Ratings based on 676 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London

Good, spacious, modern hotel.

Posted Nov 27, 2016
Pros: spacious, clean, friendly, efficient, nice room and bathroom. Location convenient - equidistant from old city and beach
Cons: Could be quieter early in the mornings - noise from other guests and also trolley noise in corridor. Otherwise great.
Location: Location central. Not too far from old city and within walking distance of the impressive City of Arts and Sciences. Metro nearby and cabs easy.
Overall I had a very good and pleasant experience. I would return. I was initially given a smoking room which I didn't want - when I went back to reception to explain that I had had confirmation that I had a non-smoking room, I was immediately given a very spacious non-smoking room without any fuss. All the staff were very pleasant, professional and friendly. My room was very clean and well maintained and had a nice view over the Turia river which used to run through the centre of the city but is now a dry river bed full of trees, parks, playgrounds, sports pitches and so on. Breakfast was excellent with a lot of choice. The only problem was some early morning noise in the hotel but this was minor. It was about a 25 minute walk to the old city but very easy to get cabs from the hotel so not a problem. Cabs are good and not very expensive so this is a nice way to get around particularly if you are not in Valencia for long. It was also easy to get to the beach by cab so the location was convenient. I would definitely stay there again.
Comment from Hotel Management
Nov 28, 2016 by calidad, Hotel Management
Dear Marula Thank you so much for choosing our hotel for your stay. We are delighted to read that overall you had an enjoyable stay with us and we completely met your expectations. We highly appreciate your comments. It will be a pleasure for us to welcome you back in future. Kind regards, Quality Department
5 out of 5
by A verified traveler

Posted Nov 26, 2016
Great hotel, Great hotel, Great hotel,Great hotel, Great hotel,Great hotel,Great hotel,Great hotel.
Comment from Hotel Management
Nov 28, 2016 by calidad, Hotel Management
Thank you very much !!!!!1
5 out of 5
by A verified traveler from Wales, UK

Great hotel with great location

Posted Nov 24, 2016
Lovely welcome upon arrival, staff happy and willing to help. Hotel is very clean and tidy. Only criticism is that we booked a double room and had two single beds pushed together so occasionally would find myself in the dip/gap. However each single bed was large enough for two people. Hotel is in walking distance to the town centre, city of arts and sciences, a patisserie and has a bus stop right outside. We would stay here again.
Comment from Hotel Management
Nov 25, 2016 by calidad, Hotel Management
Dear Kathyn, Thank you so much for choosing our hotel for your stay. We are delighted to read that overall you had an enjoyable stay with us and we completely met your expectations. We highly appreciate your comments. It will be a pleasure for us to welcome you back in future. Kind regards, Quality Department
2 out of 5
by A verified traveler from p

Breakfast

Posted Nov 19, 2016
The hotel was fine except for breakfast. I expect to be served tea and coffe in a 5 star hotel, the scrambled eggs and bacon were stone cold and on the first morning there was something that looked like a dead cockeroach on the dining room floor. We pointed it out to a waiter and he just kicked it under a table!!!
Comment from Hotel Management
Nov 22, 2016 by calidad, Hotel Management
Dear guest, We would like to thank you for your comments, we take note of your suggestions regarding breakfast. Regarding the photo you have attached with the dead insect, we would like to inform you that the Hotel strictly complies with all valid controls of disinfection and debugging, nevertheless these unpleasant discoveries happen in rare occasions. We would like ask for our most sincere apologies. Yours sincerely,
5 out of 5
by A verified traveler from Panama City

Great hotel

Posted Nov 14, 2016
Pros: Big room, confortable bed, clean, quiet, nice staff, very friendly, great breakfast buffet
Cons: That they didn't have turn Down service, beside that everything is ok.
Location: The location couldn't be better, al a walking distance of the Ciudad de Artes y Ciencias, of the old para of the city, the metro station is very close
Comment from Hotel Management
Nov 16, 2016 by calidad, Hotel Management
Thank you!! See you soon. Best regards
4 out of 5
by A verified traveler

Gutes Hotel außerhalb vom Zentrum

Posted Oct 24, 2016
Pros: das Zimmer war ziemlich neu renoviert, wir wurden freundlich empfangen. als ich beim einchecken für den Rückflug Hilfe brauchte, war man mir behilflich.
Cons: Frühstücksservice: unaufmerksames Personal, Teller wurden nicht abserviert.
Location: das Hotel befindet sich außerhalb vom Zentrum, wenn man gerne zu Fuß geht ist das Zentrum aber in ca. 20 Minuten erreichbar. Busverbindungen sind gut.
Comment from Hotel Management
Oct 26, 2016 by calidad, Hotel Management
Vielen Dank für das lassen uns Ihre Meinung. mit freundlichen Grüßen zu erhalten
4 out of 5
by A verified traveler from UK

clean and comfortable hotel

Posted Oct 22, 2016
Pros: Hotel staff were very helpful. Easy access from/to the airport and the city centre. Breakfast had a lot of choice. The room size was good and the room was clean.
Cons: We were bitten by mosquitos, though we hardly opened the window. Swimming pool required to wear a cap which the hotel didn't sell. There was a gym, but they put gym machines to one of the rooms. It looked a bit strange. (The gym and spa are under maintenance)
Location: 10 min walk to the nearest tube station which was quite convenient.
Comment from Hotel Management
Oct 24, 2016 by calidad, Hotel Management
Dear Ayako , thank you for having chosen the SH Valencia Palace Hotel for your stay in Valencia We are pleased that you enjoyed your stay with us, and greatly appreciate your comments, this encourage us to improve every day. Yours sincerely
3 out of 5
by A verified traveler

便利な場所

Posted Oct 19, 2016
良くも悪くも普通のホテルです。 立地は悪くはないです。旧市街まで歩いて行けます。 部屋は広く清潔感がありました。本的なこと以上の期待はできません
Comment from Hotel Management
Oct 24, 2016 by calidad, Hotel Management
Thank you!
3 out of 5
by A verified traveler

Ok, aber Preis/Leistung stimmt nicht

Posted Oct 14, 2016
Hotel ist ok, aber Preis/Leistung stimmt nicht. Zimmer würden eine Renovierung vertragen, ebenso der Swimmingpool. Außerdem sind der SPA und das Gym momentan wegen Renovierung geschlossen. Auf der Webseite ist dazu nur ein winziger Hinweis und mir war es bei der Buchung nicht bekannt. Wiedereröffnung ist in 2017. Lage ist gut, Bushaltestelle direkt vor der Tür. Zu Fuß ca 20 Minuten in die Altstadt und zum Strand
Comment from Hotel Management
Oct 18, 2016 by calidad, Hotel Management
Ich danke Ihnen sehr für Ihren Kommentar, Grüße
5 out of 5
by A verified traveler

Excellent hotel in a pleasant area

Posted Oct 6, 2016
Pros: We were pleased with the hotel generally. The public areas and bedrooms were modern and well decorated. The staff were helpful, polite and efficient.
Cons: The receptionist on arrival was abrupt and not very welcomingAll the other staff were friendly ,polite and efficient.
Location: The hotel overlooks the Truia Gardens, which we were very impressed by. The area felt safe and was an easy walk into the city centre( approx 10 mins)
Comment from Hotel Management
Oct 10, 2016 by calidad, Hotel Management
Thank you for having chosen the SH Valencia Palace for your stay in Valencia. We greatly appreciate your comments, this encourage us to improve our service every day. Our best regards