Interior

Reviews of Petit Palace Plaza de la Reina Hotel

3 out of 5
Petit Palace Plaza de la Reina Hotel
C/ L Abadia de San Martin, 3, Valencia, Valencia

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 636 reviews" "
Rating 8 - Good. 289 out of 636 reviews" "
Rating 6 - Okay. 76 out of 636 reviews" "
Rating 4 - Poor. 11 out of 636 reviews" "
Rating 2 - Terrible. 6 out of 636 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location close to all the main sites. Staff incredibly helpful and friendly. Great selection in breakfast buffet. Large room comfortable bed - just a perfect stay
Stayed 5 nights in Mar 2024
Response from Marta Goterris – Experience Manager on Mar 25, 2024
Dear Susan,Thank you for sharing your positive feedback.We're thrilled to hear that you found our location fantastic, our staff incredibly helpful and friendly, and our breakfast buffet great. We're delighted that you enjoyed the comfort of your spacious room and bed. We look forward to welcoming you back for another perfect stay.Warm regards,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina

10/10 Excellent

Michael Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for staying close into the city centre, being equidistant from two of the major city squares. Friendly staff and first class room service. This was our second stay at this hotel and we were as pleased with it this time as we were five years ago. We'll be staying again as the location would be hard to beat!
Stayed 7 nights in Nov 2023
Response from Marta Goterris – Experience Manager on Dec 7, 2023
Dear Michael,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had an excellent stay at our hotel and that you found our location to be convenient, being equidistant from two major city squares.It's truly heartwarming to know that you appreciated the friendliness of our staff and enjoyed our first-class room service. We take great pride in providing a comfortable and memorable experience for our guests, and it's fantastic to hear that we were able to exceed your expectations once again.We are honored that you chose to stay with us for the second time, and we look forward to welcoming you back for future visits. Our commitment to providing exceptional service and a prime location remains unwavering, and we are thrilled to be your preferred choice in accommodations.If there is anything specific you loved about your stay or any suggestions you might have, we would love to hear more. Your feedback is invaluable to us as we strive to continuously enhance the guest experience.Michael, thank you again for your kind words, and we can't wait to have the pleasure of hosting you again soon!Sincerely,Marta Goterris – Experience ManagerPetit Palace Plaza de la Reina

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and very comfortable
The hotel is centrally located in the historic district. Easy walking distance to everything. The hotel itself is modern and clean. The staff were very friendly and helpful. The room was clean and comfortable. I would return to this hotel and I highly recommend it.
Stayed 2 nights in Nov 2023
Response from Laura Rodríguez - Experience Manager. on Nov 13, 2023
Dear Michael,Thank you so much for taking the time to share your experience! We're thrilled to hear that our central location, modern facilities, and the friendliness of our staff added value to your stay. Your kind recommendation means the world to us!We're delighted that you found everything to your liking and that your room provided the comfort and cleanliness you deserved. It would be our absolute pleasure to welcome you back.Warm regards,Laura Rodríguez - Experience Manager.

10/10 Excellent

Jodie

Traveled with family and small children
Liked: Amenities
Our kids loved the bunk bed room! First time finding that in Spain. We also loved the free coffee, water, and rentable bikes. Will definitely be returning!
Stayed 2 nights in Sep 2023
Response from Laura Rodriguez - Experience Manager. on Sep 29, 2023
Dear Jodie,Thank you for sharing your feedback! We are delighted to hear that your children enjoyed the bunk bed room; it's indeed a unique feature we take pride in offering. We're also pleased that you appreciated the complimentary amenities such as coffee and water, as well as the option to rent bikes. We look forward to welcoming you back in the future!Kind regards,Laura Rodriguez - Experience Manager.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Laura Rodriguez - Experience Manager. on Sep 25, 2023
Dear Jan,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Valencia has to offer. We would be glad to welcome you again!Kind regards,Laura Rodriguez - Experience Manager.

