Ratings based on 234 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by Lauren

Posted Jan 9, 2017 on Hotels
Property was beautiful and the town was great for exploring. Tons of nature, good food and local markets. We had tons of issues with the front desk. We were without Wi-Fi for the entirety of the trip, which was INCREDIBLY frustrating. I WOULD NOT HAVE BOOKED had I known that. We were assured we would have wi-fi before arrival. We were international travelers and without wi-fi we had no access to info about the town, restaurants, email etc. The front desk was NOT helpful. They "reset" the wi-fi numerous times and then proceeded to blame it on our phones.....which had worked LITERALLY everywhere else in Mexico for the duration of our two week stay. We were not offered anything in response to this HUGE issue. Not even a free drink ticket. If wi-fi or an accommodating front desk is something that is important to you I would not recommend booking here...we had other issues with the front desk but none as glaring as the wi-fi....... REALLY wish we could have enjoyed our stay here. The property is really lovely and we were incredibly excited. The front desk was A MAJOR let down on every level.
3 out of 5
by A verified traveler

Posted Sep 12, 2016
Lack of maintenence, low staff to help fast, expensive .
Comment from Hotel Management
Oct 3, 2016 by Gerente de Operaciones, Hotel Management
agradecemos su visita y sus comentarios, lamentamos los inconvenientes que se presentaron durante su estancia, de inmediato estaremos trabajando en ellos para que nos de la oportunidad de volver a atenderlos.
5 out of 5
by A verified traveler from Delray Florida

Paradise in the mountains.

Posted Sep 4, 2016 on Hotels
Wonderful and very relaxing. The natural rustic setting was enchanting. I loved the cabins! Comfortable, beautiful and charming. I'm returning for sure!
Comment from Hotel Management
Sep 11, 2016 by General Manager, Hotel Management
agradecemos su vista y sus comentarios, nuestro compromiso es seguir trabajando para que en su próxima visita rebasemos sus expectativas de descanso y confort.
5 out of 5
by Maria E

Paradise

Posted Aug 17, 2016 on Hotels
Serene, private.. Paradise! Lots of activities to enjoy by the nearby forest and lake: horses, boating, parasailing, etc.. The climate is perfect!.. Paradise! The staff was eager to please in a relaxed, naturally beautiful setting. Flowers, trees, birds and creeks all around.. Paradise!
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
Estimada María. Agradecemos su comentarios y nos hace sentir satisfechos del trabajo que nuestros compañeros hacen para que su estancia sea buena.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Fresnos. TX

Beautiful Hotel in the Moujntains

Posted Aug 9, 2016 on Orbitz
Pros: The location, the cool air. and the nice staff/
Cons: There was no desk in our suite and the table did not have a light above it.
Location: Located in the mountains near a beautiful lake, the area offers golf, hiking horseback riding, etc.
This is a beautiful hotel in a wonderful, lakeside setting in the mountains. The staff was wonderful and very helpful. It rained while we were there but we relaxed and read. The food and drink were very good.
Comment from Hotel Management
Aug 20, 2016 by Gerente de Operaciones, Hotel Management
Mil gracias por comentar su estancia con nosotros, día a día nuestros compañeros trabajan para que su estancia este llena de descanso y confort.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent place to stay

Posted Jul 22, 2016 on Orbitz
The hotel rooms have recently been renovated and look beautiful. The experience at this hotel exceeded by far any expectation we have created. The facilities are in very well kept condition: you have several surfaces of Tennis courts, the pool was clean and warm. The room has a fireplace which can be lit overnight.
Comment from Hotel Management
Aug 20, 2016 by Gerente de Operaciones, Hotel Management
Estimado Huésped. nos complace enormemente el saber que la remodelación de nuestras habitaciones hayan sido de su agrado esto nos motiva a seguir trabajando en mejoras de nuestras instalaciones y de servicio.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 2, 2016 on Hotels
4 out of 5
by A verified traveler

Nice getaway

Posted Mar 31, 2016 on Hotels
Avandaro is a mostly residential neighborhood/town frequented by those wishing to get away from the city for the week/weekend. It is near the town of Valle de Bravo, which offers visitors the opportunity to get a taste of what a true Mexican town is all about. Lots of local culture, food and shopping available, and, since it is adorned by a lake and mountains, there are a lot of opportunities for practicing water and mountain sports... Even hang gliding.
Comment from Hotel Management
Jul 9, 2016 by Gina, Hotel Management
Dear guest, thank you for your comments. they help us to improve everyday. We hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from mexico

Nice hotel near valle de Bravo

Posted Mar 15, 2016
Pros: is clean and has friendly staff
I went to a wedding, it is not the kind of travel i like to do. The weather was very cold, and there where not many things to do.
Comment from Hotel Management
May 4, 2016 by Eri, Hotel Management
Dear guest, thank you very much for your comments.
3 out of 5
by Patricio

This traveler left a rating score only Posted Feb 9, 2016 on Hotels