Ratings based on 28 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
Posted Mar 13, 2017 on Hotels
by A verified traveler from US
Good locationPosted Dec 2, 2016
Pros: Good views
Cons: Staff could be more responsive
Location: Great location for walking the streets.
Staff fairly disinterested. Restaurant is very good, however. Needs some more TLC
by A verified traveler
Bad Value Proposition and Poor ServicePosted Jan 30, 2016
This hotel is no longer among the Relais Chateau offerings for good reason. Management claims to resolve problems that guests have pointed out repeatedly, but fails to do so. Among the reasons for our disappointing stay, were the hotel's failure to honor our reservation. We had booked two junior suites and instead received a room downgrade on one of the rooms to a "premium room" which was a far cry from the junior suite. No apology from the hotel was forthcoming, not to mention any sort of compensation for the inconvenience of having to split our family up on two different floors. Service was extremely poor in the restaurant, and haphazard at the front desk. Management has determined that price gouging for international travelers is acceptable by charging an exchange rate of the Chilean peso to the US dollar that is 25% higher than the market exchange rate. Breakfast is only served from 8:30 am to 10:30 am, so if you check out earlier, you do not get to have breakfast. Porters are only available beginning at 9:30 am to 10:00 am, resulting in guests having to handle their own luggage if they check out earlier. There is no air conditioning at the hotel, which is problematic on a sunny summer day and particularly on the 3rd floor where we were placed after our room reservation was downgraded. The wifi was very spotty and different passwords were required in different areas of the hotel. We will certainly never return to this hotel.
by Not Provided from Occidental, CA
Nice place in ValparaisoPosted Jan 19, 2016 on Hotels
We had a very nice stay here. Our only complaint was the construction going on outside our room. Once that is done, I think it will be great. The front desk help (especially Eduardo) was great. Breakfast was delicious and plentiful. Room was spacious and clean, and the bedding was great. The recommendations we got for places to go for dinner were great. All in all, a very nice place to stay.
by A verified traveler
Posted Jan 4, 2016 on Hotels
by Daniela from Rio de Janeiro
City problemsPosted Oct 19, 2015 on Hotels
In the beginning everything was awful! Unfortunately, the city is in the middle of a renovation and the hotel street is closed. I had to leave the car and ask for help inside the hotel. When I told them they need to inform Hotels.com about the terrible conditions of the area, they told me I should park my car in their garage and pay 12.000 chillean pesos!!!! On the other hand, the manager was very polite and tried to solve the problems. The hotel is interesting, but is not a "relais & chateau". The heated pool was cold, the ofurô was cold and dirty. Only the sauna was ok.
for Couplesby A verified traveler
historical hotel and vicinityPosted Jun 22, 2015
Pros: quietness and historical view
Cons: experience and room service
Location: good location
Experience - Disappointing Room preparation - Excellent breakfast service - Bad bath commodities Not a hotel boutique experience, I expected more.
for Couplesby A verified traveler from Birmingham uk
dont trust sat nav!Posted Jan 8, 2015
Pros: Great staff on the desk ,speak english and had good recommendations for local resturant's.
Cons: Breakfast was simple but tasty ,cooked eggs like omlettes and scambled were charged at £6 extra!.
Location: looks out onto the bay and try the two vecnicles that cut down the steep steps up to your hotel from town.
Took an age to find hotel though tiny roads up and down this lovely town. Only 3 parking spots in very tight area.
by Ormond from Sydney, Australia
Really coolPosted Jan 7, 2015 on Hotels
An outstanding hotel in the coolest part of the magnificent city of Valparaiso. Everything understated but efficient. Our only slight grievance was with the manner in which breakfast was served - that is sometimes it was not buffet style and this just made the process seem a little "complicated". The building itself, formidable and the staff throughout the hotel, helpful and sophisticated. We loved it.
for Everyoneby A verified traveler
beautiful facility . Really loved it.Posted Mar 5, 2014
Pros: Beautiful clean hotel. Awesome pool and Hot tub. Great location.
a little confusion checking out as where requested to pay higher rate than agreed on Expedia. Clerk corrected the error after showing our Expedia booking form.