8/10 Good

Luis, Doral

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A small hotel in the heart of Valencia. Rooms are small and basic but comfortable enough for a good sleep. Location is prime surrounded by plenty of shops and restaurants. The staff is whay really makes this property stands apart from the rest. Helpful and always willing to provide advise when needed.
Response from Laura Rodriguez - Experience Manager. on Jul 20, 2023
Dear Luis,Thank you very much for taking some minutes of your valuable time to share your experience and for rating us so well. We really appreciate your high feedback about your stay, and we hope that you enjoyed our hotel and our city in the best way possible. We're really happy the attention you received from our staff was unbeatable. We hope you visit us soon; we can't wait to have you back!Kind regardsLaura Rodriguez - Experience Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Laura Rodriguez - Experience Manager. on Jul 19, 2023
Dear William,Thank you very much for taking a few minutes to give us your wonderful review after your stay. We are glad that everything the hotel has to offer was to your liking and that you were able to make the most of your trip to Valencia. We hope you will visit us again very soon.Kind regardsLaura Rodriguez - Experience Manager.

10/10 Excellent

BURCIN

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Perfect location, friendly and helpful staff. Free bikes to explore the city.
Stayed 3 nights in Jun 2023
Response from Laura Rodriguez - Experience Manager. on Jul 5, 2023
Dear Burcin,First of all, thank you so much for choosing us for your trip to Valencia!!We're so glad you enjoyed a few lovely days in Valencia and getting to know our beautiful city.Thanks for highlighting the attention received from all our staff!! We work hard to make you feel at home and we're so happy we succeeded.Kind regardsLaura Rodriguez - Experience Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and extremely friendly staff. Hotel was very clean and comfortable.
Stayed 5 nights in Jun 2023
Response from Laura Rodriguez - Experience Manager. on Jun 27, 2023
Dear Guest,First of all, thank you for the trust and for choosing us for your stay in Valencia. We're super happy that you enjoyed your days in Petit Palace Plaza de la Reina and got to know our beautiful city.Thanks for highlighting the attention provided by all of our staff, it was so nice to have you here.We hope to see you soon.Kind regards,Laura Rodriguez - Experience Manager.

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little spot to stay in the middle of everything. Enjoyed our stay
Stayed 2 nights in May 2023
Response from Petit Palace Plaza de la Reina on May 16, 2023
Dear Lawrence,Thank you for the great review of our hotel and thank you for choosing Petit Palace Plaza de la Reina! I am delighted that you had a fantastic time with us and it was wonderful to read how much our fantastic location exceeded your expectations, walking distance from amazing places like the Cathedral, the Central Market and most of the interesting places here in Valencia. It was our pleasure to have hosted you and we hope very much to have the chance to welcome you back again in the future.Warm regards,Luis GómezExperience Manager

10/10 Excellent

Theodore Jene Castel,

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Petit Palace was perfect for our Fallas adventure. It was basically the center for everything Fallas! The rooms were nice and clean and you definitely want to pay for the breakfast thats available! Its one of the best breakfasts ive ever had offered anywhere and the flavorfullness of all the food was amazing!
Stayed 6 nights in Mar 2023
Response from AGUSTIN on Mar 29, 2023
Dear Theodore, thank you very much for your great evaluation...!!! We are really happy to know you have enjoyed your stay with us for Fallas and especially because you have enjoyed our delicious breakfast :)))It is alwaysa pleasure to receive guests like you and we hope to see you next time if you decide to come back to Valencia. Our warmest regards, Agustín Signoli. Experience Manager

10/10 Excellent

Karina, Maple Valley

Stayed 3 nights in Feb 2023

10/10 Excellent

Kulwant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything thing about this place-so many things were walking distance. I loved the bathroom most hotels we stayed in Spain were a disaster
Stayed 5 nights in Mar 2023
Response from Louis on Mar 12, 2023
Dear Kulwant,It was a pleasure having you as our guests and we couldn't be happier to see that overall everything has met and exceeded all your needs.Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us.We hope you had a great time in Valencia, and we look forward to see you again soon in the near future...!!Our warmest regards,Louis Martins.Guest Service AgentPetit Palace Plaza de la Reina

10/10 Excellent

Vanessa

Stayed 2 nights in Nov 2022
Response from Louis on Nov 25, 2022
Dear It was a pleasure having you as our guest and we couldn't be happier to see that overall everything has met your expectations.Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us.We hope to see you again soon in the near future...!!Our warmest regards,Louis Martins.Guest Service AgentPetit Palace Plaza de la Reina

10/10 Excellent

Nicholas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As central as it gets. Quiet room, modern and a good size Very efficient and friendly welcome.
Stayed 1 night in Nov 2022
Response from Louis on Nov 2, 2022
Dear Nicholas,Thank you ever so much for sparing a few minutes of your time to share your experience with us, and for the great evaluation.We couldn't be happier to learn that overall everything has met and exceed all your needs, and the hotel location as well as the assigned room and staff service, have met your expectations.It was our absolute pleasure having you as our guests, and we surely hope you had a lovely time in Valencia.We would be thrilled to welcoming you back in the not-too-distant future...!!! Our Warmest regards, from the whole family at the Petit Palace Plaza de la Reina.Louis Martins.Guest Service AgentPetit Palace Plaza de la Reina

