Not enough staff.
Posted Oct 4, 2015
Hugely disappointing. This hotel had staff doubling up providing a bar service at the same time as waiting in the restaurant. Consequently, you for a drink at the bar, you have to go to reception and ask for someone to serve you. A waiter would appear after a few minutes from the restaurant, sometimes appearing stressed, sometimes not familiar with how to use equipment behind the bar. More concerning is that we were not told that whenever we left our room, we would need to swipe our keycard against the door to lock it. This was accidently discovered. I have never stayed in a hotel before where your room could be opened from the outside simply by turning the handle. REMEMBER TO SWIPE YOUR CARD TO SECURE YOUR ROOM! The television in the room would suffer from the picture freezing and breaking up, every few minutes. I never saw a maid in any of the corridors until the last day. Our room however was cleaned daily and so I wonder whether the receptionists were being asked to double up in a similar way to the waiters. Breakfast was basic, and on more than one occasion there was no hot food available; once not at all, and on one occasion it had run out at 9 am. The coffee machine at breakfast would frequently run out of water, instead of being maintained on time by staff. The area surrounding the hotel is residential, and full of many, noisy, barking dogs 24/7. There is nothing to do in the town. Dinner at the hotel restaurant was good value, but there was very little choice.