Great hotel but front desk reception attitude poor
Posted Oct 10, 2016 on Hotels
The hotel was excellent overall. It is an ideal location within easy walking distance to all the central sites, resteraunts, etc. Hotel was clean and room was of good size. The only problem we encountered was at the front desk where on the day of our departure we asked if they could order us a taxi for 2pm when we went out of hotel for the morning. This we were told would be done. We did this early because there was a fiesta going on in centre of city and we knew some roads were closed. When we got back to hotel prior to 2pm, we did then check about taxi, only to be told that taxis couldnt get to hotel. Further she was fairly offhand saying just go down road and try to flag taxi down. This was difficult with no traffic due to road closures anyway. This led to a very frantic and traumitic finale to break rushing around with cases to get to airport on time. Clearly person on front desk wasnt on top of her job and was definitely less than helpful.