10/10 Excellent

Julia

Stayed 3 nights in Oct 2022
Response from Louis on Oct 21, 2022
Dear Julia,It was a pleasure having you as our guest and we couldn't be happier to see that overall everything has met your expectations.Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us.We hope you had a lovely time in Valencia, and we look forward to see you again soon in the near future...!!Our warmest regards,Louis Martins.Guest Service AgentPetit Palace Plaza de la Reina

10/10 Excellent

nelly

Stayed 3 nights in Oct 2022

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE PLACE TO STSY !!!!
Everything about this place was great including air conditioning which is not the norm in Europe. Federica and Agustin were awesome!!!! The only thing to know is : hotel is in the old part of town (beautiful area) but if you are driving it’s tricky to get to hotel to load and unload bags . Touch base with hotel for directions. I will return.
Stayed 5 nights in Sep 2022
Response from AGUSTIN on Oct 2, 2022
Dear María, thank you very much for your excellent review....!!! We are happy to know our Hotel is the place to stay in Valencia and because Federica and me were awesome :))) It was a pleasure to receive you as our guest and we hope to see you next time. Our warmest regards, Agustín Signoli. Experience Manager.

10/10 Excellent

Kevin Gerardi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Short walk from metro. Rooms clean and tidy. Breakfast very good. Bus stop to beach and other amenities very convenient
Stayed 7 nights in Sep 2022
Response from Louis on Sep 11, 2022
Dear Kevin,It was a pleasure having you as our guests and we couldn't be happier to see that the hotel location as well as the room cleanliness, amenities and breakfast service, have met your expectations.Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us.We hope you had a lovely stay in Valencia, and we look forward to see you again soon in the near future...!!Our Warmest regards, from the whole family at the Petit Palace Plaza de la Reina.Louis Martins.Guest Service AgentPetit Palace Plaza de la Reina

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff fantastic location
Stayed 3 nights in Aug 2022
Response from Agus on Aug 11, 2022
Thank you very much Kelly....!!! We are really happy to know you have enjoyed our great hotel. Hope to see you next time. Kindest regards, Agustín Signoli. Experience Manager

10/10 Excellent

Blandin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was thoroughly surprised by my room. I absolutely loved it!! When I return to Valencia, I hope to stay at that hotel again. Superb!
Stayed 1 night in Aug 2022
Response from Agus on Aug 8, 2022
Dear Blandin, thank you so much for your great valuation...!!! We are really happy to know you have loved your room and of course because you will come back, hope so. Our warmest regards, Agustín Signoli Experience Manager

10/10 Excellent

Fatih

Stayed 2 nights in Jul 2022
Response from Agus on Aug 1, 2022
Thank you Faith for your great valuation....!!! Hope to see you next time. Our warmest regards, Agustín Signoli. Experience Manager.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, great location. Hotel was super clean and right in the city centre.
Stayed 3 nights in Jul 2022
Response from Louis on Jul 15, 2022
Dear Guest, It was a pleasure having you as our guests and we couldn't be happier to see that overall everything has met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope you had a great time in Valencia, and we look forward to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel in an excellent, central location. Really friendly, helpful staff. Genuinely multilingual!
Stayed 3 nights in May 2022
Response from Louis on Jun 11, 2022
Dear Daniel, It was our absolute pleausre having you as our guest, and we couldn't be happier to hear that overall everything has met and exceeded all your needs and the hotel cleanliness and staff service and friendliness, have met your expectations. We hope you enjoyed your stay in Valencia, and we would be delighted to see you again soon...!!ç Thank you very much for your evaluation, and for sharing your experience with us. Our Warmest regards, from the whole family at the Petit Palace Plaza de la Reina. Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel lives up to its name, great location
Room with terrace was fab, location so convenient for the old quarter, central market and great architectural history of Valencia.
Stayed 1 night in May 2022
Response from Louis on Jun 10, 2022
Dear Louise, It was a pleasure having you as our guest and we couldn't be happier to hear that the assigned room with a terrace, as well as the hotel location, have met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope you had a lovely time in Valencia, and we look forward to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

