When checking out, my two credit cards were rejected, obviously for the hotel's communications problem. I could use the cards elsewhere all right. And the clerk didn't know JCB cards, which are accepted even in some taxis there.
Comment from Hotel Management
Jan 25, 2017 by Agustin Signoli, Hotel Management
Dear Mr. Salgadao,
Thank you for taking the time to share your experience with us. We are very sorry to hear that you have had some issues paying with your credit cards upon check out, we will certainly look into this matter as with do work with JCB cards, we will also check if it had anything to so with our POS terminal, to avoid it from happening in the future. We hope that you have enjoyed your holiday in Valencia.
Thank you once again.
We hope to see again soon,
Front Desk Manager