Ratings based on 328 Verified Reviews

4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Ideal location

Posted Nov 19, 2016 on Hotels
This stay was for work and Leisure and the hotel was convenient for shopping arcade and nice restaurants in immediate are .
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear customer, thank you for the time spent sharing your experience with us. We are glad to know that our location was to your liking. Yours sincerely, Rafael García Amezcua Ilunion Aqua's Manager
2 out of 5
by A verified traveler

Never going back

Posted Oct 1, 2016 on Hotels
Bit disappointed with the hotel, the room was quite basic and disappointing, the lifts worked erratically and took forever to come to your floor and then too, took you up and down before you could embark. Staff was apathetic and quite unhelpful, were advised to book at their superior hotel next time.
Comment from Hotel Management
Oct 30, 2016 by General Manager, Hotel Management
Dear customer, thank you for sharing your words with us. We value your opinion very much. First we would like to apologize if you do not feel satisfied during your stay.Tell you that we take note of your comments and transfer to to study the case and take appropriate corrective action department. We ask again apologize for not covering your expectations and hope you give us a new opportunity for this time, make you live a satisfying experience. Receives a warm greeting, Rafael Garcia Amezcua Ilunion Aqua's Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2016
Good location, clean and safe. Near everything.........,,,
Comment from Hotel Management
Aug 27, 2016 by Rafael García Amezcua, Hotel Management
Dear customer, thank you for sharing your experience with us, we are pleased that we met your expectations, we expect you on your next visit. Kindest regards. Rafael García Amezcua Ilunion Aqua's Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a mall

Posted Jul 1, 2016
Overall we had a very pleasant stay in this hotel. It should be noted however that the hotel is located in the fourth floor of a mall; so if you forget this and you do not speak Spanish, it might be a bit hard to find :P. Overall the area around is very nice, although I think it is more residential. You can take one bus to get to the beach, or walk, which is about half an hour away. The staff is very friendly and answers all your questions. Rooms are a bit small, and our bathroom did not have what I would call a real door. It had a sliding glass door that was more for decoration than privacy. However, the rooms are very clean and maintained very well every day. The bus stop for the hop on- hop off tourist buses are right in front of the hotel, if you would like to do some sightseeing.
Comment from Hotel Management
Jul 20, 2016 by Rafael García Amezcua, Hotel Management
Dear Customer, Thank you for sharing your experience with us. We are glad that you enjoyed your stay and values with such good words. For us it is very important that our customers appreciate our efforts. We hope to see you soon on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2016
Nice hotel adjacent to mall located downtown Ver clean n safe
Comment from Hotel Management
Jun 26, 2016 by Rafael García Amezcua, Hotel Management
Dear customer, Firstly we would like to thank you for sharing your experiencia with us. We are delighted you enjoyed your stay. Thank you also for your good feedback and contributions. We hope to welcome you back on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua's Manager
4 out of 5
by A verified traveler

Not for everyone

Posted May 9, 2016 on Hotels
Last minute booking to stay at the Agua 3. It's ideally situated for the shopping centre and the city of arts and sciences. But it's not in a good location for getting to the city centre which is about a 1 hour walk away. The tourist bus stops at the entrance to the shopping center. This will take you to the beach and the city center but costs around €17 per day. The room didn't contain a lot. A bed, a desk, 2 lamps, a safe, a tv and a place to hang clothes. The whole room is painted white making it a cold setting. The bathroom is modern. It has a sliding door which covers the light switch. This means you have to remember to switch the light on before you go in otherwise you have to walk out, close the door, switch the light on and slide the door open again. The view from my room was towards the shore. Looks a bit like old factories out that way. There's a lot to highlight as problems but I enjoyed my stay at the hotel. The staff were great and the room was sufficient for my needs.
Comment from Hotel Management
Jun 27, 2016 by Rafael, Hotel Management
Dear Customer, First of all we would like to thank you for sharing your experience with us. We appreciate the time dedicated to write your valuable words that always help us improve. We hope to welcome you back on your next visit to Valencia. Best Regards, Rafael García Amezcua ILUNION Aqua's Manager
4 out of 5
by Rabih from London

bed confort wasn't as expected

Posted Feb 6, 2016 on Hotels
Pillows weren't confortable one per person and very thin.
Comment from Hotel Management
Jul 21, 2016 by Rafael, Hotel Management
Dear Rabih, thank you for sharing your experience with us. We take note of your contribution always help us to improve. We hope to see you in your next visit to the city. Kind regards. Rafael Garcia Amezcua Ilunion Aqua's Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

