Front of property - evening/night
Check availability

Reviews of Hotel Ultramar

3 out of 5
Hotel Ultramar
J.J. Perez 173, Plaza Bismark, Cerro Carcel, Valparaiso, Valparaiso

Reviews

8.6

Excellent

Rating 10 - Excellent. 62 out of 142 reviews" "
Rating 8 - Good. 58 out of 142 reviews" "
Rating 6 - Okay. 19 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 2 out of 142 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was away from city center and therefore quiet, especially on the back deck overlooking the city. We had a streetside room so opening the window in the morning was not a good idea. The staff was very helpful.
Stayed 2 nights in Nov 2019

8/10 Good

Luis, Ponce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view, staff always very attentive and helpful
Stayed 2 nights in Oct 2019

2/10 Terrible

Cristian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surely you can find better opt for the same price
Very old house, common areas were renovated but rooms are just painted. Bathroom cleanliness was not ok. I spent Eastern weekend, and heating was off. It is not soo cold in Chile yet, but the old high roof room was cold during night. Breakfast, is mediocre. If you want eggs you have to specially ask the attendants for it, coffee not good although better than usual Chilean instantaneous coffee. Over priced for quality. It is not even located in the middle of Valparaiso most turistic area, although in a walking distance (12 mins downhill). Parking limited and badly organized. Probably will not staybthere again! Some of the staff was very friendly, others not at all.
Stayed 2 nights in Apr 2019

8/10 Good

Denise, Alberta Canada

Traveled with partner
Liked: Cleanliness, staff & service
The view was amazing, the staff were excellent very friendly, helpful and accomodating. The hotel itself is older but it seems like that in all the cities of Chile.
Stayed 2 nights in Mar 2019

6/10 Okay

Ethel

Liked: Property conditions & facilities
Nice idea , not well executed
Beautiful renovated convent on high hill. Area around it was dirty , animal excrement & garbage on streets. Terrain rough . Hotel service was a 3 as was breakfast . Broken window shade, minimally movable drapes, only 1 water glass for 2 people., stained cheap towels . Small changes could have made a difference .
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly and provided us with good tips on what to do and see around The place is nice but the area around and most of the city around did not feel safe...
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to start your journey in Valpo
The hotel is located right above a great walking area during the day. If you’re coming to Valpo to experience the street art, this is a good choice. Some of the rooms have great sweeping views of the city next to the bed. A nice touch. Service was excellent, very friendly staff.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice "boutique" hotel. Perfectly located for access to the best views of Valparaiso and for the primary tourist areas. Good to be away from the noise of the downtown area.
Stayed 2 nights in Dec 2018

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Val with a view
Loved the setting, the view, breakfast and the super friendly and knowledgeable staff. They helped us with suggestions and travel logistics. Gracias
Stayed 2 nights in Oct 2018

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the trek up the hill for the amazing view
Recommend as somewhere quiet to stay, just make sure you book a room with a view.
Stayed 2 nights in Oct 2018

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very relaxed and productive. We received detailed information for whichever destination, or service, we requested and found our room clean and adequate. Breakfast was varied and ample. Ultramar is located on a hill, but buses go up there and we had a direct line few steps from Ultramar to Vina del Mar.
Stayed 4 nights in Oct 2018

10/10 Excellent

Suzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay
This hotel was fabulous. The staff could not have been more friendly or accommodating. Wi-Fi is great and we felt at home. View of the ocean from patio is lovely
Stayed 1 night in Sep 2018

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
This hotel is perfect, with a price tag to match. Views to the city and sea are stunning and the interior is new and stylish. The only lesser thing is the uphill hike to reach it. Get a cab or a bus, if you dont feel fit for it. The beautiful cerros are a walk away (this one downhill!) with loads of quality bars, cafes and restaurants. Lovely staff!
Stayed 1 night in Sep 2018

8/10 Good

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super sweet and friendly. Upon arrival, she told us everything we needed to know about how to get around. Location: It was in a fairly quiet neighborhood, a little further than I wanted to be from Cerro Alegre and where all the action was at, but a very cheap uber ride away. Room: the room was clean. One of the beds was too uncomfortable for my friend and smaller than we thought it would be, but seeing as how we didn't intend on staying in the room too much, it met our needs. Breakfast was simple, yet enjoyable. Ham, cheese, eggs, fresh fruit, fresh squeezed orange juice, coffee, and this pastry my friend just loved! All in all, the hotel was quiet and well-kept.

