Ratings based on 162 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexingto Kentucky US

Easy place to stay

Posted Oct 2, 2017
The staff was very nice and helpful. Access to the hotel was easy and safe. Parking was onsite and off the street. The grounds were very well kept and very clean. The rooms were simple but nice. The hotel was very clean and the restaurant bar had a good selection and good hours. It was away from the city center but a easy was if wanted to go. Only complaint was the water pressure everything else was good.
Comment from Hotel Management
Nov 2, 2017 by Mauricio , Hotel Management
Hello Mark, Thanks so much for your comments and your positive calification, that means so much for us, we are very happy that your stay in the ecotel was very good, and also thanks for your comment about the water pressure we go to work in that now. We hope to see you again soon :) Best regards
3 out of 5
by A verified traveler

Overall disappointed with this hotel

Posted Sep 6, 2017 on Hotels
We found that this hotel wasn't at all as good as the reviews suggest. It's a large hotel with apartment-like rooms in several nice buildings, lots of greenery and the garden around the main entrance is nice. Our room was in the furthest section away from the entrance so there was no wifi which, even in the entrance, was not great. The room smelt quite damp, the lighting was terrible and the bed was incredibly hard. The air conditioner dripped water down the wall and onto our luggage. In the bathroom there was a large bath with jets around the edges which I thought I'd take advantage of... after filling the bath up past the jets it began to fill with muck - the bath was obviously not thoroughly cleaned! Also, the pathways through this hotel are incredibly slippery after rain, my partner fell and hurt his shoulder. The hotel is not in the centre of Valladolid so a car is necessary. Would not return.
Comment from Hotel Management
Sep 12, 2017 by Esteban, Hotel Management
We appreciate your comment and we apologize for the problems you had at the hotel, we will work to correct them
4 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017 by Esteban, Hotel Management
Nos da gusto que haya disfrutado de su estancia con nosotros, esperamos que regrese pronto. -Ecotel Quinta Regia
5 out of 5
Recommended
for Everyone
by A verified traveler from Palatine, IL USA

Beautiful Hotel

Posted Mar 11, 2017 on Orbitz
Pros: Beautiful, well maintained, safe, A/C, WiFi, parking, professional bi-lingual staff.
Location: Conveniently located near the major roadways, a new supermarket, restaurants. The main square was a healthy walk, but we had a car to get around.
We had a lovely time at this hotel. It's beautiful, safe, and the staff was wonderful. It was conveniently located near the major roadways entering town. WiFi in the room. Room was large, clean, A/C, and charming. Free gated parking included. Plenty of restaurants nearby, but the hotel had a very nice restaurant we ate at for breakfast. The main town square is a hefty walk, but we had a car to wander around town.
4 out of 5
Recommended
for Everyone
by A verified traveler from toronto ontario

Convenient to visiting the coba ruins

Posted Feb 6, 2017
Pros: The proximity to the the ruins ...
Cons: The reception people were polite but at times we had a difficult time communicating as they spoke no English.
Location: The ruins and three cenotes all close you can go to all 3 cenotes or just pick one.
The hotel is just off the highway as you head into Coba. We almost drove past it ... the wifi was slow but doable. The grounds were lovely. The king size bed comfy. The breakfast was fresh fruit toast and coffee self serve. When we drove into coba to eat we found one restaurant open and were the only customers. But the proximity to the archaeological site made the hotel worth the money. We were at the ruins before the hoards arrived and were there in under ten minutes.
5 out of 5
by nathan C.

Late night dinning

Posted Jan 22, 2017 on Hotels
Was in town with a group of 9 to meet with members of a local church. The hotel is comfortable and is a great value. Two things stand out. The first is the incredible service and the second is the restaurant outside. Our favorite memories were the late nights dinning under the outside pavilion.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you very much for your comments, it was a pleasure to serve your group on those days
5 out of 5
by A verified traveler

Posted Aug 15, 2016 on Hotels
Lovely comfortable hotel. Great restaurant for lunch and very friendly staff.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
thank you very much for your preference and comments
4 out of 5
by Fabiyan from New York, NY

Good home base for Chichen Itza.

Posted Jun 5, 2016 on Hotels
We stayed here so that we could take a cab in the morning to Chichen Itza and beat the tourists. It was extremely convenient for this. However the hotel staff got us our cab, which they were family with. The cab there cost double what it cost us to come back. The grounds of the hotel are very nice and it's like staying in a jungle. The hotel is located about 6 blocks from the main square. If I were to go again I would stay in a hotel on the square as there was really nothing around the hotel. There also was a mosquito issue in our room which was gross. All and all it was a good stay as a home base to head to Chichen Itza. Which was amazing and a must do.
3 out of 5
by A verified traveler from USA

Ok hotel far from town

Posted Feb 7, 2016
Pros: The grounds, room, and pool
Cons: Food
Location: Far from town
This was an ok hotel with nothing out of the ordinary
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 27, 2016 on Hotels