Ratings based on 338 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Students
by A verified traveler from RO

Good hotel, well located

Posted Jul 24, 2017
Pros: Location, staff, overall comfort
Cons: bathroom door - put a proper door in order to insure a minimum privacy; shelves - where should I put my clothes? fridge - summer, hot... it is useful
Location: central location, felt very safe, modern architecture nearby, 2 shopping malls with food court
The hotel is very nice, in a good/safe location of Valencia, the staff is helpful and offer you all the information that you need. Me and my wife did in this hotel things we never did until now as the hotel does not have a proper bathroom door, it is a glass door and it does not even completely cover the hole so we had to do at least 2 things that we never did before in front of each-other. Our room was perfect for 1-2 nights stay. If you stay longer and you have more clothes with you there is no place to deposit these so you have to keep them in your luggage. Try to wear a t-shirt after a week stay to this hotel... Valencia is a nice city. Expected or not, in the summer it gets really hot. The hotel though about this and they offer you 2 bottles of water daily. It's a good idea, very nice touch. However, you have no refrigerator in the room so your water would be hot all the time. After a walk through the old center or a day at the beach it would be great to have a COLD drink in your room. A small hotel refrigerator costs under 100$. You get these money for 1 night stay so you could consider adding this valuable item.
4 out of 5
Recommended
for Everyone
by A verified traveler from Luanda, Angola

A nice and practical hotel... Easy and simple...

Posted May 27, 2017
Pros: The staff at front desk and the simplicity of the room..
Cons: Would be great... but right now, I cannot see anything except may be, have a mini bar with some drink options.
Location: Well, very nice location, at an iconic place the " ciutat des arts y ciências de Valencia " a world class infrastructure!
Was a great two nights experience... it was my first time in Valencia and we felt welcomed and well treated by hotel staff. But before the shuttle company we booked along with the hotel, they were also fantastic.. I felt like it was not our first time there. The first day we arrived we had the chance to have our lunch and beachfront restaurants where we enjoyed a great deal of seefood! And for dinner we wanted to experience some meat...then we didn't know where to find a right place and I got a superb advise from this young lady at the reception - Raquel, to hum I address our "Thank you" for her professionalism and "ready to help" attitude! So we had a great weekend in Valencia and I would say... Great Bad... good food and very nice city and people... A Nice place to return and explore more!
Comment from Hotel Management
May 31, 2017 by Rafael García Amezcua, Hotel Management
Dear Angelino, firstly we would like to thank you the time spent giving us your opinion. We are really glad you enjoyed your time at Valencia. Is amazing to read such a beutiful review from our customers. We look forward to see you soon. Kind regards, ILUNION Aqua Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Lots of food nearby, really uncomfortable beds.

Posted Mar 20, 2017
The staff was helpful, the room was clean, the location was great. Things were very uncomfortable inside the room though. They provided 2 TWIN beds put together like a full size bed. But the room has glass doors in the bathroom, so obviously it's made for a couple. It was weird sleeping away from my girlfriend because of the bed(s). Be sure to request the right bed for you. But seriously otherwise a nice hotel.
Comment from Hotel Management
Mar 21, 2017 by Rafael García Amezcua, Hotel Management
Dear Jon, thank you for sharing your experience. Your opinion is very important for us. We look forward to welcoming you again on your next visit to Valencia. Kind regards,
4 out of 5
by A verified traveler

Ideal location

Posted Nov 19, 2016 on Hotels
This stay was for work and Leisure and the hotel was convenient for shopping arcade and nice restaurants in immediate are .
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear customer, thank you for the time spent sharing your experience with us. We are glad to know that our location was to your liking. Yours sincerely, Rafael García Amezcua Ilunion Aqua's Manager
2 out of 5
by A verified traveler

Never going back

Posted Oct 1, 2016 on Hotels
Bit disappointed with the hotel, the room was quite basic and disappointing, the lifts worked erratically and took forever to come to your floor and then too, took you up and down before you could embark. Staff was apathetic and quite unhelpful, were advised to book at their superior hotel next time.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear customer, thank you for sharing your words with us. We value your opinion very much. First we would like to apologize if you do not feel satisfied during your stay.Tell you that we take note of your comments and transfer to to study the case and take appropriate corrective action department. We ask again apologize for not covering your expectations and hope you give us a new opportunity for this time, make you live a satisfying experience. Receives a warm greeting, Rafael Garcia Amezcua Ilunion Aqua's Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2016
Good location, clean and safe. Near everything.........,,,
Comment from Hotel Management
Aug 27, 2016 by Rafael García Amezcua, Hotel Management
Dear customer, thank you for sharing your experience with us, we are pleased that we met your expectations, we expect you on your next visit. Kindest regards. Rafael García Amezcua Ilunion Aqua's Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a mall

Posted Jul 1, 2016
Overall we had a very pleasant stay in this hotel. It should be noted however that the hotel is located in the fourth floor of a mall; so if you forget this and you do not speak Spanish, it might be a bit hard to find :P. Overall the area around is very nice, although I think it is more residential. You can take one bus to get to the beach, or walk, which is about half an hour away. The staff is very friendly and answers all your questions. Rooms are a bit small, and our bathroom did not have what I would call a real door. It had a sliding glass door that was more for decoration than privacy. However, the rooms are very clean and maintained very well every day. The bus stop for the hop on- hop off tourist buses are right in front of the hotel, if you would like to do some sightseeing.
Comment from Hotel Management
Jul 20, 2016 by Rafael García Amezcua, Hotel Management
Dear Customer, Thank you for sharing your experience with us. We are glad that you enjoyed your stay and values with such good words. For us it is very important that our customers appreciate our efforts. We hope to see you soon on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2016
Nice hotel adjacent to mall located downtown Ver clean n safe
Comment from Hotel Management
Jun 26, 2016 by Rafael García Amezcua, Hotel Management
Dear customer, Firstly we would like to thank you for sharing your experiencia with us. We are delighted you enjoyed your stay. Thank you also for your good feedback and contributions. We hope to welcome you back on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua's Manager
4 out of 5
by A verified traveler

Not for everyone

Posted May 9, 2016 on Hotels
Last minute booking to stay at the Agua 3. It's ideally situated for the shopping centre and the city of arts and sciences. But it's not in a good location for getting to the city centre which is about a 1 hour walk away. The tourist bus stops at the entrance to the shopping center. This will take you to the beach and the city center but costs around €17 per day. The room didn't contain a lot. A bed, a desk, 2 lamps, a safe, a tv and a place to hang clothes. The whole room is painted white making it a cold setting. The bathroom is modern. It has a sliding door which covers the light switch. This means you have to remember to switch the light on before you go in otherwise you have to walk out, close the door, switch the light on and slide the door open again. The view from my room was towards the shore. Looks a bit like old factories out that way. There's a lot to highlight as problems but I enjoyed my stay at the hotel. The staff were great and the room was sufficient for my needs.
Comment from Hotel Management
Jun 27, 2016 by Rafael, Hotel Management
Dear Customer, First of all we would like to thank you for sharing your experience with us. We appreciate the time dedicated to write your valuable words that always help us improve. We hope to welcome you back on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua's Manager
4 out of 5
by Rabih from London

bed confort wasn't as expected

Posted Feb 6, 2016 on Hotels
Pillows weren't confortable one per person and very thin.
Comment from Hotel Management
Jul 21, 2016 by Rafael, Hotel Management
Dear Rabih, thank you for sharing your experience with us. We take note of your contribution always help us to improve. We hope to see you in your next visit to the city. Kind regards. Rafael Garcia Amezcua Ilunion Aqua's Manager