10/10 Excellent

Lise, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE HOTEL WITH A GREAT VIEW
I spent 5 nights at this hotel and was very happy with my room and the service. The breakfast was a self-serve but had a mixture of fruit, cereals, egg, cheese and cold cuts. There was also a plate of different cakes. I liked the idea of choosing where I wanted to sit to eat my breakfast. There were set tables in the dining area and one could take it all out on the patio while enjoying the great view of the whole bay. I loved that patio and one could sit there anytime to enjoy the view.
Stayed 5 nights in Mar 2018

8/10 Good

rickey, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quaint Stay in Valparaiso
This is a quaint hotel overlooking the city of Valparaiso. It is walking distance to the artsy district which people flock to Valparaiso to see. The hotel is nice. Rooms are clean. The staff is nice and helpful. The room comes with breakfast and free on site secure parking. We had a good experience staying at this hotel.
Stayed 1 night in Dec 2017

8/10 Good

Dan, Davis, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, hard to find
Very nice, small hotel with friendly staff. Walking distance to many Valparaiso attractions. We drove rental car from Santiago and had a very difficult time finding it. Do not rely on GPS.
Stayed 2 nights in Dec 2017

8/10 Good

dirtyjeff, Wellington, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent place to stay
This is a great place to stay. The staff are friendly and helpful. The hotel is nice and cosy, maybe a bit dated but still lovely. Pretty standard breakfast that seems to be served throughout Chile. The location is great, just a short downhill walk to bars, cafes etc. The only negative we had was the bed was pretty uncomfortable. A lot of roll together, could have just been our room.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Nice hôtel
It's a nice hotel. Well situated. The rooms are small but clean. The bed was OK... The walls are really thin and we could hear everything! But for the price it's pretty good.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, location is a bit.further from shops and restaurants, but fantastic otherwise
Stayed 3 nights in Jul 2017

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Clean. Modern. Good breakfast. Helpful staff. Amazing views

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Good hotel, but maybe a bit thin walls as you could clearly hear people outside the room, including chatter from the reception. Not the biggest buffet for breakfast, but the things that were served were very nice.

8/10 Good

Susan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot for visiting Valparaiso
Staff greeting on our arrival was excellent - we received a map of the area with helpful information written/added on. The hotel only has approx. 20 rooms which made it feel as though you were staying in someone's house rather than a a hotel which we found charming. The breakfast room leads onto a veranda which has superb views over the coast. The bedrooms are comfortable and very clean as is the rest of the hotel. The staff were delightful and very hard working. The location is great as it is in a quiet area but within 10-15 minutes walking distance of a very good restaurant area. Although there is no restaurant, snacks were available until 8pm and there was a bar available until later. The hotel is tricky to find (we drove there) but then I think anything in Valparaiso is to a newcomer!

6/10 Okay

Jean Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great views close to restaurants
Was not given the room we booked. Hotel.com gave us credit for future booking to resolve the issue. Hotel apologized..

10/10 Excellent

Jorge, C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valpo with a view
Hotel with a charming terrace, friendly staff, high speed wi-fi. Comfortable bed and very clean and nice bathroom. No air conditioning but tall cielings make somehow a fresh balance.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff- very helpful location up in the hills about a 20 min walk to city center

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultra Mar
The hotel was very safe, clean and charming. The view from the hotel is spectacular!! The staff treated my mother and I like family. Overall I highly recommend UltraMar and I would stay here again.

10/10 Excellent

Rebe, CR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to rest in vacation
Great attention! Location not centered but very nice and quiet! Loved it!!!

8/10 Good

Jesse, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valparaiso Getaway
Great staff, great service!

10/10 Excellent

Louise, Vancouver

Liked: Staff & service
great views
hotel is a good spot for exploring the city. The views from this place are great due to it's location.We thought the room was small - having to step over the luggage on the floor to get from the bed to the bathroom - but that's no big issue. Staff were helpful and the breakfast was good. We found navigating the city difficult in the car, so were very pleased to ditch the car in their private car park.

6/10 Okay

Verified traveler

Pluses and minuses
The hotel did a nice job renovating visually, and has nice views. The location is not close to much, but you can walk. Some staff was very nice and helpful, but one totally ignored me when I said, twice, in Spanish, "excuse me" it was not as if she was helping someone else. Worst of all, plumbing: Water kept flowing on and off in my pipes next to my room. Guy fixed it once, but then I did not ask again. But when I came back from breakfast, bathroom totally smelled of excrement. Had to open all windows to clear out. I'm not a demanding visitor! Also, not good for privacy between room and hall you can hear everything

8/10 Good

Petal

Liked: Cleanliness, staff & service, room comfort
Very pleasant stay
We thoroughly enjoyed our stay. The front desk Jose Miguel and Camilla particularly went out of their way to be helpful and made our stay very enjoyable. Located within walking distance to many restaurants and other scenic attractions. A bad thing was the number of stray dogs barking at night and roaming the streets and getting into rubbish bags which made some areas messy and smelly.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great view and hotel, but neighborhood is lacking
The hotel was good with a comfortable room and adequate breakfast. Staff was very helpful when planning activities for the day. The one drawback is the location; it is up on the hill and after a day of sightseeing, you have to climb the hill to return to your room. The tradeoff is the great view from the terrace. Traveled with a young child and didn't have any issues. We'd stay again.