A new facility in AQUA mall near ocean + museums

Posted Sep 21, 2015
Pros: New building, in a mall. Convenient to the beach and museums/ new things to see in Valencia
Cons: Make it easier to locate in the large mall
Location: Beach, science museum, mall
Confusing buildings in a nice mall called AQUA. Aqua 3 and Aqua 4 hotels are 2 buildings next to each other - different pricing. Rooms are new, clean and relatively inexpensive. Internet (good speed) was included along with a decent breakfast. Felt more like a business hotel. Location - walk to nearby science museum and other cool things. Take a bus along the shore to the city beach which is really nice. Buses are convenient and frequent. Getting to the hotel from the railway station is a bit challenging; recommend a taxi (taxis are very cheap in Valencia for some reason; for a family of 5, sometimes cheaper than metro tickets). Being in a mall meant lots of food choices were available although our hotel wing did not have a pool that the other seemed to have. Apart from a decent room, no other amenities were available. Reception staff friendly and nice. Valencia has a lot of English speakers so Spanish speaking is not a must. Good shopping - also a large grocery store in the mall. Not too far from the city center which is absolutely gorgeous with many great places to eat. Our only regret - we should have stayed at least 2-3 days in Valencia! Great place....
Comment from Hotel Management
Jul 23, 2016 by Rafael García Amezcua, Hotel Management
Dear Milind, I would like to thank you for sharing your experience with us and the positive comment about our location, staff. We take note of all your contributions always help us improve. We hope to see you with us again on a future occasion. Kind Regards, Rafael García Amezcua ILUNION Aqua Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Reading, UK

Lovely staff, nice room

Posted Aug 28, 2015
Pros: Brilliant staff. Clean and tidy room.
Cons: When the bathroom door was shut you could still see through which was not brilliant as we were friends sharing a room.
Location: Not a very central location we had to taxi/bus to most places, however this was not too expensive. The hotel is next to a nice shopping centre though.
All the staff we meet were very helpful and polite. We found this especially when one of our party had their wallet stolen including the room key. The staff were efficient and helpful which was very reassuring for us through a difficult time.
Comment from Hotel Management
Jul 25, 2016 by Rafael García Amezcua, Hotel Management
Dear Amy, thank you for sharing your experience with us as well as positive feedback from our staff, we apologize if the design of the bathroom door room was not your total satisfaction, we hope to see you again. Kind regards, Rafael García Amezcua Ilunion Aqua's Manager
4 out of 5
by Allan from Epsom

!0 nights in a Spanish Travelodge...sort of

Posted Aug 20, 2015 on Hotels
Booked the Aqua 3 hotel as literally a last ditch attempt to get 10 days in Valencia last minute and as close to my budget as possible. The Aqua 3 is more suited to 1 or 2 nights for weekend trips or business trips. However its location right by the modern City of Science and Arts, 20 minute bus rides to the old city centre and the cities beaches made it a great place to lay our sleepy heads at the end of some busy days seeing the sites and sunning ourselves on the beach. We hired bikes from the hotel which were great as Valencia has loads of cycle routes. One bonus for anyone who loves shopping (my wife) is that the hotel sits on top of a large shopping mall with good shops, supermarket and a huge number of restaurants. The only down side was there was no coffee/tea making facilities which we could really have done with and no pool (but I knew that in advance). Staff were very helpful, especially Silvia! Would stay again and would recommend, though hopefully I'll have plenty of time to book a "proper holiday" next time
Comment from Hotel Management
Aug 10, 2016 by General Manager, Hotel Management
Dear Allan, thanks for sharing your experience with us as well as positive assessment of our staff and location, we are happy to know that you enjoyed your stay. Receives a warm greeting. Rafael García Amezcua Ilunion Aqua's Manager