Ratings based on 182 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Right in the middle of the old town

Posted Nov 11, 2016
Pros: A hotel with character
Cons: signage - name of Hotel and directions to Reception
Great Location and a young multilingual staff who are very helpful
2 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
terrible property management, more concentrated on comments than on management of property. description of room far away from reality. Service and cleaness very poor
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

We had a wonderful experience!

Posted Nov 1, 2016 on Orbitz
Location: In the heart of where you want to be on Valpo. On the hill but close to both the top and the sea level. Tons of great restaurants nearby.
The hotel is a 100 year old revamped mansion, which means that it still has a lot of the history and original furnishings making it quite enjoyable. The staff at the front desk (we met 3), were ALWAYS helpful - even had one of them helping me get pizza delivered later in the evening.
4 out of 5
by A verified traveler

Convenient location in beautiful old mansion

Posted Oct 17, 2016 on Hotels
Very friendly staff. But please be aware as others mentioned there are lots of stairs if you have luggage. We had a wonderful short stay. Gorgeous views and excellent location near shops and restaurants. And right next to a funicular. All very convenient.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
We are glad that your visit has been your liking. We hope to have you back soon. Regards Hotel Gervasoni
2 out of 5
by A verified traveler

Needs renovation

Posted Aug 22, 2016
Great location, old building, dirty and small room
3 out of 5
by Edward from Walnut Creek, CA

Older than pics show

Posted May 15, 2016 on Hotels
Hotel is older and in less repair than its photos show. The stairway to our room was very steep with very narrow stair treads. Room was just OK. Neighborhood and patio made the stay.
4 out of 5
by daniel

This traveler left a rating score only Posted May 9, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Historic building at heart of historic Valparaiso

Posted Apr 17, 2016
Pros: Historic building, great location, very friendly and helpful staff at reception.
Cons: For some guests the age of the building and wooden stairways with no elevator might be a problem. But we considered this part of the character.
Location: Best location. Right at the top of the historic Concepcion funicular. Really good restaurants, cafes, shops and walking all nearby.
We loved this hotel - a beautiful restored historic building located within walking distance of the best of everything that historic Valparaiso has to offer. The interior is stunning - original wooden floors, ceilings etc. Includes a rooftop terrace where we relaxed in the late afternoon/evening. I particularly want to comment on our experience with reception staff. They were super friendly and helpful - during check-in, and assisting with advice and organising cars and taxis for day trips and to the airport.
Comment from Hotel Management
May 7, 2016 by Cinthya V., Hotel Management
thanks for your comments , most of our passengers appreciate our concern for historical preservation of the house , unfortunately for some of them for health is a problem with the stairs. We hope your visit on your next travel to valparaiso
5 out of 5
by Mohammad from Jacksonville Florida

Wonderful

Posted Apr 1, 2016 on Hotels
It's a nice stay Old building w lots of characters But no elevator and steep steps Not great for older guests
Comment from Hotel Management
May 7, 2016
Thank you for your comment , unfortunately for being a world heritage house can not be modified in its structure in order to install elevators. We hope to visit us on your next trip to Valparaiso
4 out of 5
by Louise from San Francisco Bay Area

Valparaiso Gem

Posted Mar 31, 2016 on Hotels
The hotel is in a great location just at the top of the lift. The wood doors are lovely, high ceilings, great staff. The bathroom is cramped but ok. No phone in room and no elevator and many stairs, but it the staff can help. Many little restaurants and shops close by. Liked the Belles Arts Museum with art collected by the same man who owned this hotel. Just 7 blocks away.
Comment from Hotel Management
May 7, 2016
Thank you for your comment , unfortunately for being a world heritage can not be modified in its structure in order to install elevators house but we are here to help you and make your stay more comfortable. We hope to visit us on your next trip to Valparaiso