Ratings based on 792 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from England

location

Posted Dec 6, 2017
Pros: everyone was friendly and helpful
Cons: it would be great if the small Café was open every day.
excellent access to Valletta and excursions around the islands
Comment from Hotel Management
Dec 6, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Steve, Thanks so much for your positive feedback and I am very happy to hear you enjoyed your stay with us. It is my pleasure to inform you that the Cafe Phoenicia will in fact be opening every day as of spring next year, once the terrace outside has been completed. We hope to be able to welcome you back to The Phoenicia one day. Kind regards, Nikola Greifeld Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from N Ireland

colonial class

Posted Dec 5, 2017
Pros: Old world charm with modern twist
Cons: Some of the staff could smile a little more
Location: On the edge of Valetta city. Walking, shopping, fine dining. Good public transport with buses and ferries cheap and regular.
tastefully refurbished 5 star hotel, perfectly situated at Valetta city walls. Superior service. Well equipped rooms, views of city and harbour. facilities include heated outdoor infinity pool. Elegant, stylish.
Comment from Hotel Management
Dec 6, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Geoff, Thanks very much for your positive review and I am delighted to hear that you enjoyed your stay with us. Kind regards, Nikola
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Best Hotel in Valletta

Posted Dec 5, 2017
Lovely location. Amazing private outdoor heated pool with views over the harbour. Beautiful Gardens. Both the hotel (mainly finished) and the Triton Fountain nearby are undergoing renovation. The main areas of the hotel have been done very well and are to a high standard. The only bit if have liked finished that wasn't was the gym. The Triton Fountain work is due to be completed by late January 2018 and will be stunning when finished.
Comment from Hotel Management
Dec 5, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear SC Thanks so much for your positive review and I am happy to hear that you enjoyed your stay with us. We are hoping to be able to welcome you back to The Phoenicia once our brand new PureGray Health Club & Spa is completed. Kind regards, Nikola
4 out of 5
Recommended
for Couples
by A verified traveler from Wirral, UK

Beautifully-appointed hotel in a perfect location.

Posted Dec 3, 2017
Pros: The vast Palm Court lounge where you can enjoy a civilised drink or snack in spacious luxury.
Cons: Double-size heavy duvets on single-size twin beds are way too much.
Location: Just yards from the main bus station and Valletta's City Gate.
Reception error over arrival date more than made up for by generous management intervention.They also spotted from the check-in form that my stay included a milestone birthday - so a cake and bubbly duly appeared in the room. Beautifully-appointed hotel in a perfect location. Excellent staff.
Comment from Hotel Management
Dec 5, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Andrew Thanks so much for your positive comments and my apologies again for the mishap at check-in. Hopefully we will be able to welcome you back to the hotel one day. Kind regards, Nikola
5 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Charming

Posted Nov 29, 2017
Pros: The beautiful building and amenities
Cons: I am sure they are trying to improve what is already excellent
Location: Perfect, gate way to everything
Excellent location in Malta Gorgeous garden in the hotel leading to the swimming pool and solarium Dedicated staff, very friendly and helpful
Comment from Hotel Management
Dec 5, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear R, Thanks for your positive review and I am happy to hear that you enjoyed your stay with us. Kind regards, Nikola
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Luxury hotel, beautiful setting

Posted Nov 28, 2017
Fantastic food, excellent service, beautiful hotel
Comment from Hotel Management
Nov 28, 2017 by Karl Sapiano, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Convenient location. Very friendly staff

Posted Nov 26, 2017
On the positive side: Staff if very welcoming and attentive. Location is superb. Room was very clean. On the negative side: Room was disappointingly small. Not big enough for 2 people. The service at the bar was extremely slow.
Comment from Hotel Management
Dec 5, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Maria Thanks very much for your feedback, which is always much appreciated. My sincerest apologies for the slow service you experienced in the Bar and I will certainly pass on your comment to the relevant Head of Department. Kind regards, Nikola
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 23, 2017
Great location. Great service. Great value. Had an excellent stay.
Comment from Hotel Management
Nov 24, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Thanks so much for your positive comments and I am happy to hear you enjoyed your stay with us. Best regards, Nikola Greifeld Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Valletta visit

Posted Nov 22, 2017
Pros: Trip adviser
Cons: once refurbished completed I would consider a 5 star rating.
Location: perfectly located for visiting the fabulous city of Valletta..
Lovely hotel in excellent location for Valletta and transport. Room had been well refurbished with a few snagging issues to be addressed....to be fair Management highlighted the ongoing work. Overall a nice hotel with excellent staff.
Comment from Hotel Management
Nov 23, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Paul, Thanks so much for your positive comments and I hope we will have the opportunity to showcase our new Health Club & Spa facilities to you upon completion next year. Kind regards, Nikola Greifeld Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex England

Classic hotel in great location

Posted Nov 22, 2017
Pros: The atmosphere, staff and food.
Cons: the service in the Palm Court lounge
Location: excellent location near the impressive entrance to Valletta, and the bus station. All the sights in Valletta are within gentle walking distance
My wife son and I stayed for a week in this very comfortable hotel, located at the entrance to Valletta. Staff were very friendly, polite and helpful. Food was excellent, only small minus was service in Palm Court lounge was bordering on slow and appeared disorganised, but this varied depending on the staff on duty. The refurbishment has resulted in a very attractive atmosphere on entering the hotel and we shall look forward to returning in a year or so when the work has been completed outside for the new indoor pool and the garden leading down to the outside pool. Overall a treat!
Comment from Hotel Management
Nov 23, 2017 by Nikola Greifeld, Guest Relations Manager, Hotel Management
Dear Chris Thank you very much for your positive review and I am delighted to hear that you enjoyed your stay with us. I apologise for the slow service you received in our Palm Court Lounge and I will certainly pass your comments on to the Head of Department. Thanks again for your valuable feedback and we look forward to welcoming you back to The Phoenicia when our brand new PureGray Spa & Health Club has opened. Best regards, Nikola Greifeld Guest Relations Manager