Ratings based on 743 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Extremely noisy

Posted Sep 19, 2017
The hotel was very very expensive. For the amount I would have thought it would have had above average cleanliness and patronage. But it had neither. 3 nights we stayed there were kept up half the night by other hotel guests. Because of the lack of sleep we didn't enjoy our days as much. Would never stay there again nor would I recommend.
1 out of 5
by A verified traveler

For the price, I expect much more!

Posted Sep 5, 2017
This hotel is across the street from Six Flags which is convenient however that was the only good thing about it. If you get room 121 request a different room!!!! The entrance to the swimming pool is right outside the window of this room. It is extremely noisy & the worst part is that the gate where people enter the pool area slams shut every 5 seconds when someone goes in or out. This went on all day until 11pm so don't plan on getting sleep! In addition there were other problems with the room such as the toilet not flushing. They sent maintenance over who told us we need to wait 5 minutes between flushing. So for a family of 4, we need to plan at least 30 minutes of sitting in our room just so we can all use the bathroom. Then the refrigerator wouldn't work. They brought a different refrigerator that also stopped working. We were told they have a 1 hour timer on them. We asked what's the point of that, who sits in their room ready to reset the timer every hour, or wakes up during the night every hour to do this? I'm not sure if this was true or their maintenance crew just doesn't want to deal with anything. For the price this hotel charges, I expect more! I have never had this many problems at a hotel in any city at any price. They need to figure out a more quiet gate or a different location for the gate for the pool.
Comment from Hotel Management
Sep 8, 2017 by ruthann, Hotel Management
We apologize for everything that happened and all of the issues you had. We have addressed everything with the appropriate department and it has been handled.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, California

Posted Aug 30, 2017
Nice hotel, enjoyed me stay. Staff was very friendly. Ordered some food at the lobby restaurant to take up to my room, and the staff was kind enough to offer to take it to my room when it was ready.
Comment from Hotel Management
Aug 30, 2017 by Jennifer Gee / Operations Maager, Hotel Management
Greetings, Fred! Thank you so much for sharing your experience! We love to hear that you enjoyed your stay with us. We can't wait to see you again! Thank you for choosing Courtyard Vallejo Napa Valley!
5 out of 5
Recommended
for Everyone
by A verified traveler from Vallejo, Ca.

very friendly/helpful staff. across from six flags

Posted Aug 8, 2017
Pros: the friendliness of all staff from housekeeping to the Bistro!!
Cons: More affordable pricing for the rooms.
The staff at the front desk on every day we were there were so helpful and friendly. The Bistro staff were a little overworked, but they still remained very friendly. Hotel was very clean and it was right across the street from six flags discovery kingdom.
Comment from Hotel Management
Aug 11, 2017 by ruthann, Hotel Management
Thank you for the 5 star rating and for staying with us. We are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Short distance from six flags

Posted Jul 22, 2017
Loved being walking distance to six flags. Room was clean and friendly staff
Comment from Hotel Management
Jul 31, 2017 by Jennifer Gee / Operations Manager, Hotel Management
Greetings, Annika! We are so happy to hear that you enjoyed your stay at our hotel and found our hotel convenient, clean and great service. We love being so close to Six Flags too! We hope to see you again soon. Thank you for choosing Courtyard Vallejo Napa Valley.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
Pros: for younger kids, 6 flags just across the street
Best time ever, sleep well, excepts dogs. love the entrance for setting around
Comment from Hotel Management
Jul 21, 2017 by Asst Front Office Manager, Hotel Management
Thank you so much for your positive feedback! We appreciate you choosing our hotel for your travels and we cannot wait for you to return. Thank you and have a wonderful day! -Courtyard By Marriott Management Team
3 out of 5
by A verified traveler

Posted Jul 14, 2017
The room is too small for what you are paying. The management restricts guests from taking toilet paper in the bathroom, so I thought that was crude.
Comment from Hotel Management
Jul 16, 2017 by Jennifer Gee / Operations Manager, Hotel Management
Thanks for sharing! We appreciate your feedback since it helps us improve our hotel and service. We hope to see you again when your travels bring you back to town. Thank you for choosing Courtyard Vallejo Napa Valley! Sincerely, Jennifer Gee Operations Manager
3 out of 5
by Lydia

Posted Jun 28, 2017 on Hotels
The website is misleading. Breakfast available actually means you have to pay for your breakfast. And it cost so much we left and ate elsewhere. The pool was dirty too
Comment from Hotel Management
Jul 16, 2017
Greetings, Lydia! I am so sorry to hear of any confusion regarding breakfast. We have a Bistro with Starbucks on-site for breakfast and dinner options. We have also shared your concerns regarding our pool. Your feedback is very important to us so as to improve our hotel and service. Thank you for choosing Courtyard Vallejo Napa Valley and we hope to see you again soon! Sincerely, Jennifer Gee Operations Manager
5 out of 5
by Doug

Best Location to Six Flags

Posted Jun 27, 2017 on Hotels
Best location for Six Flags. Excellent staff. They are a great team of employees!
Comment from Hotel Management
Jun 29, 2017
Greetings, Doug! Thank you for the fantastic 5-star review of your recent stay at Courtyard Vallejo Napa Valley! We love great feedback and strive to deliver exceptional experience and service to our guests. We have shared your feedback with our hotel team so as to motivate and inspire. Thank you again for your wonderful feedback and we hope to see you again. Sincerely, Jennifer Gee Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Sweet stay during the heat wave

Posted Jun 24, 2017
Pros: Everything in the room was super clean. A few teeny tiny issues: The staff was excellent, absolutely.
Cons: The A/C controls are so weird. The heat kept coming on! I suggest a little instruction sheet to help people figure out how to set it correctly. And th
Location: right by 6 Flags, Vallejo. And we had a good time in downtown Vallejo at the Victory Store shopping for boots and camping gear.
We really enjoyed our stay at this facility. .............................................................................................................................
Comment from Hotel Management
Jun 25, 2017 by Jennifer Gee / Operations Manager, Hotel Management
Thank you for the great review! We are very happy to hear that your recent stay at Courtyard Vallejo Napa Valley was sweet and you were able to beat the heat. We have shared your fantastic feedback with among our entire hotel team. Thank you for choosing to stay with us at Courtyard Vallejo Napa Valley and we hope to see you again soon!