Ratings based on 669 Verified Reviews

4.2 out of 5
87% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

FUN TIME AT HARRAH CASINO

Posted Mar 27, 2017
VERY CLEAN BE BACK HOPING VERY SOON...and hope we win some 💰 next time..
Comment from Hotel Management
Mar 28, 2017 by Harrah's Resort SoCal, Hotel Management
Hello! At Harrah’s Resort SoCal we take your feedback very seriously and we’re thrilled you had such a great time staying with us. Thank you for taking the time to share your experience and we can’t wait to see you again soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Best bathtub, but charges a $1 for extra coffee!

Posted Mar 23, 2017
Pros: staff
Cons: stop charging extra for crappy coffee pods- update to keurig
Location: not much
The hotel room was average, the bath was wonderfully deep but that was my only perk about the room. MY check in staff was super nice, the poolside bar staff awesome but it was kind of an average stay..overall the staff was the best part about it for sure. * Note: they really had a sign that told you if you wanted an extra coffee pod (the ones from the 80's) they would charge you a $1. THAT was definitely disappointing. Cost me $30 for a chicken ceaser salad and fries but it was quick.
Comment from Hotel Management
Mar 28, 2017 by Harrah's Resort SoCal, Hotel Management
Hey there! At Harrah’s Resort Southern California your happiness is our highest priority so you can be sure we will share your suggestion with our team. Fortunately we are able to go without charging resort fees, although it does lead to other costs. We LOVE hearing positive comments about our Team!! Thank you for taking the time to share your experience and we can’t wait to see you again soon!
2 out of 5
by A verified traveler from california

Nice hotel big casino floor good good

Posted Mar 17, 2017
At first it was nice. I asked to get connected to their wifi and I was told it's 12.99 for 2 devices unless I'm a platinum memeber. I find that really bad I'm a paying customer and also gambling at your casino wife should be free. And also I asked to check out 1 hour late and they wanted to charge me $20 extra. Every hotel I have ever been never had an issue to check out a little late. And to top it off the check out was at 11 where every where else you go check out is at noon. For does reasons I will never return. I was planning out to take my kids and wife to this hotel but now I will not. I will take my business else where. Thanks
Comment from Hotel Management
Mar 21, 2017 by Harrah's Resort Southern California, Hotel Management
Hi Chris, we’re so sorry to hear your stay at Harrah’s Resort SoCal wasn’t what you had hoped. Fortunately we are able to go without charging resort fees, although it does lead to wifi costs. We look forward to the chance to make more memories with you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Had a wonderful time. Very cleaned rooms clean environment. I cannot wait to come back!!
Comment from Hotel Management
Mar 18, 2017 by Harrah's Resort SoCal, Hotel Management
Hello! We are happy to hear that you had a good time during your visit! We truly appreciate hearing from satisfied guests like you, and we all look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oceanside, CA

Posted Mar 6, 2017
Bed beds that we ever slept in, quiet room even though by the elevator
Comment from Hotel Management
Mar 7, 2017 by Harrah's Resort SoCal, Hotel Management
Hello Lolo! !! We're glad to hear that you enjoyed your stay! It makes us happy knowing that you had a comfortable and relaxing STAY-cation! Thank you for taking the time to share your experience and we can’t wait to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Getaway

Posted Feb 19, 2017
Cons: A little more attention to detail in the cleanliness of the room. Also, maybe more shopping opportunities on the grounds.
Location: Mountains are lovely and provide a real "away from home" vibe. There are other casinos and wine tasting nearby.
My friend and I attended a concert at a casino nearby and decided to make a little getaway out of it by staying over an extra day. We arrived a little early for check in but were able to get into our room right away. There was a short wait but the staff was apologetic for the wait and the guy who checked us in was very pleasant and efficient. It kind of set the tone for all of our interactions with the staff. They were unfailingly welcoming, polite and helpful. There was some pretty serious weather on our second day so we decided to stay at the hotel rather than venture out. Unless one wants to gamble or eat nonstop there's not a whole lot to do right there on the premises, especially in bad weather. We did enjoy the Mexican restaurant - great margaritas - The Cafe and Pinks. We went to Corked to see a fun band One Less Monkey. The band was fun and talented but the show was delayed for 90 minutes because there was some interference with the Penn & Teller show next door. It seemed like a petty issue that should have been addressed more professionally and sensibly, especially since some buzz kill staff member literally insisted they stop playing after an hour despite the band and the crowd - aka customers- wanting to continue the party once it finally got started. Overall we had a good experience. I do have to mention our room was lovely and mostly clean but there was some pretty thick dust in the TV area and hard water stains in the shower. Still, we'll be back.
Comment from Hotel Management
Mar 2, 2017 by Harrah's Resort SoCal, Hotel Management
Hello! Thank you for your kind words and feedback! There is no greater satisfaction, as a customer service professional, than receiving kind words from a valued guest. It was my pleasure to share your positive experience with our team members. They truly appreciate hearing from satisfied guests like you. At Harrah’s Resort Southern California your happiness is our highest priority so you can be sure we will share your suggestion with our Entertainment team. We’re thrilled to hear that your overall experience was excellent and we can’t wait to have you stay with us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Things to do and restaurants

Posted Feb 16, 2017
Not enough restaurants and things to do in the immediate area.
Comment from Hotel Management
Feb 18, 2017 by Harrah's Resort SoCal, Hotel Management
Hello! Thank you for taking the time to share your experience we look forward to making more memories with you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL IN SOUTHERN CALIFORNIA.

Posted Feb 7, 2017
ALL OF THE HOTEL STAFF WAS VERY FRIENDLY AND HELPFUL. HOTEL WAS VERY CLEAN AND VERY WELL MAINTAINED. ROOMS WERE VERY NICE.
Comment from Hotel Management
Feb 8, 2017 by Harrah's Resort SoCal, Hotel Management
Hey there! We’re thrilled to hear that your overall experience was excellent and we can’t wait to have you stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best customer service I have seen in a long time.

Posted Jan 29, 2017
Pros: Pool Area
Cons: It's worth the drive.
Location: Great mountain setting.
Clean organized. Great place to play of have a conference.
Comment from Hotel Management
Feb 21, 2017 by Harrah's Resort SoCal, Hotel Management
Hey Jeff! We appreciate your thoughtful review and concern to advise fellow travelers of the tips, locations, and moments that made your stay so memorable and special. Thank you for taking the time to share your experience and we can’t wait to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from palmdale Ca

Very nice and elegant hotel

Posted Jan 25, 2017
The stay in this hotel was very nice However when I got there they told me their price was $97.00 and I pay $127.00 so I was a Litle desapointed But hotel was very nice
Comment from Hotel Management
Jan 31, 2017 by Harrah's Resort SoCal, Hotel Management
Hi Aracely! We're thrilled to hear your overall stay was good; however we apologize for the room pricing misunderstanding. Thank you for taking the time to share your experience and we can’t wait to see you again soon!