8/10 Good

K, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Well maintained but a little far
the hotel and rooms were nice, but it is one of the farthest hotels from the city centre. It's still not a far walk, but there are many other hotel options which are much closer. Breakfast was very basic, so I wouldn't count on it as a complete meal.

10/10 Excellent

Nils G. Indahl, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly design hotel
Friendly staff and a great view of the city.

8/10 Good

MrG, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit isolated, but wholesome
I think the hotels in Valpo probably should be evaluated with the itself. As this was my first trip to Chile, and after having spent several nights in the best hotel in South America , some expectation setting is in order. Not ever having been in a 1st to 2nd world country, I had no idea what to expect. Valpo is a much more gritty town than Santiago. Finding this place, even with an iPad GPS, was almost impossible. There is zero logic.. The neighborhood is a mix of decay and hidden wealth. The interior is like Chile, working hard to be e best it can be. The main area is a welcome relief after driving. The parking lot is okl, if not rough, but your car is safe. The room was the Superior, and definitely smaller than I hoped. I was ok with scaling my impressions to Santiago. I don't know if that is the custom,I'm not an experienced world traveler. The distance to the old town of Valpo was not excessive. About 10 minutes walk through a pretty average area. The breakfast service was simple, with the option of having it in the room. Valpo is noise, barking dogs and traffic horns.AIs far as Ultramar is far from be the middle of this, I was glad. Internally the walls are not thick. As it was the first REAL place I saw in Chiile. I don't want to rate the hotel based on that. I was glad I found it, I felt safe, and they would fix anytihng that i found bad. I felt a bit far the action. The taxis there are many, but as I driove myself, I was already a bit shaken by the traffic.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alexandra, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Ultramar - will come back
It's a very nice hotel with most welcomming staff and excellent service. The only point are the rooms, they are very very small.

8/10 Good

Steve, Herndon, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ultramar
For the price, this is a great hotel. The interior of the hotel looks like it's recently been remodeled. The staff is kind and speaks english. The room was small but everything was clean and looked to be very new. The hotel is an old building and looks it from the outside. The hotel has a patio with great views of the city and habor. The hotel does sit on a hill so it's a bit of a walk to get to anything. They do have the collectivos which are cheap and frequent.

8/10 Good

Peter

Liked: Cleanliness, staff & service
This is rated as a 4 star hotel
This is rated as a 4 star hotel and falls well short of that description. The staff are good, comfortable beds and great views but the rooms are very small and the furnishings are below average. To my mind not value.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
great staff great view
great city view from the room. staff was very helpful and very responive.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service
A great hotel with a pretty good
A great hotel with a pretty good view. Cheap taxis make the location good. The only problem here was the breakfast. Although they call it an American Breakfast it is just a Continental cold breakfast. People nice and helpful

8/10 Good

barbara

Liked: Cleanliness, staff & service
great hotel clean and new free
great hotel clean and new free internet continental breakfast plenty to eat they serve snacks and drinks throughout the day up on the hillside so not close to downtown but great view and can walk down to arty area then get the cable car to the bottom taxi cost 6000 pesos to the port would stay there again

10/10 Excellent

per

Liked: Cleanliness, staff & service
Very special location, like and
Very special location, like and old factory building, but when inside its ok !

6/10 Okay

Stephanie, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities
Mixed bag
Hotel Ultramar delivers on contemporary style and charm. Staff are friendly and helpful. Views are hard to beat. I just can't get over that first sleepless night due to persistent dog barking nearby. Dogs barked periodically on the next two nights - not as bad, but not really conducive to the peace and rest that seem to be promised by the style and price of the hotel. I'm not sure any other locations in Valpo can promise the quiet I'd hoped for (there are strays everywhere), but this might be an argument for visiting Valpo in the day and sleeping in the more orderly Vina del Mar. Another downside of Hotel Ultramar for some - teeny tiny bathrooms.

8/10 Good

Anonymous

Liked: Cleanliness
For those who want the ambiance
For those who want the ambiance of being up in the hills, which Valparaiso is all about it is good, basic hotel but clean. Lack of choice in restaurant bit limiting and walk up the hills would be hard for not so fit, taxi cost around C$2000 which was not too bad from Conception.

6/10 Okay

Anonymous

Liked: Cleanliness
Average
The hotel was clean and modern with a lovely terrace that faced the bay and hills of Valparaiso. The location of the hotel was a 20-30 minute walk from all restaurants, bars, and tourist attractions.

10/10 Excellent

New to South America travel

Liked: Cleanliness, staff & service, room comfort
A hidden tresure!
This gem of a hotel was very difficult to find, but worth the trouble! Amazing views of the bay were possible due to the hilly location. Once found, it´s very short walk down into town. Public transportation allows for a quick return from downtown.