Ratings based on 303 Verified Reviews

3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Bognor Regis

Comfortable Hotel with Excellent Staff

Posted May 1, 2017
Pros: The staff, breakfast, free tea and coffee, the shower!
Location: Ten minutes walk from from the centre of Valencia.Plenty of local cafes and restaurants.
Stayed here for three nights in April and were very well cared for! Our room was quite small but had a high ceiling, a huge, comfortable bed and enough storage space. We were on the 4th floor with a view of the street below but by keeping the windows closed were not bothered by noise at any point. We did think we would have a balcony to sit on but found it to be a railing in front of the windows (which could be opened) Before we arrived we requested a kettle and this was provided with some tea. The safe was free and the shower was super efficient in a spotlessly clean bathroom. The toiletries were of a very high standard and smelt gorgeous. On two occasions we needed help (with the TV and safe) and an engineer came immediately,explained everything and was very patient and polite. It was easy to connect to wi-fi and it worked well. We loved having complimentary coffee, water and little easter eggs in reception and were able to borrow a corkscrew. For the price breakfast was excellent: fresh fruit, cakes and croissants, yoghurt, smoothies, sausages, bacon, scrambled and boiled eggs, sliced bread and rolls (and an efficient toaster!)...plus more. The fruit juice was particularly good as was the coffee! Our only minor criticisms were that the scrambled eggs were (perhaps inevitably) a bit dried up and there was often a wait for bacon. The main plus for this hote,though, was the staff. Everyone was friendly without being intrusive, advice was always to hand. We were given and free
Comment from Hotel Management
May 15, 2017 by Salvador Prades, Hotel Management
Dear Joy. Thank you very much for this fantastic feedback of your experience with us. There is no better reward to our efforts than to know that you enjoyed your stay with us and everything were to your liking. Specially THANKS for your beautiful words about our staff. See you soon!! On behalf of the whole family of Petit Palace Ruzafa, THANK YOU FOR YOUR TRUST AND RECOMENDATION. Salvador Prades. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Great Hotel in Valencia

Posted Mar 9, 2017
Location: Walk to Plaza del Toros, the old town and great restaurants.
The staff were wonderful (especially Lucia)....friendly and helpful. The room was clean and comfortable, the bathroom clean with a very good shower. They offer free coffee/tea in the lobby....and free lollipops at the front desk! The only suggestion I would make, is to have better directions on the website for those arriving by train at Estacio del Nord.
Comment from Hotel Management
Mar 15, 2017 by Salvador, Hotel Management
Dear Sandra. THANK YOU VERY MUCH for your beautiful words about your experience with us. It's a great pleasure to receive comments like yours. We are delighted to know that you enjoyed your stay with us and that the comfort of our rooms, the free coffee/tea facilities and the friendliness of our team were to your liking. Thank you for your comments about the directions in the web site, we are worknig to improve it. We hope to see you back soon!!!! On behalf of the whole family of Petit Palace Germanías, thank you again for your trust. Salvador Prades. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dominican Republc

Hotel conveniently located

Posted Mar 5, 2017
Friendly staff and excellent customer service. Plug adapter needed and immediately received. Some inconvenient with the curtain blackout and room changed immediately. Staff always willing to support customers.
Comment from Hotel Management
Mar 15, 2017 by Salvador, Hotel Management
Dear Joaquin. Thank you very much for this beautiful review and for sharing with us your opinion about the experience in our hotel. We love to know you have enjoyed your break in Valencia, and that the friendliness and help of our team were to your liking. Apologize for the inconveniences with the curtains in your first room. we have finished changing all the curtains of the hotel last week. We hope to see you back soon!!!!!!! On behalf of the whole family of Petit Palace Germanías, thank you very much for your trust. Salvador Prades. General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Leicester, UK