8/10 Good

Chris

Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2022
Response from Louis on May 18, 2022
Dear Chris, Thank you very much for sparing a few minutes of your time to evaluate your experience with us. It was a true pleasure having you as our guest, and we hope you had a lovely time in Valencia. We look forward to see you again soon, Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

8/10 Good

TOMAS

Liked: Cleanliness, staff & service, room comfort
Fair for what you are paying!
The service was good and the conditions of the hotel are fair for what you pay. The only thing that I didn’t like it that was they weren’t prepared for the rain. Unfortunately we stayed during very bad weather conditions. Apparently it was a historical storm, but they didn’t have enough umbrellas to provide to their guest. So they should improve this.
Stayed 1 night in May 2022
Response from Louis on May 18, 2022
Dear Tomas, Thank you very much for sparing a few minutes of your time to share and evaluate your experience with us. We are very pleased to hear that the hotel service has met and exceeded all your needs, and we surely hope you had a great time in Valencia despite of the weather. We are very sorry to hear that during the stay with us there was a storm and we didn't have antmore umbrellas available to offer. Our most since apologies. We have checked this matter and we will order a few more just in case. Thank you so much! It was a pleasure having you as our guest, and we hope to see you again soon, if the future holds...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Great central location. Decent breakfast. Good service from Lou & the reception team. Was pleased to see Lou going the extra mile to help 4 Ukrainian refugees.
Stayed 6 nights in Mar 2022
Response from Louis on Apr 6, 2022
Dear Ian, Thank you ever so much for sparing a few minutes of your time to share and evaluate your experience with us. It was our absolute pleasure having your as our guests and we couldn't be happier to see that overall everything has met and exceeded all your needs. We are very pleased to hear that our hotel location, as well as the breakfast and staff service, have met your expctations. To me personaly, i was thrilled to have met you both, and being able to help our guests in everthing i possible can, it is indeed very motivating and fulfilling. Thank you so much for mentioning me. THANK YOU! We hope it is not too long before we have the pleasure of welcoming you back again. Our Warmest regards, from the whole family at the Petit Palace Plaza de la Reina. Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 2 nights in Mar 2022
Response from Louis on Mar 18, 2022
Dear Abby, It was a pleasure having you as our guest and we couldn't be happier to see that overall everything has met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from AGUSTIN on Mar 22, 2022
Thank you Anne...!!! hope to see you next time. Best regards, Agustín Signoli Experience Manager

8/10 Good

Marcela I

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from AGUSTIN on Mar 22, 2022
Estimada Marcela, muchas gracias por valorar tu estancia en el Hotel. Nos alegra saber que, en general, tu estancia ha sido agradable. Esperamos volver a verte nuevamente. Un cálido saludo, Agustín Signoli Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Louis on Jan 23, 2022
Dear Guest, It was a pleasure having you as our guest and we couldn't be happier to see that overall everything has met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

6/10 Okay

Oscar

Stayed 4 nights in Dec 2021
Response from AGUSTIN on Jan 6, 2022
MUCHAS GRACIAS OSCAR POR TU VALORACIÓN. UN SALUDO, AGUSTÍN SIGNOLI EXPERIENCE MANAGER

