Standard as expected for the price and 5 stars
Posted Sep 12, 2016
Overall, the hotel setting itself was lovely and in-line with our expectations of a 5* hotel and for what we paid. The staff on the concierge desk were very friendly and polite, but a couple of staff in the bar area were quite rude/abrupt.
Some aspects of the hotel seemed over priced for what they were. For example, basic drinks around the pool and ice creams were very much inflated in price. We bought two basic cornettos by the pool (they were nestle branded at best) and it came to over £8 for two! When lying by the pool you did sometimes feel like staff were pestering you too frequently and asking if you wanted a drink etc trying to bring in extra money and tips.
We had bed and breakfast only. The breakfast was nice, but for the price not quite the level we expected. The meats and cooked section were relatively low quality, and there was little variety each day.
Whilst the pool area was nice, there was a large section with just deck chairs that no one seemed to use and as such there was often a shortage of sun loungers for anyone who came late morning or afternoon. Removing some of the deck chairs and replacing with sun beds could improve this. Also, whilst there was a children's pool, a lot of people brought their children to the adults pool instead, which defeated the object. The umbrellas by the sun loungers were extremely heavy and cumbersome to move and put up, which could be an issue for some guests.
Comment from Hotel Management
Sep 12, 2016 by Sergio Ramos – Room Division Manager, Hotel Management
Thank you for sharing your views and for your detailed review. We highly appreciate the fact that you enjoyed your stay with us and most services as well as the accommodation were satisfactory.
We appreciate your kind remarks and we will work to imporve those items and we all hope to have the opportunity to serve you again very soon.