Great location, great breakfast,very helpful staff

Posted Nov 17, 2016
We were here for MotoGP - hotel was perfectly located for train links to the circuit. Staff were helpful and professional and helped direct us to great places to eat and drink each night
Comment from Hotel Management
Nov 20, 2016 by Salvador Prades, Hotel Management
Dear Cindy. Thank you very much for this kind review and for sharing with us your opinion about the experience in our hotel. We love you have enjoyed your getaway in Valencia for the Moto GP, and that our location and the help of our staff have been to your liking. We hope to see you back soon!!!!!!! On behalf of the whole family of Petit Palace Germanías, thank you very much for your trust. Salvador Prades. Managing director.
5 out of 5
Recommended
for Everyone
by A verified traveler from Polo

Very convenient and close places of interest

Posted Oct 2, 2016 on Orbitz
Stayed for only one night but if I was to stay longer, I would stay there anyway. Very polite and informative staff, clean room, all I needed to make the stay pleasant. I would definitely go back.
Comment from Hotel Management
Oct 3, 2016 by Salvador Prades, Hotel Management
Dear Javier. We can only say THANKS fro this beautiful review. It will be a great pleasure to see you back soon. Kind regards on behalf of the whole family of Petit Palace Germanías. Salvador Prades. Managing Director.
4 out of 5
by A verified traveler

Sweet little deal.

Posted Sep 28, 2016 on Hotels
Great for the price convenient to transportation, shopping, food, bars, cathedrals, beach...The room is pretty small, but it's not about staying IN the room.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear Guest. Thank you for this lovely review of your stay with us. We are delighted to know that everything has been to your liking and that you have enjoyed your break in Valencia and the wonders of this city. Thanks for giving us your trust and see you soon !!!! A warm greeting on behalf of the entire team of Petit Palace Germanias. Salvador Prades. Managing Director.
5 out of 5
by A verified traveler

Lovely hotel

Posted Sep 22, 2016 on Hotels
We had a great time in Valencia. A great city for a long weekend, lots to do and see. The hotel was in a great part, really bustling and not too far away from all the attractions and only 5/10mins walk from a metro. If you can borrow the bikes from the hotel (they are a little old) they are a great way to see the city which is very flat and safe to cycle around. We cycled to the Marina and beach which was lovely.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear guest. Thank you for sharing this beautiful review of your break in Valencia. We are very happy to know that you had a pleasant expereince with us, and that you enjoyed our free bike loan, cycling arround this beautiful city. We hope to see you soon!!!! Kind regards on behalf of the whole family of Petit Palace Germanías. Salvador Prades. General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Location in the centre of Ruzafa

Posted Aug 29, 2016
Pros: The perfect Location and simple styling.
Cons: N/A
Location: The hotel is right in the heart of Ruzafa, minutes from some lovely cafes, bars and restaurants.
Perfect location in the centre of vibrant Ruzafa. Close to cafes, bars and restaurants. The main shopping centre, market and Cathedral square are all in walking distance. Close to the train station.
Comment from Hotel Management
Aug 30, 2016 by Carolina Noverques, Hotel Management
Dear AliceB, First of all we would like to say you thank your for taking part of your time sharing your experience with other posible guest. We are glad to know that you enjoyed the hotel location. We hope to see you again in a near future. Kind regards, Carolina Noverques, Front Desk Manager
5 out of 5
by A verified traveler

Great short break

Posted Aug 10, 2016 on Hotels
Was a great short break location great for the train and all we wanted to do in Valencia. The staff very helpful
Comment from Hotel Management
Aug 21, 2016 by General Manager, Hotel Management
Dear guest, thank you so much for taking your time sharing your experience with other posible. For us is a pleasure to know that you enjoyed your stay with us, as the hotel location and our staff. We hope to see you again in a near future. Kind regards, Carolina Noverques, Front Desk Manager
4 out of 5
by Thomas

Posted Jul 31, 2016 on Hotels
Comment from Hotel Management
Aug 2, 2016 by Salvador Prades, Hotel Management
Dear Thomas. We can only say THANK YOU VERY MUCH for so good score of your stay with us. We are very pleased to know that you have enjoyed your stay in Valencia and that everything were to your liking. We hope to see you back very soon. Best regards of the whole team of Petit Palace Germanías. Salvador Prades. General manager.