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Louis on Dec 3, 2021
Dear Kelly, It was a pleasure having you as our guest and we couldn't be happier to see that overall everything has met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope you had a great time in Valencia, and we look forward to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Louis on Nov 11, 2021
Dear Maher, It was a pleasure having you as our guests and we couldn't be happier to see that overall everything has met your expectations. Thank you ever so much for sparing a few minutes of your time to leave your feedback following your recent stay with us. We hope to see you again soon in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay in Petit Palace Hotel
Great location. Very good hotel. Clean and comfortable. Good choice of food for breakfast . Staff professional and friendly. Will stay here again when in Valencia.
Stayed 1 night in Oct 2021
Response from AGUSTIN on Nov 2, 2021
THANK YOU VERY MUCH FOR YOUR GREAT VALUATION AND FANTASTIC WORDS...!!! HOPE TO SEE YOU NEXT TIME. KINDEST REGARDS, AGUSTÍN SIGNOLI. EXPERIENCE MANAGER.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location right in the heart of the historic center. Property was hard to find though - though I wonder how our taxi driver from the airport was able to find it as it involved travel down what appeared to be pedestrian only alleys. Taxi ride BTW was around 36 Euros for those considering that option. We took the metro back to the airport for less than 5 Euro but it involved wheeling luggage 15 minutes through the streets of Valencia. Something to consider. Property was older but well maintained. Single two-person elevator in the hotel gets old after a while, as it oftentimes takes forever to call. Stayed in a terrace room on the top (5th) floor. Probably the only room I would book here (which wasn't that much more expensive) with a lovely terrace looking out over the tile roofs of the nearby buildings. Room was on the small side but functional. Bed was comfortable and bathroom acceptable, but with many old buildings, and as others have commented, the faint smell of sewage from the bathroom drain can be overpowering at times if you're not used to it. In fact as soon as you get off the elevator on the 5th floor it hits you right away. For me not a reason to not book a terrace room, but be advised if this is a dealbreaker for you. Rooms also not very soundproof, again, as is the case with older buildings, but I did find this place value for money given the location, which was it's top selling point. Breakfast was quite disappointing though at 13 Euro PP/Per day.
Stayed 2 nights in Oct 2021
Response from Louis on Oct 21, 2021
Dear Joseph, It was a true pleasure having you as our guests and we are very happy to hear that the assigned room, as well as the comfort of the bed and hotel location, have met your expectations. On the other hand, we are sorry to hear that you had experienced bad smell coming from the bathroom. It can happen sometimes in Valencia when there's weather changes, it goes through the pipes. Our most sincere apologies. Regarding the taxi from the airport, so sorry to hear that, a taxi to the hotel should not cost more than 25 euros. We certainly hope you had a great time in Valencia, and we look forward to see you again soon, if the future holds...!! Thank you very much for sparing a few minutes of your time to share and evaluate your experience with us. Our warmest regards, Louis Martins. Guest Service Agent. Petit Palace Plaza de la Reina

10/10 Excellent

Henk

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smooth check in!
Free early check in! Located in city center!
Stayed 1 night in Oct 2021
Response from Louis on Oct 21, 2021
Dear Henk, It was our absolute pleasure having you as our guests, and we couldn't be happier to learn that the hotel location as well as the free early check-in, have met and exceeded your expectations. We surely hope you had a lovely time in Valencia, and we look forward to see you again in the near future...!! Thank you for your evaluation and for sharing your experience with us. Our warmest regards, Louis Martins. Guest Service Agent. Petit Palace Plaza de la Reina

8/10 Good

Victor

Traveled with family
Excellent central location. Didn't like the hard to find off site parking location
Stayed 1 night in Oct 2021
Response from Louis on Oct 11, 2021
Dear Victor, It was a true pleasure having you as our guests and we hope you had a great time in Valencia. We are very pleased to hear that the hotel location has met your expectations even though you had difficulites finding the nearby parkings. We are sorry about that. Thank you very much for spending a few minutes of your time to share your experience with us, and for your evaluation. We look forward to seeing you again soon...!! Best regards, Louis Martins. Guest Service Agent. Petit Palace Plaza de la Reina

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Agus on Sep 15, 2021
Thank you Stephen!!! Kindest regards, Agustín Signoli Experience Manager

6/10 Okay

Enos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2021
Response from Louis on Aug 3, 2021
Dear Enos, It was a pleasure having you as our guest and we surely hope you had a lovely time in Valencia. Thank you very much for sparing a few minutes of your time to evaluate your experience with us. We hope to see you again soon, if the future holds...!! Best regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la reina

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Agustin was a great man who made sure our stay was with ease and all went well, cannot praise him highly enough. The hotel is chic and close to the main square in Valencia but tucked away so there's no outside noise at night. We had a lovely terrace as well. Well worth a stay and prices are good for the area in center of town
Stayed 2 nights in Jul 2021
Response from Louis on Jul 13, 2021
Dear Maria, It was our absolute pleasure having your as our guests and it is very fulfilling to know that eveything´s met and exceeded all your needs. I are very pleased to hear that you enjoyed the hotel as well as the assigned room, and Agustin was of great help throughout your stay with us. I am sure that Agustin was thrilled to help. Thank you ever so much for such lovely comments and for the great review. We look forward to see you again in the near future. Our warmest regards from the whole team at the Petit Palace Plaza de la reina. Louis Martins. Guest Service Agent. Petit Palace Plaza de la Reina

