Our overall stay was great. Our room was cleaned when asked and left alone when asked. The only bad thing is that they took my husbands shorts that were hanging under a towel. On their sign it's says to hang the towels you want to keep and to leave the dirty ones on the ground. Well they took the hanging ones too thus taking the shorts. we immediately went to the front desk and informed them. They said that they send out their laundry to a different facility and that they will I for them and the staff about it. We checked in on them at 4 times before we left and each time they said they didn't have any new information. So the day we checked out I left them my information to be contacted if they were found. The day after we got home (Jan 14) I got an email saying that the shorts were found! Great right? It would've been if they found them after we left. According to the email they were found on Jan 5th, 7 days before we left!! 7 days that we were STILL IN THE HOTEL!!! Well now they want me to pay to get them sent to me. And I have yet to hear back.
Long story short (no pun intended) don't hang anything!!!
Comment from Hotel Management
Jan 22, 2016 by medium hoteles Community Manager, Hotel Management
we are very sorry for the inconvenience. As the hotel Director mentioned by email, we found the shorts in the corridor, just in front of another room. So we linked them to a wrong room instead of yours. This happened on January, 5th: two days before you let us know that some shorts had vanished. This delay made the job harder to us.
Please accept our apologies for the mistake and, as a compensation, be ready to receive your husband's shorts. We are sending them at our full expenses.
Thanks for your patience.
Kindest regards on behalf of all hotel medium valencia staff.