. Está prohibido fumar en las habitaciones, lamentamos que alguien se haya salteado la norma y te haya afectado. Ese dia el hotel estaba lleno y no teniamos opcion de cambiarte a otra habitacion :(Lo sentimos mucho

8/10 Good

Dilan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super!
Stayed 3 nights in Mar 2024
Response from Recepcion on Mar 20, 2024
Gracias Dilan!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Recepcion on Mar 20, 2024
Gracias Alejandro!

10/10 Excellent

Arnaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable
Stayed 1 night in Jan 2024
Response from Recepcion on Mar 4, 2024
Muchas gracias por tu reseña Arnaldo! Esperamos volver a recibirte. Un saludo

10/10 Excellent

Isabel Maria

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calidad precio excelente.
Stayed 2 nights in Nov 2023

4/10 Poor

Marine

Traveled with partner
Disliked: Amenities
Très déçu par l'isolation des chambres. On entend tout dans les couloirs et malheureusement les gens n'ont pas de savoir vivre donc on entend toute la nuit les portes qui claquent. Les femmes de ménage non plus ne sont pas très discrètes car dès 7h45 on entend les chariots et aucune discrétion sans parler du groupe de climatisation installé sur le balcon de la chambre qui n'a pas de double vitrage. L'emplacement de l'hôtel est cependant pas mal (quelques bars/restaurants aux alentours et ligne de bus pour aller dans la vieille ville). Le personnel (vu qu'une fois à l'arrivée) est gentil mais absent tout le long du week-end (il ne faut pas avoir un soucis...). Je ne recommande pas cet hôtel qui à mon sens est très cher pour le peu de confort.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pedro Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Belen - Recepcion on Nov 15, 2023
Muchas gracias por tu valoracion!

8/10 Good

Ferdinand

Traveled with partner
Liked: Cleanliness, amenities
Uns hat es sehr gut gefallen, die individuellen Zimmer, wirklich jedes ist unterschiedlich. Die Naehe zur Innenstadt von Valencia - 2km und Der Flughafen ist gut erreichbar. War für uns wichtig wegen der Leihwagenrückgabe. Wir würden es wieder buchen
Stayed 2 nights in Oct 2023
Response from Recepción on Nov 4, 2023
Vielen Dank für Ihren Kommentar! Wir freuen uns, dass Ihnen das Hotel gefallen hat :)Grüße und bis zum nächsten Mal!

10/10 Excellent

Nicoletta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Recepcion on Oct 16, 2023
Muchas gracias Nicoletta!

8/10 Good

Ainhoa

Traveled with partner
Liked: Cleanliness, property conditions & facilities
La verdad que la temática me gusta mucho, las habitaciones están muy bien, falta algún arregñullo, pero por lo demás muy bien.
Stayed 1 night in Aug 2023
Response from Recepcion on Aug 19, 2023
Muchas gracias Ainhoa!

8/10 Good

Kübra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Recepción on Jul 6, 2023
Muchas gracias por tu valoracion!Esperamos volver a verte pronto

10/10 Excellent

Nicolas Alonso

Traveled with partner
Liked: Cleanliness
Muy buenas las habitaciones, regresaría sin duda.
Stayed 2 nights in May 2023
Response from Recepción on May 19, 2023
Muchas gracias por el comentario¡¡¡

10/10 Excellent

Vanni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfetta
Response from Recepción on May 13, 2023
Grazie mille!!