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. We even had some special requests, and they accommodated each one.
Stayed 3 nights in Jun 2021
Response from Louis on Jul 11, 2021
Dear Daniel, Thank you ever so much for sharing your experience with us and for the lovely review. THANK YOU! It is very fulfilling to hear that you had a great time and all your special requests were accomplished. It was our absolute pleasure having you as our guests and we truly hope to see you again in the near future...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien ubicado y muy limpio.
Stayed 4 nights in Jun 2021
Response from Louis on Jul 8, 2021
Estimado Huésped, Ha sido un verdadero placer haberle recibido y nos alegramos mucho de leer que tanto la ubicación del hotel como la limpieza han cumplido con sus expectativas. Esperamos que haya disfrutado de su estancia en Valencia. Ha sido un placer haberle recibido y esperamos verle pronto...!! Un saludo, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina Un saludo,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Louis Martins on Feb 17, 2020
Dear Anthony, Thank you very much for sparign a few minutes of your time to evaluate your stay with us. It was a true pleasure to have you as our guest and we couldn't be happier to see that overall everything has met and exceeded all your needs. We hope you hd a great time in Valencia and we look forward to see you again soon...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located and an easy walk to anywhere in the old city yet still tucked away on a side street so you don't have all the commotion of the city right outside your window. The staff is very helpful and accommodating and speak English very well.
Stayed 4 nights in Jan 2020
Response from Louis Martins on Feb 7, 2020
Dear Guest, It was our absolute pleasure having you as our guest and we couldn't be happier to hear that you enjoyed our hotel location and the assigned room as well as the staff service and friendliness, have met your expectations. Thank you ever so much for your evaluation and for sparing a few minutes of your time to share your experience with us. We hope it is not too long before we have the pleasure of welcoming you back again. Our Warmest regards, from the whole family at the Petit Palace Plaza de la Reina. Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina plazadelareina@petitpalace.com

6/10 Okay

Traci, San Diego

Traveled with family
The hotel is in a great location and facilities and cleanliness were acceptable. However, there was a terrible sewer smell in the bathroom which we were told was the result of the wind. Also know that there is no parking onsite, but reasonably priced 24 hour parking is only a few blocks away.
Stayed 2 nights in Dec 2019
Response from Louis Martins on Dec 24, 2019
Dear Traci, We are very pleased to hear that our location as well as the room cleaniless, have met your expectations. We apologise if there was a sewer smell coming from the bathroom. Unfortunately due to weather changes such as rain or wind, valencia tends to have a bit of a bad smell, altough it doesn't happen all the time it can happen and last few hours. Sorry about that. It was a pleasure having you as our guest and we hope you had a lovely time in Valencia. Thank you ever so much for sparing a few minutes of your time to share and evaluate your experience with us. We lopok forward to see you again soon...!! Best regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate
This is a really nice hotel and good value for money. Unfortunately the night we stayed there they had builders in . They gave us a complimentary breakfast as an apology. The hotel is in a great position, close to the cathedral, bars and restaurants. We had a few problems, but it wouldn't stop us going back
Stayed 1 night in Dec 2019
Response from Louis Martins on Dec 20, 2019
Dear Graham, We are very pleased to hear that you enjoyed our location as well as the hotel itself and its value for money. We certainly hope you had a lovely holiday in Valencia On the other hand, our most sincere apologies if on the night you stayed with us we were doing some works. We were delighted to offer you a complimentary breakfast to make up for it. Thank you for your understanding! Thank you ever so much for sparing a few minutes of your time to share and evaluate your experience with us. It surely was a true pleasure having you as our guests and we hope to see you again soon...!! Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

8/10 Good

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & decor, and dog friendly (they give you dog food and bowls and a dog bed!)
Stayed 3 nights in Dec 2019
Response from Louis Martins on Dec 15, 2019
Dear Guest, It was our absolute pleasure having you and your pet as our guests at the Petit Palace Plaza de la Reina and we couldn't be happier to read that our location, hotel decoration and dog facilities, have met your expectations. We hope you had a brilliant time in Valencia and we hope to see you again soon, if the future holds...!! Thank you for sharing your experience with us, Best regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Louis Martins on Dec 5, 2019
Dear guest, It was a pleasure having you as our guest we we are very pleased to see that overall everything has met and exceeded all your needs. We surely hope you had a wondeful holiday in Valencia. Thank you very much for sparing a few minutes of your time to evaluate your experience with us. We hope to see you again soon, if the future holds. Our warmest regards, Louis Martins. Guest Service Agent Petit Palace Plaza de la Reina